Douglas Blakey, Author at Retail Banker International

Comment

Customer journeys driven by AI advantage and data democratisation in 2024

With lending restrictions tightening and interest rates remaining relatively high, 2024 looks set to be the year of the customer as competition for eligible clients will intensify, writes Brian Halpin

Comment

Why are UK banks so cheap and how many assistants does it take to draft a speech?

Andrew Bailey, Governor of the Bank of England, gave a lecture on Monday evening and bear with me, it was of some interest. He focused on the future issues that are important for banks and for broader monetary and financial stability

News

Israel’s One Zero Bank launches Gen-AI-powered service platform

Integration with Gen AI-start-up AI21 aims to revolutionise customer interaction

News

Lending Standards Board aims to boost support for SMEs

LSB issues guidance to lenders on financial inclusion, enhancing business protections on digital channels and identifies need for enhanced guidance on green finance and personal guarantees

News

Nordic Capital acquires SaaS core modernisation solution provider, Zafin

Investment made in partnership with Zafin’s founders and management, with intention of accelerating the company’s growth and product / platform roadmap

News

Bank of America customers’ digital interactions rise by 11% to 23.4bn in 2023

Real-time alerts offering proactive and personalised insights help customers to know when to log in and manage their financial lives says BofA

Analyst Comment

Is money the real culprit of climate change?

Financial services companies are under increasing pressure to recognise how their capital can promote sustainability but issues remain over consistent accounting methodologies and reporting metrics across the sector, writes Suneet Muru