Coronavirus timeline: how has it affected financial services?
Here is the definitive timeline exploring coronavirus (COVID-19) from its initial outbreak to today, taking a precise look on…
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Patrick Brusnahan
Patrick is a senior reporter working on GlobalData's consumer finance titles. You can reach him at patrick.brusnahan@verdict.co.uk
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FCA asks firms to delay results announcements due to Covid-19
The Financial Conduct Authority (FCA) has written to companies planning to release results and asked them to delay the…
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Itau sees rises in income, revenue and assets in 2019
Brazil-based Itau saw net income of BRL28.36bn in 2019, a 10% rise from the BRL25.73bn ($6.49bn) reported in 2018.…
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Lloyds Bank: supporting employees to become extraordinary
Customers are not the only group of people that need to adapt once their bank adopts technology. Employees are…
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Starling Bank raises another £30m and plans for expansion
Digital challenger Starling Bank has raised £30m ($38.5m) in a new funding round and aims to use it for…
ByEpiphany and Kaleyra launch Italy’s first Open Banking hub
Digital banking start-up Epiphany and mobile messaging solutions provider Kaleyra have collaborated and launched the first Open Banking hub…
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CYBG to rebrand and combine with Virgin Money under one banking license
Clydesdale and Yorkshire Banking Group (CYBG) has confirmed it will rebrand itself as Virgin Money. It will also operate…
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bunq becomes the latest digital start-up bank to hit the UK
The UK is certainly packed to the brim with digital banks hoping to change the status quo. Another has…
ByStarling Bank adopts traditional marketing campaign, TV ad debuts
Starling Bank, the digital challenger bank, has decided to take a more traditional approach to marketing for once. It…
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Santander leads €35m funding into digital debt marketplace CrossLend
Santander InnoVentures, Santander’s fintech venture capital fund, has led the Series B funding round from digital debt marketplace CrossLend.…
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Last call for submissions for the Retail Banking: Europe 2019 Awards
The Retail Banking: Europe Conference and Awards 2019 will explore the opportunities and challenges financial institutions face as they…
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Wells Fargo witnesses a 23% fall in net income in Q3 2019
In Q3 2019, Wells Fargo saw net income drop 23%, from $6.01bn to $4.61bn, year-on-year. Revenue increased slightly, from…
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Goldman Sachs reports a quarter decline in earnings for Q3 2019
Goldman Sachs in Q3 2019 has seen a 22% fall in pre-tax earnings to hit $2,416m compared to the…
ByForget big data and embrace invisible data
Correctly utilising data is crucial for a financial institution to properly serve its customers, and in the way the…
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Standard Chartered launches Asia’s first sustainable deposit
Standard Chartered in Singapore has started offering a sustainable deposit for corporate and individual clients. Liquidity raised in the…
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Santander UK sees mobile banking users double and expects further rises
Santander in the UK had 3.6 million mobile banking users in 2019, over double what it had in 2015.…
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NatWest to launch biometric credit card
NatWest is set to release the first biometric fingerprint credit card issued by a UK bank in a three-month…
ByThe rise and prominence of mobile banking in the UK
Online and mobile banking have made a huge impact across the global banking sector and in the UK. If…
Bybunq continues expanding and launches in the UK
Dutch neobank bunq has continued its expansion and officially launched in the UK. The move follows launches in Germany,…
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Spanish mobile neobank Bnext raises $25m
Spain-based neobank Bnext has closed its Series A funding round, worth $25m. The round for the mobile start-up was…
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P.F.C. chooses Mambu banking engine
Swedish neobank Personal Finance Co. (P.F.C.) has selected Mambu’s SaaS banking engine and gone live on the system. According…
ByU.S. Bank signs data sharing standards agreement with Finicity
U.S. Bank has entered into a direct data agreement with Finicity. The agreement is the result of a partnership…
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Open banking firm Tink partners with CGD in Portugal
Open banking platform Tink has partnered with Portugal-based Caixa Geral de Depósitos (CGD). CGD has integrated Tink’s products. These…
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Temenos launches anti-fraud solution Temenos Peer Group Identifier
Banking software firm Temenos has released the Temenos Peer Group Identifier, an AI-powered financial profiling tool. The tool assists…
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SBI launches digital banking app in the UK
State Bank of India (SBI) has launched its digital banking app, YONO, in the UK. The digital banking app…
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Digital challenger Pepper launches investment app
Israel-based Pepper, Bank Leumi’s mobile-only bank, has launched a new investment app, Pepper Invest. The app enables customers to…
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ABN AMRO invests in data company Trifacta
Dutch bank ABN AMRO has dipped into its Digital Impact Fund (DIF) and invested in data tech firm Trifacta.…
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Scottish challenger bank Alba picks Temenos for launch
Challenger bank Alba has selected Temenos as its core banking platform as it prepares for launch. Scotland-based AlbaCo is…
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Lunar Way chooses Nets as its payments partner
Danish neobank Lunar Way has chosen Nets to deliver its payment solutions. The start-up hopes this will accelerate its…
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Nationwide partners with Qlik for improved data analytics
Nationwide Building Society has partnered with Qlik to give approximately 18,000 employees improved data insights. It will enable employees…
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The challengers now have their own challenges to overcome
The boom of challenger banks, fintechs and digital-only offerings in the UK is ongoing, but is the sector now…
ByAI firm ThetaRay expands with Mexico office
AI and big data analytics company ThetaRay has opened an office in Mexico. The new location in Mexico City…
ByBespoke SME bank Allica gains banking licence
UK-based SME Bank Allica has received a banking licence from the Prudential Regulation Authority (PRA). Allica aims to aid…
ByCaixaBank developing quantum computing for financial activity in Spain
CaixaBank has completed the first real tests of quantum computing to study its applications in risk analysis. The projects…
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ICICI unveils robotic arms to sort notes
India-based ICICI Bank has launched robotic arms to sort bank notes at its currency chests. The first commercial bank…
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Santander to open latest new branch in Wibsey
Santander will officially open its new and refurbished branch in Wibsey tomorrow. It is the latest in a line…
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Banks and social media marketing: The top brands on Instagram
Banks and social media marketing are starting to become more of a focus for the bigger brands, but how…
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Over half of consumers happy to switch banks if entertainment included
Nearly half (44%) of UK consumers would consider switching to a bank with a subscription model in return for…
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How “unbanked” is the world?
While it has never been easier, for a lot of people at least, to get a bank account, large…
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NatWest launches voice banking pilot
British bank NatWest is launching a voice banking pilot where customers can bank just by speaking. The voice technology…
ByTrov launches white-label insurtech platform and partners with Lloyds
Trov, an insurance technology firm, is partnering with Lloyds Banking Group and launching a portfolio of end-to-end digital white-labelled…
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HSBC boss steps down as retail banking profit grows
Global bank HSBC has released its H1 2019 results and its Retail Banking and Wealth Management division made $4.4bn…
By Nationwide to open digital innovation centre and create 750 jobs
UK building society Nationwide is to open a new digital innovation centre in London. it will house around 1,000…
ByJPMorgan Chase partners with Persado for AI marketing
JPMorgan Chase has announced a five-year, enterprise-wide partnership with Persado, an AI-tool firm. Following a pilot, Chase is expanding…
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Starling Bank and SumUp collaborate on faster payouts
Starling Bank has teamed up with SumUp to provide small merchants with access to faster settlements. Its card terminals…
ByVolt Bank chooses FIS to power its payments
Digital challenger Volt Bank has chosen FIS to power is mobile and card payment services. In addition, financial services…
ByFCA launches consultation regarding fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has announced a consultation on guidance for firms on the fair treatment of vulnerable…
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BNP Paribas looks to innovate and remain relevant
At a bank with over 170 years in its history, BNP Paribas is not necessarily the first bank that…
By Santander reports drop in net profit due to restructuring
Santander net profit dropped 5.3% year-on-year in H1 2019 due to structuring costs in the UK and Spain. Net…
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N26 rebrands premium account to N26 You
Germany -based digital bank N26 has rebranded its premium account, N26 Black, to N26 You. The change was made…
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Standard Bank selects Infosys to upgrade branch customer experience
Standard Bank, Africa’s biggest lender by asset size, has chosen the Infosys Finacle Mobile Teller solution to digitise its…
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The largest banks in Australia will soon have a fight on their hands
The largest banks in Australia – Commonwealth Bank, Westpac, ANZ, and NAB – have largely dominated the industry. However,…
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Is Open X set to leapfrog Open Banking?
With the emerging success and adoption of standardised APIs, data analytics and widespread collaboration, it seems to be a…
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SpareBank 1 selects Nets for Open Banking
Norway-based banking group SpareBank 1 has chosen Nets for its Open Banking infrastructure. The collection of 14 savings banks…
ByFidor Bank set to leave the UK
After less than four years since its launch in the market, online-only Fidor Bank has decided to withdraw its…
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UBI Banca partners with CBI Globe to prepare for PSD2
Italy-based UBI Banca has updated its systems for PSD2 to allow third-parties to develop services based on online access…
By Standard Chartered continues digital transformation in Africa and expands to three more markets
Standard Chartered has increased its digital foothold in Africa by launching its digital bank in Botswana, Zambia, and Zimbabwe.…
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CaixaBank, Global Payments, and Ingenico create innovation programme
CaixaBank, Global Payments and Ingenico have all partnered to create an international innovation programme. The goal is to support…
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Estonia’s oldest bank chooses Token and Icefire for PSD2 compliance
Talinn Business Bank (TBB), Estonia’s oldest bank, has chosen Token.io and Icefire to aid it with its PSD2 compliance.…
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Wirecard launches pilot for banking and payment app boon Planet
Germany-based Wirecard is launching boon Planet, an app focused on mobile payment and banking services. boon Planet allows users…
ByWill the human touch be replaced by security risks?
With AI and robot learning increasingly gaining a foothold in financial services, what does this say about the human…
ByReputation scores: why are US banks worse than other industries?
Do you think you come across well? Would you stake your reputation on it? Research into US banks suggests…
ByUtilising ATMs to bring the omnichannel experience to Russia
Sberbank, Russia’s largest bank and home of its largest ATM network, has begun enhancing its ATM proposition to bring…
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The best UK banking adverts are being overshadowed by other industries
The best banking adverts in the UK are making a massive play for attention on TV screens. However, which…
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Half of Brits don’t know how to report bank fraud, but they are not fussed
In the UK, 49% of people do not know who to report to if they were a victim of…
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Digital banking in Europe is fully embedded in consumers’ lives
Digital banking is always described as on the rise or incoming, but that is not the case. According to…
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Four huge challenges in the retail banking industry
While the sector is improving at a rapid pace, there are still challenges in the retail banking industry. Patrick…
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SIA gains Bank of Italy’s tender for bad cheques and payment cards
SIA has won the Bank of Italy’s tender for the management of the Interbank Register of Bad Cheques and…
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Mastercard and Visa spend big on sponsoring sports
: Close to every major sporting event in the world is sponsored by either Mastercard or Visa. The 2019…
ByFinancial institutions are optimistic about the Open Banking struggle
Open Banking was touted as the catalyst for increased innovation, but two-fifths of banks are worried about it and…
ByAIG partners with Skipton Building Society to provide life insurance
AIG Life has been chose by Skipton Building Society to offer life and critical illness insurance solutions to its…
ByPepper: aiming to become the customer’s first choice
Digital-only Pepper has quickly gained ground in its home market of Israel. It remains in the middle of two…
ByMonzo hits two million customers in two years from banking licence
Digital-only challenger Monzo has reached the two million customer mark as sign-ups continue. The number was reached just over…
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Metro Bank raises £375m in funding after brief scare
UK challenger Metro Bank has raised £375m ($478m) in funding from shareholders to ease concerns over its future. The…
By US consumers not connecting with banking products in adverts
The best banking adverts in the US do not focus on products, but on message or celebrity. Data from…
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Starling Bank gets the award for Best Open Banking Strategy 2019
At the 34th Retail Banker International’s Global Awards (RBI Awards 2019), Starling Bank won Best Open Banking Strategy 2019.…
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Four new virtual banking licences granted in Hong Kong
The Hong Kong Monetary Authority (HKMA) announced that it has granted four banking licences for virtual banks. The banking…
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NatWest partners with Open Banking platform Tink
NatWest has partnered with Open Banking platform Tink as the Scandinavia-based firm hopes to expand its European presence. The…
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UK current account switching rates fall yet again
UK current account switching rates seem to be unable to stop their fall, according to BACS. Between 1 April…
ByCybersecurity: learning from the past to secure the future
In February 2016, Bangladesh Bank was the victim of a widely publicised cyberattack on its infrastructure, which was connected…
ByCybersecurity: learning from the past to secure the future
In February 2016, Bangladesh Bank was the victim of a widely publicised cyberattack on its infrastructure, which was connected…
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ING and RBC win big at the RBI Global Awards 2019
At Retail Banker International’s Global Awards (RBI Awards 2019), ING won Global Retail Bank of the Year. ING was…
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CBA utilising behavioural science to help customers’ money habits
Australia-based CBA (Commonwealth Bank) has launched a money saving feature in its CommBank app that utilises behavioural science. This…
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The largest banks in Hungary are building infrastructure and improving inclusion
With a banked population of 74.7%, the largest banks in Hungary still have market share to grab and inclusion…
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Santander adds anti-fraud measures to its mobile app
Santander has introduced tailored fraud warnings on its mobile app to increase security and prevent fraud. Furthermore, customers can…
By Temenos partners with Cognizant to transform leading banks in Finland
Banking software firm Temenos is working with three banks in Finland with their digital transformation. Savings Banks Group, Oma…
ByThe largest banks in Pakistan have plenty of the market to still acquire
After gaining independence, banking in Pakistan has been expanding and improving. A state bank was formed in 1948 and…
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The largest banks in the Netherlands are starting to get some competition
The three largest banks in the Netherlands are ABN Amro, ING and Rabobank. They have been the majority of…
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BNP Paribas Luxembourg launches digital assistant Genius
BNP Paribas Luxembourg has launched Genius, a digital assistant that uses AI, for its customers. Genius is a fully…
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The largest banks in India are looking to expand their influence digitally
India has a highly developed banking market and the size of the largest banks in the country shows this.…
ByNationwide invests £15m in 10x Future Technologies
British building society Nationwide has invested £15m ($19.7m) in fintech 10x Future Technologies. The goal is to disrupt the…
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Alior Bank launches second start-up accelerator
Poland-based Alior Bank has launched the second iteration of its fintech accelerator, RBL_START. The RBL_START acceleration programme has opened…
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Mentally ill consumers pay more for services including banking
Consumers with poor mental health and less ability to carry out daily activities, such as banking, incur costs of…
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The largest banks in Ukraine are beginning to get back to normal
After a tumultuous period, the largest banks in Ukraine are beginning to recover and things are looking up. The…
ByTea and transactions? DBS bank is at your service
Banks across the globe are trying to drag customers into branches. A number of variations on the physical presence…
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Innovation in South Korea continues to reach new heights
Innovation in South Korea is rife. However, that should be no surprise considering it is the home of Samsung.…
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Standard Chartered sets aside $900m for upcoming fines
Global lender Standard Chartered has separated $900m for upcoming fines from historical violations. The violations were of US sanctions…
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The recurring nightmare of TSB glitches and outages has returned
As reliable as night turns day, a TSB online glitch has reared its head on locked customers out of…
By HSBC has a rough fourth quarter and sees “softening” in the UK
The HSBC 2018 results are in and the global lender missed expectations due to a “challenging external environment” in…
ByThe biggest banks in South Korea are vying for top spot
South Korea is home to a well developed and thriving financial sector. This can be seen within banking and…
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CaixaBank brings facial recognition to cash withdrawal for the first time
In a world first, CaixaBank has launched ATMs that are able to use facial recognition so consumers can withdraw…
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Digital player TymeBank set to launch by the end of February
South Africa-based digital bank TymeBank is set to finally launch at the end of February. It will launch in…
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Itau Unibanco 2018 results spurred on by digital
Itau Unibanco recorded BRA25.7bn ($6.9bn) of net income in 2018, compared to BRA24.9bn at the end of 2017 Brazil-based…
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Banco Galicia reinventing branches in Argentina
As consumers globally move towards digital experiences, banks are trying to utilise the physical to aid customers with that.…
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Over half of BBVA’s customers are now digital
The BBVA 2018 results are in and show a lot of progress, not least earning of €5.32bn ($6.1bn) in…
ByOpen Banking: not all it was cracked up to be?
It has been a year since Open Banking launched and was supposed to take the banking world by storm;…
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N26 launches its premium Black account in the UK
Black, the N26 premium account, has hit UK shores. Mobile-only N26 now offers the Black membership plan, which provides…
ByBelarusian bank makes crime prevention the key priority
Belgazprombank has implemented a system to screen financial transactions and customers to help prevent crime. But which security issues…
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Wirecard and PFC collaborate for the next generation of banking
Wirecard has partnered with Swedish neobank Personal Finance Co. (PFC) to deliver next generation banking services. Formerly Betalo, PFC…
By Wirecard and PFC collaborate for the next generation of banking
Wirecard has partnered with Swedish neobank Personal Finance Co. (PFC) to deliver next generation banking services. Formerly Betalo, PFC…
ByThe Dominican Republic: bringing banking into the digital era
Banco Popular Dominicano has launched a wholly digital branch in the Dominican Republic’s capital, Santo Domingo. It is the…
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Innovation will drive the banking trends of 2019
The banking trends of 2019 will be dominated by innovation. It may sound glib, but it will be true…
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A year on and Open Banking still has problems
It’s been a year since Open Banking launched and was supposed to take the banking world by storm. However,…
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What people are saying about Open Banking one year on
It has been a year since Open Banking launched with promises of changing the industry forever. Has it been…
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Innovation will drive the banking trends of 2019
The banking trends of 2019 will be dominated by innovation. It may sound glib, but it will be true…
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RBC one of those implicated in Facebook privacy scandal
The Royal Bank of Canada (RBC) has been named in the latest Facebook privacy scandal. In documents uncovered by…
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Latest Australian digital bank Xinja gains restricted banking licence
When it rains, it pours, as Xinja is the latest Australian digital bank to receive a restricted banking licence.…
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Monzo hits its £20m fundraising target
The latest Monzo fundraising round has been a success. The UK-based neobank has raised the sum of £20m ($25.5m)…
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Chase Offers launched to give deals to customers
Debit and credit customers of Chase can now receive offers from popular merchants thanks to Chase Offers. Available on…
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Tandem looking to launch digital bank in Hong Kong
Thanks to a £15m ($19.2m) deal with Hong Kong-based Convoy, Tandem expansion is underway. Tandem expansion is set to…
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Nationwide invests in money management app Moneyhub
Nationwide fintech investment has continued as it backs money management app Moneyhub with its £50m ($64.5m) venture fund. Moneyhub…
ByBanking brands: the rises and falls
Banking is not normally praised for its branding. While commonplace, banks tend to be just present rather than exciting,…
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Future of ethical banking: Is it a feasible option for the industry?
Banking can be described as many things, but the words ethical or sustainable rarely come up, especially if one…
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Banking licences: When do you need one and do consumers care?
The UK has seen a large influx of new organisations wanting banking licences. Some, such as Monzo Bank, Starling…
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Safecharge and World Duty Free collaborate to offer WeChat Pay at Heathrow
WeChat Pay is now available at London Heathrow airport thanks to a collaboration between SafeCharge and World Duty Free.…
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TSB, RBS, and NatWest shed tens of thousands of customers
According to the latest switching service statistics for current accounts, TSB, RBS, and NatWest have lost over 65,000 customers…
BySocial media: can you really like your bank?
Social media presence is a necessity for any institution in any sector, but in an industry as tightly regulated…
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Sberbank app adds payment emojis in latest update
Russia-based Sberbank has made major improvements to its mobile app including adding payment emojis. In the latest update, the…
By Death, taxes and TSB’s online banking outages
Once again, TSB online banking is down and it is affecting hundreds of customers, if not all. A key…
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Labour to ban ATM charges and stop branch closures
Labour will today pledge to ban ATM charges and stop bank branch and Post Office closures. At the Labour…
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BBVA opens up its app to even more products
BBVA now allows products contracted by customers with other banking institutions to be added to the BBVA app. The…
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Barclays online, mobile and telephone banking down
Customers in the UK have been affected by a major Barclays outage. Many are unable to access their online…
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The top banks in Pakistan: an opportunity?
After gaining independence, banking in Pakistan has been expanding and improving. A state bank was formed in 1948 and…
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Is Volt Bank set to spark alight the Australian banking sector?
Following recent regulatory changes, Australia is ready to see a shakeup of the current market. Along comes Volt Bank,…
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250 free ATMs shut down a month in 2018 and it is set to continue
Since the beginning of 2018, 250 free ATMs have closed, on average, each month in the UK. According to…
By Barclays launches Open Banking feature on its app
Barclays is set to launch an open banking feature on its mobile banking app. The app, used by six…
By Like clockwork, TSB is down again
Customers of UK-based challenger bank TSB are locked out of their accounts yet again. The latest in a long…
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AI in banking is more common than ever
AI in banking is nothing new. However, banks are utilising it more often to deliver better service. There are…
ByUnionbank: uniting the digital and the physical
Startups and fintechs are promising a customer experience beyond that of stuffy, old banks. This is true in most…
By Three TSB executives leave following IT meltdown
Challenger bank TSB will see three executives leave within the next three months. The TSB executives include treasurer Ian…
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UK firms increasingly snapped up in US deals
The amount of UK tech companies being acquired, mainly in US deals, has skyrocketed. Comparing 2009 to 2017, there…
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Asia-Pacific: customer retention through experience
Client service is of the utmost importance in any sector, but it is increasingly gaining prominence in the financial…
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MKB Bank: changing into a fully digital bank
The digital-only bank is becoming commonplace: we have seen Monzo, Starling, N26, Atom and many more launch in that…
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HSBC branches moving to France ahead of Brexit
HSBC is moving two of its European subsidiaries to HSBC France from the UK. HSBC branches will also be…
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HSBC bank branches: here to stay?
Since the beginning of the year, all of the big players saw some branch closures apart from one: HSBC.…
By Facebook pushing banks to incorporate Messenger?
There could be a new way to gain customer support from financial services as Facebook looks to put banks…
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The 24-hour mini branch: evolution or revolution?
Emirates NBD has partnered with Diebold Nixdorf to deliver a new digital kiosk that the bank hopes will increase…
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Atom Bank increases both its assets and losses
Digital-only Atom Bank saw its assets triple in the 12 months to April, but the Atom Bank results also…
By TSB problems with IT bring it to a loss
TSB’s problems with its IT infrastructure directly led to a loss of £176.4m ($231m). The TSB problems with IT…
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The largest Japanese banks: drivers of technology
As one of the most banked populations in the world, currently at 96.9% according to GlobalData, the market is…
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Santander H1 results hit by Banco Popular charges
Banco Santander’s global profits rose by 4% YOY in H1 2018 to reach €3.75bn ($4.38bn), but it was blighted by…
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OCBC staff: 50% of tellers gone by 2020
A new digital push from Singapore-based Oversea-Chinese Banking Corporation (OCBC) is set to affect half of OCBC staff. As it…
BySopra Steria and Symphony Ventures announce IA partnership
Sopra Steria and Symphony Ventures have partnered to address intelligent automation (IA) needs across both enterprise and the public…
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Starling Bank marketplace adds Growth Street
Peer-to-peer lender Growth Street will be added to the mobile-only Starling Bank marketplace later this year. Growth Street’s aim…
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Mastercard payment: how the Worldpay partnership could change everything
Mastercard has decided to push the Pay by Bank app, a VocaLink asset, by partnering with Worldpay. The Pay…
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AI fraud detection is the latest trend in banking
Artificial intelligence (AI) is having a heavy impact on many industries, but with fraud detection, it is making real…
By Nationwide backs Open Banking for Good
UK-based building society Nationwide has thrown its support behind the Open Banking for Good campaign. Open Banking for Good…
By Multiple CXFS 2018 winners prove APAC is as competitive as ever
The Customer Experience in Financial Services Awards (CXFS) 2018 saw 17 different banks leave the event with awards. Citibank…
ByCryptocurrency in Europe set to double in interest
The number of Europeans with cryptocurrency is set to double in the near future according to research from ING…
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Dixons Carphone hack leaves 6 million at risk
Dixons Carphone has revealed that it has been affected by a huge breach which puts 5.9 million payment cards…
ByHow are banks using virtual reality?
Banking and virtual reality (VR) do not appear to be the most natural of partners, but many firms are…
ByIntelligent Environments to rebrand as ieDigital
After a comprehensive brand review, Intelligent Environments, the global provider of financial services technology, is set to become ieDigital.…
ByHSBC enters open banking with Connected Money
HSBC is the first of the big four banks in the UK to release an Open Banking app. Connected…
ByVisa network with problems across Europe
Visa has stated that some card payments are failing across Europe and customers have said that payments are being…
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Best banks in Turkey: Why they are a hub of banking innovation
Turkey is often referred to as a hub of banking innovation in Europe. Not only does it have its…
ByStarling Bank hopes to raise £80m; drops TransferWise
Mobile-only Starling Bank is looking for a further £80m ($106m) in funding. Founded by Anne Boden, the challenger bank…
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RBS sees resignations and protests before its AGM
Ewen Stevenson, the chief financial (CFO) of the Royal Bank of Scotland (RBS) has resigned after four years in…
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The largest banks in Spain: for locals and expats alike
An established banking market, Spain is home to a number of huge international banks. For all of a consumer’s…
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Customers now use mobile banking more than ever
Customers in the UK have shown a great affinity for talking to their bank online and via mobile banking…
ByMUFG to launch blockchain payments
Mitsubishi UFJ (MUFG) aims to roll out a blockchain-enabled payments platform for micropayments. The platform, powered by Akamai, is…
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Secret savings and how they’re affecting relationships
Nearly one in three (31%) couples have secret savings or investments that they have deliberately not revealed to their…
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GDPR and the four ways if affects banks
On May 25 2018, the General Data Protection Regulation (GDPR) requirements come into full effect. This is set to…
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Tinkering away at the back end
Scandinavia is often cited as a hub of innovation. Tink is no different. Patrick Brusnahan speaks to the co-founder…
By CYBG makes a bid for Virgin Money
Challenger bank Virgin Money has received a £1.6bn ($2.2bn) takeover bid from The Clydesdale & Yorkshire Bank Group (CYBG).…
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RBS finally comes clean on its Williams & Glyn plans
RBS has announced the cancellation of its Williams & Glyn (W&G) “challenger bank” plans. This will lead to the…
By Labour propose cap on interest and overdraft fees
Opposition to the government, the Labour Party, has pledged to introduce a cap on the total amount that can…
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Barclays and PayPal team up for digital payments
Barclays and PayPal have collaborated to make digital payments easier for customers in the UK and the US. The…
By Lloyds starts 2018 strong with a rise in profit
In the first quarter of 2018, Lloyds Banking Group (LBG) recorded pre-tax profits of £1.6bn ($2.2bn), 23% than the…
ByTransUnion snaps up UK’s second biggest credit firm
TransUnion has announced its acquisition of CallCredit, the second largest and fastest growing consumer credit bureau in the UK.…
ByUnity Trust Bank gains even more funding
Birmingham-based Unity Trust Bank (Unity) has received £6m ($8.59m) from the Sustainability | Finance | Real Economies Fund (SFRE).…
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Revolut releases spare change saving feature
Digital start-up Revolut has launched its money savings app, Vaults. Vaults, named by Revolut’s users and with the tagline…
By HSBC implements AI to track money laundering
HSBC has decided to use a fintech’s AI technology to help track and fight money laundering. Utilising the software…
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How is open banking faring in the Nordics?
The open banking revolution has apparently begun. While markets such as the UK figure out how it will affect…
ByCivilisedBank gives up licence
UK-based business bank CivilisedBank has decided to relinquish its banking licence less than a year after receiving it. Targeting…
ByBanco Sabadell: huge security risks present in the UK
Every market has its own level of financial risk; it comes as part of the deal. However, as the…
ByIs open banking all it is cracked up to be?
Plenty has been written, in this publication and others, on the open banking revolution. Compliments have been made to…
ByThe huge security risks present in the UK
Every market has its own level of financial risk. It comes as part of the deal. However, as the…
ByPhilip Hammond’s Spring Statement on cash
The UK Government’s Chancellor of the Exchequer Philip Hammond delivered the first Spring Statement of his term, setting out…
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Bain: Open Banking to impact customer loyalty
The eternal question for banks is “how do we attract and retain customers?” Some are hoping that open banking…
ByChetwood Bank: dynamic products for dynamic customers
Another week, another new bank launches in the UK. This time, Chetwood Bank arrives with more behind it than…
By Standard Chartered returns to profit in 2017
Standard Chartered’s long journey to recovery seems to working as it garnered $3bn in profit before tax in 2017.…
ByIs Tandem ready to compete?
British challenger bank Tandem has launched its first product; a credit card. With 0.5% cashback and zero overseas transaction…
ByCustomer complaints are costing more than ever
Customer service is incredibly important in the financial sector. It is not only a differentiator in a congested market,…
ByLloyds becomes first FTSE 100 firm to set B.A.M.E. target
Lloyds Banking Group has set a public target to increase representation of B.A.M.E. (Black, Asian and Minority Ethnic) colleagues,…
ByNordea: Getting ahead with Open Banking
Open Banking is the latest innovative trend taking the banking sector by storm. While the idea of open APIs…
ByDo you need a banking licence to be a bank?
The UK has seen a large influx of new organisations wanting a banking licence. Some, such as Monzo Bank,…
ByLloyds to axe nearly 1,000 jobs
British bank Lloyds has eliminated 930 jobs ahead of chief executive Antonio Horta-Osório’s new three-year strategy, to be unveiled on…
By30,000 ATMs could close as Link reveals its interchange reduction plans
Approximately 30,000 free-to-use ATMs could be shut down due to Link’s new interchange reduction plans. The UK ATM operator…
ByCustomer complaints costing more than ever
Customer service is incredibly important in the financial sector. Service is not only a differentiator in a congested marketplace,…
ByEmma integrates with Monzo’s API
London-based money management app Emma has become the first startup to join Monzo’s interim API for customer account data…
ByIntelligent Environments hires Jeremy Young as CEO
Intelligent Environments, the UK-based international provider of financial services technology, has announced the appointment of Jeremy Young as Chief…
ByTransferWise rolls out “borderless” accounts and debit cards
UK-based peer-to-peer money transfer service TransferWise has launched a “borderless” bank account and debit card to 1,000 of its…
ByWhat do the experts say about open banking?
This week sees the beginning of ‘open banking’ in the UK. Set to either be a banking revolution or…
ByMoneyGram sale to Ant Financial blocked
The US has blocked the $1.2bn acquisition of money transfer firm MoneyGram to China-based Ant Financial. The deal was…
ByFunding Circle prepares for a £1bn float
The UK’s largest peer-to-peer lending firm is preparing for a £1bn ($1.35bn) listing on the London Stock Exchange. Funding…
ByCan new entrant Chip solve the scourge of overdraft fees?
Every banking customer dreads the day they slide, accidentally or otherwise, into an unplanned overdraft. This is where fees…
ByTwo new entries to become the ‘something’ of banking
In an increasingly-crowded UK challenger bank market, two new hopeful entrants have been announced. Three senior City bankers are…
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CYBG cards switching from Visa to Mastercard
CYBG, the owner of both Clydesdale Bank and Yorkshire Bank, has signed a seven year deal to exclusively work…
ByGetting behind the brand of a bank
Financial institutions have historically held some of the most memorable brands. However, as newer tech companies have entered the…
ByING focusing on advice and experience
With physical channels decreasing their square footage in many markets, the challenge for banks is to make the most…
ByRaising interest rates: a good idea?
The Bank of England has decided to raise interest rates for the first time in a decade. The Monetary Policy…
ByAldermore agrees to $1.3bn takeover
British challenger bank Aldermore has been acquired by South African lender FirstRand for a sum of £1.1bn ($1.3bn). The…
ByLloyds: Down with the flagship?
Most people enter a bank branch to complete a transaction, not to order a coffee. However, at Lloyds’ new…
ByCashplus aims for banking licence
UK-based digital challenger Cashplus has stated its intention to apply for a banking licence. Claiming to be “Britain’s original,…
ByAre free ATMs at risk in the UK?
The days of free ATMs in the UK may be coming to a close as LINK proposes a drop…
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Trick or treat? HSBC suffers Halloween shutdown
HSBC customers were left frustrated before Halloween weekend as the banking giant’s online banking service went down for a…
ByHow can financial institutions optimise the customer experience while maintaining resilient security systems?
The 2017 Digital Banking Club Power 50, the annual listing of the most innovative, influential and powerful people in…
ByThe new ways to improve customer experience
Financial institutions are constantly looking for a way to differentiate themselves from the competition. As prices and interest rates…
ByDiebold Nixdorf IMS: No more ATMs in branches?
At Diebold Nixdorf’s International Management Seminar, its 30th such event but the first one as Diebold Nixdorf since its…
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NCR: UK consumers expect more from their banks
87% of UK adults want their banking services to be personalised to individual users, but 43% believe that their…
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Start-up Atom Bank closes in on £1bn in deposits
UK-based mobile-only Atom Bank has exceeded £900m ($1.2bn) in deposits less than two years after launching its first savings…
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The new £10 note: Exciting, but too late?
The UK has launched its new polymer £10 note into circulation. While an exciting development, it’s unlikely to delay…
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Goldman Sachs invests £100m in Neyber
Goldman Sachs has made its first investment into the British consumer lender market with £100m ($133m) in Neyber Neyber…
ByEquifax struck by huge breach
Around 143 million US customers of credit reporting firm Equifax may have had information compromised as part of a…
BySquare aiming to add banking to its services
Square, the payments firm founded by Jim McKelvey and Twitter CEO Jack Dorsey, will file an application for a…
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Was the financial crisis a wasted opportunity?
Ten years after the financial crisis and its reputational after effects still linger over the banking industry. But did…
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Money transfers stay strong following Brexit
As the referendum to decide whether the United Kingdom would remain in the European Union or not drew to…
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How will the surcharge ban affect consumers and retailers?
In a big move, the UK Treasury declared that ‘rip-off’ surcharge fees on credit and debit card payments would…
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Will Monzo succeed?
Challenger banks and fintech start-ups are constantly unveiling offerings that are intended to excite customers. Real-time updates, free banking…
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Banks sorely lacking a positive customer experience
One thing that new digital banks and fintechs always claim to offer is a new, more positive customer experience…
ByCo-op Bank: Not for sale
The Co-operative Bank (Co-op Bank) has ceased plans for its sale as it hopes a new rescue plan from…
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EBAday 2017: Banks completely missing a trick with PSD2
With the PSD2 deadline quickly approaching, which banks will make the cut and who will be left behind? Why…
ByEBAday 2017: Dublin set to become the next big financial hub?
As more than 1400 attendees, a new record, entered the latest EBAday, the host city Dublin took the spotlight…
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Sustainable banking: is it a realistic goal?
Banking can be described as many things, but the words ethical or sustainable rarely come up, especially if one…
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The gamble in turning banking into a game
Very few people have described banking or saving money as fun. Some would state that it is the exact…
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Labour set to block branch closures
In its manifesto launched today, the Labour Party suggested that new regulation will be put in place to block…
ByWill Britain be the next cashless society?
On the day of the ‘old fiver’ ceasing to be legal tender, is this a sign that cash is…
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Can passwords be replaced by the human body?
As banking and payments become increasingly advanced, the security protecting them needs to be more advanced as well. An…
ByMetro Bank records 33% growth in Q1
In its first quarterly report of 2017, Metro Bank recorded 33% growth in underlying profit before tax, hitting £2m…
ByPut your money where your mobile is
It would not take long to find an article or a comment on how the banking industry is embracing…
ByAre fintechs the biggest threat to the banking sector?
While fintech is often considered to be an opportunity for the financial sector, six-in-ten UK financial firms believe that…
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Could the general election save bank branches in the UK?
UK Prime Minister Theresa May has announced an early general election to be held on 8 June. If the…
ByPwC: Incumbent firms fear fintech
Six-in-ten UK financial firms believe that up to 40% of their revenue could be lost to standalone fintech firms
ByDare to switch?
Since its launch in 2013, the Current Account Switch Service (CASS) has seen limited success. While it has been…
ByHow customer service is becoming the true differentiator
Both retaining and gaining customers are constant concerns for banks across the UK. With the Seven Day Switching Service…
ByTandem loses funding and licence (in tandem)
Digital bank Tandem has lost its banking licence over concerns regarding funding
ByBanks pull advertising after unwilling extremism links
Following accusations that YouTube is associated with extremist material, HSBC, as well as RBS and Lloyds, have pulled their…
ByHSBC pulls YouTube ads following extremism links
Following accusations that YouTube is associated with extremist material, HSBC, as well as RBS and Lloyds, have pulled their…
ByAre challenger banks up to the challenge?
Over the past decade, there have been a number of banks emerging as alternatives to the incumbent giants. These…
ByNo end in sight for start-up funding, for now
UK-based start-up bank Monzo has received a further £22m ($27.4m) funding from investors. It isn’t the only new UK…
ByBCR brings the digital touch to Romania’s branches
Banca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value,…
ByFinovate Europe 2017: Three ways fintech could replace you
With advancements in fintech becoming ever more frequent, people worry that banking could lose the human touch. Bankers should…
ByWill banking customers chat with chatbots?
Banks are constantly attempting to bring the human touch into the digital realm through services such as video banking…
ByBrexit white paper: Freest possible trade is the goal
In a white paper released by the UK government, it claimed that its aim for the banking sector is…
ByWhat’s stopping customers from opening accounts online?
While the variety of digital options for opening a bank account, whether they are online or mobile, seems to…
ByOpen banking? 90% dont have a clue
While the banking sector in the UK focuses on implementing exciting new open banking technology, 90% of UK consumers…
ByMillennials still desire the human touch
While many financial experts rave on about millennials desire for the digital realm, some traditional methods are preferred by…
ByBlack fraud victims less likely to be refunded
Black victims of fraud are more than twice as likely to be denied a refund by their bank as…
ByCan open banking inspire the loyalty that banks crave?
Customer retention is often cited as banks top priority, but how to achieve this is slightly harder to lock…
ByWill Corbyns proposed wage cap affect bankers?
Leader of the Labour Party, and of The Opposition, Jeremy Corbyn has set out plans to curb boardroom pay
ByRisk and reputation: Latvia tackling money laundering
Eastern Europe is regularly regarded as a hub for money laundering activity with scandal after scandal revealing more and…
ByPrivatBank nationalised by Ukrainian government
The Ukrainian government has acquired 100% of the shares of PrivatBank to place the countrys largest deposit holder under…
ByThe Digital Banking Club: Can bots be bankers?
As soon as new technology appears, the banking industry wonders if it can be applied to the financial sector.…
ByContactless technology making waves
According to Timetric research, the global contactless card transaction value will almost quadruple between 2016 and 2020, while the…
ByCashs loss is digitals gain in India
The cancellation of INR500 ($7.50) and INR1,000 has highlighted Indias lack of digital financial options.
ByAs India’s cash crisis continues, digital may be the way forward
The decision from the Indian government to cancel the legal tender of INR500 ($7.50) and INR1,000 denomination notes, in…
ByThe millennial shift in Europe is real, but is it important?
There are constant discussions on how to attract the millennial market. This has never been more prevalent as the…
ByAre we going to chat lots with chatbots?
With the popularity of messaging apps, WhatsApp has over one billion people on the platform while Facebook Messenger has…
ByFintech moving away from the fringes of the sector
A constant debate within financial services is whether the stampede of emerging fintech companies is mere hype or a…
ByFujitsu launches customer onboarding solution
Fujitsu has launched Smart Origination, customer onboarding technology which claims to enable financial institutions to collect, process and verify…
ByMasterCard looking at selfies for security
Biometric security is very much at the forefront of the financial sectors mind. Fingerprint recognition received a huge boost…
ByMetro Bank launches first gender-nonbinary account
UK-based Metro Bank has announced that customers who do not identify with a specific gender will be able to…
ByFCA to improve competition for current accounts
The Financial Conduct Authority (FCA) has announced that it will take action to improve competition in the current account…
ByTD Bank launches online education portal
TD Bank, in partnership with education technology company EverFi, has launched the TD Bank Learning Centre, an online portal…
BySamsung Pay could be in Canada in a matter of days
According to Samsung Customer Care, Samsung Pay will be available in Canada within days
ByU personal account launches
The U personal account, founded by Alex Letts, the founder of prepaid account service Ffrees, has launched offering an…
ByA stroke of Jenius?
Indonesia-headquartered BTPN Bank has decided to bring its branches into the modern age with help from design consultancy allen…
ByBrazilian banks embracing social media
Brazil is a huge market with a large amount of potential. With a population of over 200 million people,…
BySaving millennials’ savings
In the United Kingdom, saving has seen a downfall in popularity, particularly with younger consumers. With low interest rates…
ByHow can the Internet of Things improve the banking experience?
The Digital Banking Clubs latest debate, at the formidable Law Society HQ in London, honed in on the Internet…
ByLloyds axes a further 1,340 jobs
Lloyds Banking Group (LBG) has announced a further reduction of 1,340 jobs, mainly aimed at branch staff, as part…
ByLloyds retail sale abandoned
The UK government has shelved its plans of a major retails share offer of the 9% of Lloyds Bank…
ByHow do you turn customers into followers?
Banks are still trying to crack the social media code. As the market continues its steady rise in popularity…
ByHow closely do you watch your bank?
Targeted marketing is the name of the game nowadays. While an institution could pay for advert space on television,…
ByAre banks throwing the branches out with the bathwater?
Financial institutions are constantly under pressure to deliver profits. While long-term strategies could be developed, an easy solution is…
ByDoes HSBCs selfie pay deserve any selfie stick?
Security often requires adding an action to a persons life. Whether that means remembering a new PIN number or…
ByWhy is the UK’s fraud level rising so rapidly?
Security is on the mind of everyone involved in finance, from relationship manager to consumer. Steps are constantly being…
ByWho needs cash? Not Scandinavia
While a cashless society is often brought up in thinkpieces and discussions worldwide, there is only one region taking…
ByIn Touching distance of success
A bank without branches would be considered unusual twenty years ago. Now, with increasing pressures on margins and developments…
ByDisruption as a force for change
Every week, it seems that there is a new entrant to the banking sector claiming to be disruptive. However,…
ByVocaLink finally captured by MasterCard
After months of speculation, MasterCard has entered into a £700m ($920m) agreement to acquire VocaLink. VocaLinks investors could also…
ByNumber26 rebrands and relaunches
The Germany-based start-up bank Number26 has received a full banking license from the Federal Financial Supervisory Authority and the…
ByChanging fortunes after Brexit
Post-referendum, a fun game to play is to try and find a British company whose shares have not dropped.…
ByTemenos targets growth in the States
Temenos, a global banking software vendor, brought together multiple players in the industry to Barcelona for its Temenos Community…
ByEuropean Commission to prioritise virtual currencies and prepaid cards in AML crackdown
There is a common cycle in financial security. A criminal will adapt to security protocols and regulation, the regulator…
ByCBA and 60-second onboarding
A number of players in the financial industry attended TCF to impress people with their technology. One that grabbed…
ByBrexit damaging for the fintech sector
While financial and political analysts continue to wrack their brains on what could happen to the UKs big banks…
ByGove doesnt strike me as someone who understands financial services
Post-referendum, everyone is attempting to predict who will lead negotiations with the EU. One of the frontrunners is Conservative…
ByNobody knows what to beLeave
Following the UKs decision to leave the European Union (EU) due to the countrys latest referendum, predictions for the…
ByPost-Brexit trading suspended for RBS and Barclays
Trading in both RBS and Barclays shares were suspended following major slumps on the London Stock Exchange.
ByBrexit becomes Regrexit
After a shock result in the referendum, the UK has voted to leave the European Union (EU) with around…
ByWhy make more branches now?
Over 2,000 branches have been shuttered in the United Kingdom over the last decade with more to come. However,…
ByWhy are safety deposit boxes so attractive to consumers?
As financial institutions clamour for ever more innovative technology, some are neglecting the old school classics. One such example…
ByTransition and turmoil for Tunisia
Following the Arab Spring and the fall of authoritarian president Zine el-Abidine Ben Ali, the country is mid-recovery. The…
ByThe fintech ‘tipping point’ is imminent
The retail banking sector is making its way towards a tipping point as, according to Bill Sullivan of Capgemini,…
ByVocalink: “Who you bank with is going to become less relevant”
In its annual London conference, held at the glamorous Waldorf Hilton hotel in London, Retail Banker International held host…
ByComplaints over packaged accounts double in a year
In the year to April, 44,244 complaints were received over packaged accounts, over double the number of complaints received…
ByData to “make a difference”
The world's data doubles every two years, according to Temenos CEO David Arnott. The question is: how can financial…
ByThe ‘black horse’ gallops to Lloyds’ advertising rescue
Companies spend millions on advertising and banks are no exception. From attracting new customers to maintaining a brand presence,…
ByWhich bank is the most ‘Liked’?
Long gone are the days when a branch was needed to speak to your bank. Now, there are a…
ByRBI reveals the Top 100 Banks on Facebook
According to Retail Banker International's (RBI) research, Visa is the most 'Liked' financial institution on Facebook for the third…
ByWhat can the UK learn from continental Europe?
In the first Digital Banking Club debate of 2016, a panel of banking experts assembled to discuss what the…
ByApple Pay to hit mobile websites this year
Apple Pay, currently available for in-store and in-app payments, will soon be on mobile websites as well.
ByThe digital revenue stream
Often thought as merely a way to reduce costs, the digital realm is now being considered as able to…
ByWhat is the Polish market marching towards?
Poland is a market, similar to Turkey and Scandinavia, which many look towards to see what is the next…
ByNationwide signs six-year infrastructure contract with BT
Nationwide, the worlds largest building society, has agreed a six-year contract with BT for the telecommunications company to continue…
ByBanking is becoming as diverse as its products
Equal opportunity affects many industries, banking not being an exception. However, there are signs of improvement and the banking…
BySantander rooting its branches in the future
The first Smart Red pilot branch, created by allen international with Santander, has been launched in Madrid. With branches…
ByThe challenges behind being a challenger bank
Formerly part of Lloyds Banking Group, TSB Bank was thrown from the Big Four into challenger bank status following…
ByWhats the score with credit ratings?
Patrick Brusnahan investigates the current credit scoring scene. Is the sector developing as quickly as the rest of financial…
ByPayPal joins top financial service brands while HSBC stumbles
Once again, financial service brands reported an above average increase in brand value, according to the Interbrand Top 100…
ByBank of Ireland launches new mobile banking apps using Intelligent Environments Interact platform
Intelligent Environments has signed a partnership with Bank of Ireland to power the mobile banking apps for the UK…
ByAgiliti signs its first client
Agiliti from Fiserv, the technology platform for challenger banks, has signed its first client, Manchester-based Think Money
ByVocaLink and TCH sign letter of intent for real-time payments
VocaLink, the UK-based international payment systems provider, has signed a letter of intent with The Clearing House (TCH), the…
ByWe need to earn the right to be profitable
In the Digital Banking Clubs latest debate, experts coming from established banks, start-ups and technology vendors debated the issue…
ByHow to bring innovation to market
With the myriad of fintech and start-up companies entering the financial field, it becomes harder for people to predict…
ByThirteen more banks join Blockchain partnership
Thirteen top-tier banks, including HSBC, and Mitsubishi UFJ, have joined a consortium to figure out a framework for using…
ByYBS introduces financial advice via video
Yorkshire Building Society (YBS) has become the first major building society in the UK to introduce video conferencing with…
ByVirgin Money refusing to lounge about
While a common thread in retail banking is either the stripping down of bank branches, or a shuttering of…
ByFidor opens its online doors in the UK
Ahead of UK-based challengers, Germany-based Fidor Bank has launched in the UK offering a current account and savings bonds.
ByMondo launches its API hackathon
British startup Mondo Bank has called for participants in its debut hackathon, centred on an early iteration of its…
ByUK consumer credit in recovery
Consumer credit is shaky ground. While some consider it useful, others believe it to be a way of bringing…
ByBank Leumi leaping into the digital field
Israels digital and online market is booming and the financial sector is taking note. Despite a slow start for…
ByConsumers holding onto their social media data
New research from business insights company Equifax has revealed that 75% of consumers are unlikely to allow financial institutions…
ByWatch Yourself: Scotiabank and CaixaBank move onto your wrist
Banking first moved from a branch to your computer. Then it moved from your computer to your pocket. Now,…
ByAre banks delivering the full package?
A report from Assurant Solutions and YouGov, PBAs and Young Adults 2015, asked over 500 UK consumers on packaged…
ByKPMG: Mobile banking set to keep rising
The number of mobile banking users across the world is predicted to double to nearly two billion users, over…
ByFICO: Balancing the customer experience and fraud does cause a few issues
There is no devilishly craftier person than the fraudster. According to a report from FICO, despite greater efforts combating…
ByWhen did I last visit a bank branch?
As each month passes by, concern for the survival of the traditional brick-and-mortar bank branch increases. While statistics can…
By
Atom chooses Intelligent Environments to deliver its digital platform
Intelligent Environment, a provider of digital financial services software, and Atom, the UKs first digital-only bank, have partnered to…
ByQ&A with Paul Rippon, Chief Risk Officer at Mondo
As new start up Mondo advances towards launch, there are a lot of factors to consider. One of the…
ByCanada stays strong while the UK lags behind in mobile banking
Forrester, the independent market research company, has revealed its 2015 Global Mobile Banking Functionality Benchmark with CaixaBank at the…
ByMobile-only Mondo hoping to make its mark
You wait years for one new bank to launch and then a whole bunch tries it at once. However,…
ByIs the digital experience for the bank or for the consumer? For selling or for convenience?
The digital conundrum has been circling the financial industry for years now. Chaired by the editor of RBI, Douglas…
ByFinancial heads collide at RBI London 2015
Retail Banking: London 2015, sponsored by Fiserv, held host to some of the boldest minds in retail banking today.…
ByThe propinquity of Apple Pay set to cause a stir in the UK
After months of speculation, it was finally announced that Apple Pay would be launched in the United Kingdom in…
ByVisa Europe: Smart devices set to be the top payment method in the UK
According to new research from Visa Europe, one in four Britons is expected to use their mobile devices for…
ByDanske teams up with PowaTag in new cashless solution
Denmark-based Danske Banks MobilePay app has joined forces with PowaTags to implement its buy anywhere capabilities.
ByRBC named Best Global Retail Bank
At the 30th annual RBI Awards dinner, Royal Bank of Canada retained the Best Global Retail Bank award for…
ByHigh standards at the 30th RBI Awards
The RBI Awards, once again sponsored by Fiserv, is now in its 30th year and remains a benchmark for…
ByCustomers retail banking experience falls again
Capgemini and Efmas twelfth annual World Retail Banking Report (WRBR) reported that, for the second year in a row,…
ByVisa: 50% of transactions to be mobile by 2020
With Apple attracting attention towards the mobile wallets and payments, many mobile solution providers are looking for ways to…
ByUK general election unlikely to change anything for bankings workers: Unite
On the cusp of the next UK general election, a multitude of issues are being highlighted. One issue currently…
ByIs loyalty realistic in the digital age?
It is said that one cannot buy loyalty, but that hasnt stopped industries, including the financial sector, from trying.…
ByBanking embraces the mobile Millennial generation
Gemaltos study into the mobile banking behaviour of young individuals (aged 16 to 24) shows the huge impact that…
ByThe developing worlds unbanked turn to mobile
As mobile phone penetration grows in the developing world, so does the opportunity for mobile money vendors. With mobile…
ByMore accessible banking in sight
While the banking industry continually focuses on delivering a more accessible user experience, there are still sections of society…
ByThe Digital Banking Club live debate: The perimeter has already been breached
The Digital Banking Clubs latest debate focused on the topic of progressive security. Clayton Locke said that financial institutions…
ByJumio teams up with Landbay to provide credential verification services
P2P lending company Landbay has begun implementing Netverify, a product created by credentials management company Jumio.
ByWorld’s first pan-European account aims for 6m customers by 2020
ipagoo, launched by the Orwell Group, claims to the be the first pan-European bank account, allowing customers to have…
ByIs the finance union as United as it seems?
When discussing trade unions, images of miners and train drivers come to mind. Finance is not anybody's first thought,…
ByNCR trades time and expense for interactivity
Retail banking is a balancing act. Keeping costs down has to juxtapose with keeping standards high and services convenient.…
ByRBC becomes the first North American financial institution with HCE
The Royal Bank of Canada (RBC) has added Host Card Emulation (HCE) to its RBC Mobile app.
ByThe Digital Banking Club live debate: What the branch can learn from digital
At The Digital Banking Club's latest debate, the eighth in the DBC series of debates, Stewart Bromley disclosed that…
ByBBVA maintains its lead in RBIs Twitter Top 60
As another year passes, financial institutions are still increasing their efforts in tackling social media. As the market gains…
ByBBVA maintains its lead in RBI’s Twitter Top 60
As another year passes, financial institutions are still increasing their efforts in tackling social media. As the market gains…
ByNets acquires 80% of Paytrail
Nordic payments provider Nets has acquired a majority shareholding in Finland-based e-commerce payment service provider Paytrail.
ByShould payments have a social side?
As technology continues to improve and engagement increasingly becomes a buzzword in the payments industry, social payments are becoming…
ByFinance with a face
The days of the faceless banking monolith are coming to an end. Financial institutions are attempting to regain the…
ByCredit cards and India’s ever-expanding mass affluent sector
India is going through a period of economic growth. This has seen an increase in the mass affluent segment…
ByING set to lose 1,700 staff in new IT system implementation
ING is preparing to lose nearly 2,000 staff members after spending 200m ($248m) on its 'omni-channel' digital banking system…
ByFinancial institutions post above average increase in brand value
In the 2014 Interbrand Top 100, financial institutions outperformed other industry verticals in terms of rising brand values. Patrick…
ByFinance and Facebooks overlap grows larger
As social medias popularity keeps rising with no end in sight, financial institutions have been working round the clock…
ByLloyds preparing to cut a tenth of its workforce
Lloyds Banking Group is getting ready to 9,000 jobs, approximately 10% of its workforce, over the next three years.
ByStart-ups in suits – CaixaBank tackles wearable technology in their annual hackathon
Corporates have long since realised big business isn't the best environment for creativity. This goes double for banking. The…
ByWalmart teams up with prepaid card provider GoBank
After numerous failed attempts and mild steps, Walmart takes its biggest leap yet in breaking into finance. In collaboration…
ByTwitter to incorporate bank transfers in France
Twitter has joined Apple and Facebook in the tech giant race to gain a foothold in financial services.
ByThousands of cuts overshadow Lloyds’ digital overhaul
Lloyds Banking Group is getting ready to cut thousands of jobs and close more branches as part of its…
ByBanks increasingly using technology to counter threats – Temenos
A survey collating the opinions of 198 senior bankers found a trend in technology and innovation being utilised to…
ByCollinson Group snaps up WRT to branch out into FS
UK-based Collinson Group has increased its loyalty capability through the acquisition of Welcome Real-time, in a move that tightens…
ByMonitise launches strategic partnership with Santander
UK-based mobile money company Monitise has established a strategic partnership with global bank Santander to develop and deploy a…
ByDigital banking in Brazil – How to stand out from the crowd
Brazilian banks have it all to play for in the digital banking world. With changing customer mindsets, strategy must…
By