All articles by Douglas Blakey
Douglas Blakey
GFT teams up with Google Cloud to launch ‘GenAI Intelligent Assistant’
Initiative is designed to help retail banks enhance their customer service offering with an intuitive and flexible chatbot that goes above and beyond regular customer service algorithms
Americans are paying upfront fees seeking to lower interest rates on mortgages: CFPB
“Discount points” have uncertain value for borrowers, reports the Consumer Financial Protection Bureau
How corporate digital identity technology powers growth
Alex Ford explains why banks must overhaul their approach to the identification and verification of corporate and institutional clients with Corporate Digital Identity if they are to maximise efficiency, satisfaction and power the path to growth
US retail bank customer satisfaction holds steady but trust declines: JD Power
JD Power 2024 US Retail Banking Satisfaction Study measures customer satisfaction with retail banks in 15 geographic regions
Financial inclusion: mapping the economic opportunity
The seventh episode in GlobalData’s Bankable Insights series features Theodora Lau, author of “Beyond Good: How Technology is Leading a Purpose-driven revolution”, in discussion with Steve Walker around the “S” in ESG or financial inclusion
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Three key trends shaping the crypto regulatory landscape in 2024
Duncan Ash discusses the key trends set to shape the crypto regulatory landscape in 2024 and how they will impact the long-term evolution of the industry
Beyond borders: Building bridges in the world of international payments
Josh Cogan discusses the lack of inclusion in cross-border payments and references research highlighting the scale of the challenge for banks looking to capitalise on what represents a huge market opportunity
SMEB CEO: ‘A unique solution and exciting time to come to market’
SMEB has been created to address the void left for SMEs in rural locations, leveraging Open Finance to enable all payment options including cash. CEO Andrew Martin tells RBI editor Douglas Blakey why the market needs SMEB
Volopa announces partnership with ClearBank
Partnership enables transaction, payments and expenses company, Volopa, to offer its clients enhanced banking services
How LLMs will impact RegTech
Fatemeh Nikayin explores a crucial application of LLMs and assesses the impact on efficiency in banks, customer experience and crucially, regulatory compliance