All articles by Douglas Blakey
Douglas Blakey
Poor market conditions mask the real issues at TSB
TSB’s lowly net promoter score combined with its below average cross-sell ratio highlight the challenges the Sabadell subsidiary faces if it is to develop and monetise its relationship with customers, explains Benjamin Hatton
NatWest, RBS, Lloyds and TSB top quarterly survey for net switches
313,293 switches took place across 53 participating banks and building societies between April and June 2024, down by 7% from the year ago quarter (Q2:2024 338,194)
FinTech Scotland Festival highlights data innovations revolutionising financial services
The 7th Annual FinTech Scotland Festival runs from 25 September to 4 October. Meantime, FinTech Scotland’s Financial Regulation Innovation Lab has revealed the 24 companies selected for its second innovation call
Why financial institutions need to address the data pandemic for closed book services
With the Consumer Duty principle for closed book products about to come into effect, financial Institutions must re-connect with their lost customers, explains Andy Davies
Greenwashing in banking: fact or just a facade?
As the spotlight on ESG principles intensifies, banks must navigate the fine line between genuine commitment and greenwashing, writes Yonja Ozbengu
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Will banks be ready for post-quantum chaos if they’re too focused on a pre-quantum world?
Suneet Muru analyses the risks and opportunities of quantum computing for the retail banking sector
Mastercard’s adoption of palm payments shows biometrics are going mainstream
If Mastercard’s pay-by-palm pilot proves to be successful, it seems likely that the use of biometrics to validate payments will be coming to a store near you soon, writes Benjamin Hatton
Bank customers in Canada look to banks for financial advice: JD Power
Royal Bank of Canada ranks highest in customer satisfaction for a fourth consecutive year in the JD Power Canada Retail Banking Advice Satisfaction report, ahead of Scotiabank and BMO
TD and MPOWER Financing collaborate to simplify banking for international students in Canada
New relationship leverages the strengths of each organisation to help promising students, from around the world, access world-class banking and financing products
Personalised financial advice increasingly resonates with retail bank customers—especially younger ones
42% of customers recall financial advice and guidance and 76% of those take action according to the JD Power 2024 US Retail Banking Advice Satisfaction Study