All articles by Douglas Blakey

Douglas Blakey

Interview: Persado’s Lisa Spira on how banks can use GenAI to personalise marketing and appeal to Gen-Z

Too many banks have not yet realised the financial power of Gen Z. As Lisa Spira, VP of Content Intelligence at Persado tells Douglas Blakey, it is high time that they reframe their marketing strategy to acknowledge this group as serious customers

EverBank and the Jacksonville Jaguars agree stadium naming-rights extension

The home of the Jacksonville Jaguars will remain EverBank Stadium until the end of the 2027 NFL season

Consumer loan satisfaction strained by high rates and deteriorating financial health

American Express ranks highest in the JD Power consumer lending satisfaction study for the second consecutive year ahead of Discover and Citi with SoFi and US Bank rounding off the top five

Commonwealth Bank of Australia enhances its Sustainability Action Tool with Aussie-owned businesses

CBA is working with BioPak and EnergyFlex to help SMEs achieve sustainability goals

How to build trust in AI through Responsible AI: new RBI magazine issue out now

This month: Chatbots and banking, banking and payments sponsorships in golf and football, using Gen-AI to appeal to Gen Z, optimising the Cloud for banking and a supplement on ESG

TD and March of Dimes Canada partner to improve online accessibility

Disability charity, March of Dimes Canada, to integrate the TD Accessibility Adapter, an online accessibility tool available to the public at no cost, into their national operations

SCOTUS decision on CFPB: ‘court did the right thing” CFPB expert Joseph Lynyak

International law firm Dorsey & Whitney partner Joseph Lynyak is one of the US’ foremost experts on US financial regulatory reform

Digital banking solutions for SMEs should keep it simple – and smart

Nemira Palaimienė stresses the need for straightforward, human-centric digital banking solutions to support SME’s growth and innovation

Half of young people left frustrated after finding their local branch has closed, says Nationwide

UK’s largest building society extended its branch promise until at least the start of 2028. It claims that seven in ten consumers value branches 

TD launches new generative AI pilots to help empower colleagues

The Canadian generative AI pilots are designed to support colleagues in the bank’s contact centres and engineering practice