IT services, consulting and business solutions provider, TCS, has launched TCS AI WisdomNext. According to TCS, its platform aggregates multiple Generative Artificial Intelligence (GenAI) services into a single interface. The aim is to enable organisations to rapidly adopt next-gen technologies at scale, lower costs and within regulatory frameworks. In addition, the platform is designed to remove barriers for customers to develop and launch GenAI models. It allows for real-time experimentation across vendor, internal, and open-source LLM models in a single interface.

TCS AI WisdomNext: launched by TCS AI.Cloud unit

The AI.Cloud unit brings together TCS’ capabilities in cloud computing and AI to address the contemporary needs of customers.

AI and GenAI have far-reaching applications across the value chain for businesses. However, solution designers find it difficult to select, experiment and decide on the right foundational models to use. Foundational models are constantly evolving. Each model offers different capabilities in terms of mode of usage, cost, and effectiveness.

TCS’ AI for Business Study, found that the banking, financial services & insurance (BFSI)  industries is one of the most optimistic about AI’s potential. Business executives are generally positive about the impact of AI. But they are less certain about the path to transformation.

TCS says AI WisdomNext helps businesses choose the right models and simplify the design of new solutions using GenAI tools. It also enables businesses to reuse pre-existing components to accelerate the design of the solutions.

Enhancing customer experience, improving operational efficiency, strengthening fraud detection and compliance

“BFSI firms are fast opening to the possibilities of GenAI, its potential impact and further multiplier effect in convergence with Predictive AI. This is reflected in the number of pilots and wide-ranging initiatives that customers have embarked upon with TCS. From enhancing customer experience to improving operational efficiency, strengthening fraud detection and compliance, and even reimagining advisory services,” said Babu Unnikrishnan (Unni), CTO, BFSI Americas.

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BFSI firms are exploring Gen AI led acceleration to many of the ongoing technology led IT modernisation initiatives.

“With inherent diversity in data modality and a strong need for AI governance and guardrails, BFSI firms are continuously evaluating for best fit models and platforms that can deliver the highest RoI. With a unified offering that supports model selection, in-built guardrails and optimise cost, TCS AI WisdomNext will enable BFSI firms elevate business performance to the next level, while effectively managing risk.”

Redefining what it means to harness the power of GenAI

Siva Ganesan, Head, AI.Cloud Unit, TCS, added: “TCS AI WisdomNext helps our customers take advantage of GenAI to unlock the full potential of their data, drive greater business innovation and efficiency, and gain a competitive edge. Customers appreciate the newly launched platform’s ability to help navigate a diverse and quickly evolving AI marketplace and rapidly compose ‘art-of-the-possible’ solutions. We are solving business problems and helping our customers redefine what it means to harness the power of GenAI.

“The rapid adoption of GenAI and experiencing what it means in terms of business outcomes is something our customers find very exciting.”

In the initial testing phase, TCS has worked with some of its largest customers to create value and build prototypes. Examples include enhancing productivity and efficiency across the application migration and modernisation lifecycle for a leading US insurance provider. And enhancing customer experience through a smart mortgage-assistant for a leading bank in the UK.