The Royal Bank of Canada (RBC) has launched improved digital account opening processes for its personal and business customers.
Canadians can now open an account by choosing one of these three options: remote self-serve, remote adviser-assisted, and in person at a branch.
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At present, the self-serve as well as adviser-assisted options are available for opening business accounts.
The adviser-assisted options are available for opening personal accounts.
The remote options are built on a single digital platform.
The self-serve options for personal accounts will be added in the coming weeks.
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By GlobalDataBy that time, clients can open a personal account using the mobile app, which provides them a branch-like experience.
For deposit account opening, clients can use other options depending on the type of IDs they intend to submit.
RBC EVP of cards, payments & banking Sean Amato-Gauci said: “The three unique options being offered to clients will allow them to remotely open an account through a simple and secure digital solution, while also enabling connectivity to the expertise of our advisers.”
The remote options are powered by ID verification technology (IDV), which allows customers to verify their identities and share their documents securely.
In addition to IDV, the e-signature and document upload capabilities allow multiple business owners to verify their identities and sign necessary documents.
Moreover, by fully-digitising the end-to-end account opening process, RBC is providing customers with access to many banking services.
Clients can digitally set up their card PIN, enrol in online and mobile banking, and start transacting digitally.
RBC EVP of business financial services Greg Grice added: “By creating this fully online account opening process, business owners can save time on this essential administrative task so they can get back to the things that matter most: building customer relationships, taking care of their employees and growing their business.”
