Once again, TSB online banking is down and it is affecting hundreds of customers, if not all.

A key difference with this new outage is that it falls on the payday of many workers in the UK. In addition, the challenger bank’s mobile banking app has also been afffected.

According to the official TSB Twitter page: “We’re aware of an issue affecting some of our customers when they are using our mobile app and Internet Banking this morning. We are working hard to fix these issues and will update again as soon as we can. Many thanks.”

Furthermore, the mobile banking app for HSBC is also down.

Online banking problems across the UK

TSB online banking now has a long and repetitive history of outages. It has suffered months of outages after it attempted to upgrade its back-end technology. It was planning to move from the old Lloyds system to the one of its new owner, the Spain-based Sabadell.

Three executives are leaving the bank following the upgrade. However, it was said that their departures were planned before the outages.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData

Tick here to opt out of curated industry news, reports, and event updates from Retail Banker International.

Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

April 2018 saw the first outage and data breach. Customers were able to see others’ bank details. One customer reported that he could view other customer’s accounts, totalling more than £20,000 ($28,000). One customer even had £13,000 wrongly credited to his account.

This was followed by another outage in July. And another in September.

However, TSB is not the only bank to suffer recent issues. Barclays online, telephone, and mobile banking was down earlier this month.

In addition, NatWest customers suffered a similar fate.