
Coronavirus timeline: how has it affected financial services?
Here is the definitive timeline exploring coronavirus (COVID-19) from its initial outbreak to today, taking a precise look on…
ByPatrick is a senior reporter working on GlobalData's consumer finance titles. You can reach him at patrick.brusnahan@verdict.co.uk
Here is the definitive timeline exploring coronavirus (COVID-19) from its initial outbreak to today, taking a precise look on…
By patrickbrusnahanThe Financial Conduct Authority (FCA) has written to companies planning to release results and asked them to delay the…
By patrickbrusnahanBrazil-based Itau saw net income of BRL28.36bn in 2019, a 10% rise from the BRL25.73bn ($6.49bn) reported in 2018.…
By patrickbrusnahanCustomers are not the only group of people that need to adapt once their bank adopts technology. Employees are…
By patrickbrusnahanDigital challenger Starling Bank has raised £30m ($38.5m) in a new funding round and aims to use it for…
By patrickbrusnahanDigital banking start-up Epiphany and mobile messaging solutions provider Kaleyra have collaborated and launched the first Open Banking hub…
By patrickbrusnahanClydesdale and Yorkshire Banking Group (CYBG) has confirmed it will rebrand itself as Virgin Money. It will also operate…
By patrickbrusnahanThe UK is certainly packed to the brim with digital banks hoping to change the status quo. Another has…
By patrickbrusnahanStarling Bank, the digital challenger bank, has decided to take a more traditional approach to marketing for once. It…
By patrickbrusnahanSantander InnoVentures, Santander's fintech venture capital fund, has led the Series B funding round from digital debt marketplace CrossLend.…
By patrickbrusnahanThe Retail Banking: Europe Conference and Awards 2019 will explore the opportunities and challenges financial institutions face as they…
By patrickbrusnahanIn Q3 2019, Wells Fargo saw net income drop 23%, from $6.01bn to $4.61bn, year-on-year. Revenue increased slightly, from…
By patrickbrusnahanGoldman Sachs in Q3 2019 has seen a 22% fall in pre-tax earnings to hit $2,416m compared to the…
By patrickbrusnahanCorrectly utilising data is crucial for a financial institution to properly serve its customers, and in the way the…
By patrickbrusnahanStandard Chartered in Singapore has started offering a sustainable deposit for corporate and individual clients. Liquidity raised in the…
By patrickbrusnahanSantander in the UK had 3.6 million mobile banking users in 2019, over double what it had in 2015.…
By patrickbrusnahanNatWest is set to release the first biometric fingerprint credit card issued by a UK bank in a three-month…
By patrickbrusnahanOnline and mobile banking have made a huge impact across the global banking sector and in the UK. If…
By patrickbrusnahanDutch neobank bunq has continued its expansion and officially launched in the UK. The move follows launches in Germany,…
By patrickbrusnahanSpain-based neobank Bnext has closed its Series A funding round, worth $25m. The round for the mobile start-up was…
By patrickbrusnahanSwedish neobank Personal Finance Co. (P.F.C.) has selected Mambu's SaaS banking engine and gone live on the system. According…
By patrickbrusnahanU.S. Bank has entered into a direct data agreement with Finicity. The agreement is the result of a partnership…
By patrickbrusnahanOpen banking platform Tink has partnered with Portugal-based Caixa Geral de Depósitos (CGD). CGD has integrated Tink's products. These…
By patrickbrusnahanBanking software firm Temenos has released the Temenos Peer Group Identifier, an AI-powered financial profiling tool. The tool assists…
By patrickbrusnahanState Bank of India (SBI) has launched its digital banking app, YONO, in the UK. The digital banking app…
By patrickbrusnahanIsrael-based Pepper, Bank Leumi's mobile-only bank, has launched a new investment app, Pepper Invest. The app enables customers to…
By patrickbrusnahanDutch bank ABN AMRO has dipped into its Digital Impact Fund (DIF) and invested in data tech firm Trifacta.…
By patrickbrusnahanChallenger bank Alba has selected Temenos as its core banking platform as it prepares for launch. Scotland-based AlbaCo is…
By patrickbrusnahanDanish neobank Lunar Way has chosen Nets to deliver its payment solutions. The start-up hopes this will accelerate its…
By patrickbrusnahanNationwide Building Society has partnered with Qlik to give approximately 18,000 employees improved data insights. It will enable employees…
By patrickbrusnahanThe boom of challenger banks, fintechs and digital-only offerings in the UK is ongoing, but is the sector now…
By patrickbrusnahanAI and big data analytics company ThetaRay has opened an office in Mexico. The new location in Mexico City…
By patrickbrusnahanUK-based SME Bank Allica has received a banking licence from the Prudential Regulation Authority (PRA). Allica aims to aid…
By patrickbrusnahanCaixaBank has completed the first real tests of quantum computing to study its applications in risk analysis. The projects…
By patrickbrusnahanIndia-based ICICI Bank has launched robotic arms to sort bank notes at its currency chests. The first commercial bank…
By patrickbrusnahanSantander will officially open its new and refurbished branch in Wibsey tomorrow. It is the latest in a line…
By patrickbrusnahanBanks and social media marketing are starting to become more of a focus for the bigger brands, but how…
By patrickbrusnahanNearly half (44%) of UK consumers would consider switching to a bank with a subscription model in return for…
By patrickbrusnahanWhile it has never been easier, for a lot of people at least, to get a bank account, large…
By patrickbrusnahanBritish bank NatWest is launching a voice banking pilot where customers can bank just by speaking. The voice technology…
By patrickbrusnahanTrov, an insurance technology firm, is partnering with Lloyds Banking Group and launching a portfolio of end-to-end digital white-labelled…
By patrickbrusnahanGlobal bank HSBC has released its H1 2019 results and its Retail Banking and Wealth Management division made $4.4bn…
By patrickbrusnahanUK building society Nationwide is to open a new digital innovation centre in London. it will house around 1,000…
By patrickbrusnahanJPMorgan Chase has announced a five-year, enterprise-wide partnership with Persado, an AI-tool firm. Following a pilot, Chase is expanding…
By patrickbrusnahanStarling Bank has teamed up with SumUp to provide small merchants with access to faster settlements. Its card terminals…
By patrickbrusnahanDigital challenger Volt Bank has chosen FIS to power is mobile and card payment services. In addition, financial services…
By patrickbrusnahanThe Financial Conduct Authority (FCA) has announced a consultation on guidance for firms on the fair treatment of vulnerable…
By patrickbrusnahanAt a bank with over 170 years in its history, BNP Paribas is not necessarily the first bank that…
By patrickbrusnahanSantander net profit dropped 5.3% year-on-year in H1 2019 due to structuring costs in the UK and Spain. Net…
By patrickbrusnahanGermany -based digital bank N26 has rebranded its premium account, N26 Black, to N26 You. The change was made…
By patrickbrusnahanStandard Bank, Africa's biggest lender by asset size, has chosen the Infosys Finacle Mobile Teller solution to digitise its…
By patrickbrusnahanThe largest banks in Australia - Commonwealth Bank, Westpac, ANZ, and NAB - have largely dominated the industry. However,…
By patrickbrusnahanWith the emerging success and adoption of standardised APIs, data analytics and widespread collaboration, it seems to be a…
By patrickbrusnahanNorway-based banking group SpareBank 1 has chosen Nets for its Open Banking infrastructure. The collection of 14 savings banks…
By patrickbrusnahanAfter less than four years since its launch in the market, online-only Fidor Bank has decided to withdraw its…
By patrickbrusnahanItaly-based UBI Banca has updated its systems for PSD2 to allow third-parties to develop services based on online access…
By patrickbrusnahanStandard Chartered has increased its digital foothold in Africa by launching its digital bank in Botswana, Zambia, and Zimbabwe.…
By patrickbrusnahanCaixaBank, Global Payments and Ingenico have all partnered to create an international innovation programme. The goal is to support…
By patrickbrusnahanTalinn Business Bank (TBB), Estonia's oldest bank, has chosen Token.io and Icefire to aid it with its PSD2 compliance.…
By patrickbrusnahanGermany-based Wirecard is launching boon Planet, an app focused on mobile payment and banking services. boon Planet allows users…
By patrickbrusnahanWith AI and robot learning increasingly gaining a foothold in financial services, what does this say about the human…
By patrickbrusnahanDo you think you come across well? Would you stake your reputation on it? Research into US banks suggests…
By patrickbrusnahanSberbank, Russia’s largest bank and home of its largest ATM network, has begun enhancing its ATM proposition to bring…
By patrickbrusnahanThe best banking adverts in the UK are making a massive play for attention on TV screens. However, which…
By patrickbrusnahanIn the UK, 49% of people do not know who to report to if they were a victim of…
By patrickbrusnahanDigital banking is always described as on the rise or incoming, but that is not the case. According to…
By patrickbrusnahanWhile the sector is improving at a rapid pace, there are still challenges in the retail banking industry. Patrick…
By patrickbrusnahanSIA has won the Bank of Italy's tender for the management of the Interbank Register of Bad Cheques and…
By patrickbrusnahan: Close to every major sporting event in the world is sponsored by either Mastercard or Visa. The 2019…
By patrickbrusnahanOpen Banking was touted as the catalyst for increased innovation, but two-fifths of banks are worried about it and…
By patrickbrusnahanAIG Life has been chose by Skipton Building Society to offer life and critical illness insurance solutions to its…
By patrickbrusnahanDigital-only Pepper has quickly gained ground in its home market of Israel. It remains in the middle of two…
By patrickbrusnahanDigital-only challenger Monzo has reached the two million customer mark as sign-ups continue. The number was reached just over…
By patrickbrusnahanUK challenger Metro Bank has raised £375m ($478m) in funding from shareholders to ease concerns over its future. The…
By patrickbrusnahanThe best banking adverts in the US do not focus on products, but on message or celebrity. Data from…
By patrickbrusnahanAt the 34th Retail Banker International’s Global Awards (RBI Awards 2019), Starling Bank won Best Open Banking Strategy 2019.…
By patrickbrusnahanThe Hong Kong Monetary Authority (HKMA) announced that it has granted four banking licences for virtual banks. The banking…
By patrickbrusnahanNatWest has partnered with Open Banking platform Tink as the Scandinavia-based firm hopes to expand its European presence. The…
By patrickbrusnahanUK current account switching rates seem to be unable to stop their fall, according to BACS. Between 1 April…
By patrickbrusnahanIn February 2016, Bangladesh Bank was the victim of a widely publicised cyberattack on its infrastructure, which was connected…
By patrickbrusnahanIn February 2016, Bangladesh Bank was the victim of a widely publicised cyberattack on its infrastructure, which was connected…
By patrickbrusnahanAt Retail Banker International's Global Awards (RBI Awards 2019), ING won Global Retail Bank of the Year. ING was…
By patrickbrusnahanAustralia-based CBA (Commonwealth Bank) has launched a money saving feature in its CommBank app that utilises behavioural science. This…
By patrickbrusnahanWith a banked population of 74.7%, the largest banks in Hungary still have market share to grab and inclusion…
By patrickbrusnahanSantander has introduced tailored fraud warnings on its mobile app to increase security and prevent fraud. Furthermore, customers can…
By patrickbrusnahanBanking software firm Temenos is working with three banks in Finland with their digital transformation. Savings Banks Group, Oma…
By patrickbrusnahanAfter gaining independence, banking in Pakistan has been expanding and improving. A state bank was formed in 1948 and…
By patrickbrusnahanThe three largest banks in the Netherlands are ABN Amro, ING and Rabobank. They have been the majority of…
By patrickbrusnahanBNP Paribas Luxembourg has launched Genius, a digital assistant that uses AI, for its customers. Genius is a fully…
By patrickbrusnahanIndia has a highly developed banking market and the size of the largest banks in the country shows this.…
By patrickbrusnahanBritish building society Nationwide has invested £15m ($19.7m) in fintech 10x Future Technologies. The goal is to disrupt the…
By patrickbrusnahanPoland-based Alior Bank has launched the second iteration of its fintech accelerator, RBL_START. The RBL_START acceleration programme has opened…
By patrickbrusnahanConsumers with poor mental health and less ability to carry out daily activities, such as banking, incur costs of…
By patrickbrusnahanAfter a tumultuous period, the largest banks in Ukraine are beginning to recover and things are looking up. The…
By patrickbrusnahanBanks across the globe are trying to drag customers into branches. A number of variations on the physical presence…
By patrickbrusnahanInnovation in South Korea is rife. However, that should be no surprise considering it is the home of Samsung.…
By patrickbrusnahanGlobal lender Standard Chartered has separated $900m for upcoming fines from historical violations. The violations were of US sanctions…
By patrickbrusnahanAs reliable as night turns day, a TSB online glitch has reared its head on locked customers out of…
By patrickbrusnahanThe HSBC 2018 results are in and the global lender missed expectations due to a "challenging external environment" in…
By patrickbrusnahanSouth Korea is home to a well developed and thriving financial sector. This can be seen within banking and…
By patrickbrusnahanIn a world first, CaixaBank has launched ATMs that are able to use facial recognition so consumers can withdraw…
By patrickbrusnahanSouth Africa-based digital bank TymeBank is set to finally launch at the end of February. It will launch in…
By patrickbrusnahanItau Unibanco recorded BRA25.7bn ($6.9bn) of net income in 2018, compared to BRA24.9bn at the end of 2017 Brazil-based…
By patrickbrusnahanAs consumers globally move towards digital experiences, banks are trying to utilise the physical to aid customers with that.…
By patrickbrusnahanThe BBVA 2018 results are in and show a lot of progress, not least earning of €5.32bn ($6.1bn) in…
By patrickbrusnahanIt has been a year since Open Banking launched and was supposed to take the banking world by storm;…
By patrickbrusnahanBlack, the N26 premium account, has hit UK shores. Mobile-only N26 now offers the Black membership plan, which provides…
By patrickbrusnahanBelgazprombank has implemented a system to screen financial transactions and customers to help prevent crime. But which security issues…
By patrickbrusnahanWirecard has partnered with Swedish neobank Personal Finance Co. (PFC) to deliver next generation banking services. Formerly Betalo, PFC…
By patrickbrusnahanWirecard has partnered with Swedish neobank Personal Finance Co. (PFC) to deliver next generation banking services. Formerly Betalo, PFC…
By patrickbrusnahanBanco Popular Dominicano has launched a wholly digital branch in the Dominican Republic’s capital, Santo Domingo. It is the…
By patrickbrusnahanThe banking trends of 2019 will be dominated by innovation. It may sound glib, but it will be true…
By patrickbrusnahanIt’s been a year since Open Banking launched and was supposed to take the banking world by storm. However,…
By patrickbrusnahanIt has been a year since Open Banking launched with promises of changing the industry forever. Has it been…
By patrickbrusnahanThe banking trends of 2019 will be dominated by innovation. It may sound glib, but it will be true…
By patrickbrusnahanThe Royal Bank of Canada (RBC) has been named in the latest Facebook privacy scandal. In documents uncovered by…
By patrickbrusnahanWhen it rains, it pours, as Xinja is the latest Australian digital bank to receive a restricted banking licence.…
By patrickbrusnahanThe latest Monzo fundraising round has been a success. The UK-based neobank has raised the sum of £20m ($25.5m)…
By patrickbrusnahanDebit and credit customers of Chase can now receive offers from popular merchants thanks to Chase Offers. Available on…
By patrickbrusnahanThanks to a £15m ($19.2m) deal with Hong Kong-based Convoy, Tandem expansion is underway. Tandem expansion is set to…
By patrickbrusnahanNationwide fintech investment has continued as it backs money management app Moneyhub with its £50m ($64.5m) venture fund. Moneyhub…
By patrickbrusnahanBanking is not normally praised for its branding. While commonplace, banks tend to be just present rather than exciting,…
By patrickbrusnahanBanking can be described as many things, but the words ethical or sustainable rarely come up, especially if one…
By patrickbrusnahanThe UK has seen a large influx of new organisations wanting banking licences. Some, such as Monzo Bank, Starling…
By patrickbrusnahanWeChat Pay is now available at London Heathrow airport thanks to a collaboration between SafeCharge and World Duty Free.…
By patrickbrusnahanAccording to the latest switching service statistics for current accounts, TSB, RBS, and NatWest have lost over 65,000 customers…
By patrickbrusnahanSocial media presence is a necessity for any institution in any sector, but in an industry as tightly regulated…
By patrickbrusnahanRussia-based Sberbank has made major improvements to its mobile app including adding payment emojis. In the latest update, the…
By patrickbrusnahanOnce again, TSB online banking is down and it is affecting hundreds of customers, if not all. A key…
By patrickbrusnahanLabour will today pledge to ban ATM charges and stop bank branch and Post Office closures. At the Labour…
By patrickbrusnahanBBVA now allows products contracted by customers with other banking institutions to be added to the BBVA app. The…
By patrickbrusnahanCustomers in the UK have been affected by a major Barclays outage. Many are unable to access their online…
By patrickbrusnahanAfter gaining independence, banking in Pakistan has been expanding and improving. A state bank was formed in 1948 and…
By patrickbrusnahanFollowing recent regulatory changes, Australia is ready to see a shakeup of the current market. Along comes Volt Bank,…
By patrickbrusnahanSince the beginning of 2018, 250 free ATMs have closed, on average, each month in the UK. According to…
By patrickbrusnahanBarclays is set to launch an open banking feature on its mobile banking app. The app, used by six…
By patrickbrusnahanCustomers of UK-based challenger bank TSB are locked out of their accounts yet again. The latest in a long…
By patrickbrusnahanAI in banking is nothing new. However, banks are utilising it more often to deliver better service. There are…
By patrickbrusnahanStartups and fintechs are promising a customer experience beyond that of stuffy, old banks. This is true in most…
By patrickbrusnahanChallenger bank TSB will see three executives leave within the next three months. The TSB executives include treasurer Ian…
By patrickbrusnahanThe amount of UK tech companies being acquired, mainly in US deals, has skyrocketed. Comparing 2009 to 2017, there…
By patrickbrusnahanClient service is of the utmost importance in any sector, but it is increasingly gaining prominence in the financial…
By patrickbrusnahanThe digital-only bank is becoming commonplace: we have seen Monzo, Starling, N26, Atom and many more launch in that…
By patrickbrusnahanHSBC is moving two of its European subsidiaries to HSBC France from the UK. HSBC branches will also be…
By patrickbrusnahanSince the beginning of the year, all of the big players saw some branch closures apart from one: HSBC.…
By patrickbrusnahanThere could be a new way to gain customer support from financial services as Facebook looks to put banks…
By patrickbrusnahanEmirates NBD has partnered with Diebold Nixdorf to deliver a new digital kiosk that the bank hopes will increase…
By patrickbrusnahanDigital-only Atom Bank saw its assets triple in the 12 months to April, but the Atom Bank results also…
By patrickbrusnahanTSB's problems with its IT infrastructure directly led to a loss of £176.4m ($231m). The TSB problems with IT…
By patrickbrusnahanAs one of the most banked populations in the world, currently at 96.9% according to GlobalData, the market is…
By patrickbrusnahanBanco Santander's global profits rose by 4% YOY in H1 2018 to reach €3.75bn ($4.38bn), but it was blighted by…
By patrickbrusnahanA new digital push from Singapore-based Oversea-Chinese Banking Corporation (OCBC) is set to affect half of OCBC staff. As it…
By patrickbrusnahanSopra Steria and Symphony Ventures have partnered to address intelligent automation (IA) needs across both enterprise and the public…
By patrickbrusnahanPeer-to-peer lender Growth Street will be added to the mobile-only Starling Bank marketplace later this year. Growth Street's aim…
By patrickbrusnahanMastercard has decided to push the Pay by Bank app, a VocaLink asset, by partnering with Worldpay. The Pay…
By patrickbrusnahanArtificial intelligence (AI) is having a heavy impact on many industries, but with fraud detection, it is making real…
By patrickbrusnahanUK-based building society Nationwide has thrown its support behind the Open Banking for Good campaign. Open Banking for Good…
By patrickbrusnahanThe Customer Experience in Financial Services Awards (CXFS) 2018 saw 17 different banks leave the event with awards. Citibank…
By patrickbrusnahanThe number of Europeans with cryptocurrency is set to double in the near future according to research from ING…
By patrickbrusnahanDixons Carphone has revealed that it has been affected by a huge breach which puts 5.9 million payment cards…
By patrickbrusnahanBanking and virtual reality (VR) do not appear to be the most natural of partners, but many firms are…
By patrickbrusnahanAfter a comprehensive brand review, Intelligent Environments, the global provider of financial services technology, is set to become ieDigital.…
By patrickbrusnahanHSBC is the first of the big four banks in the UK to release an Open Banking app. Connected…
By patrickbrusnahanVisa has stated that some card payments are failing across Europe and customers have said that payments are being…
By patrickbrusnahanTurkey is often referred to as a hub of banking innovation in Europe. Not only does it have its…
By patrickbrusnahanMobile-only Starling Bank is looking for a further £80m ($106m) in funding. Founded by Anne Boden, the challenger bank…
By patrickbrusnahanEwen Stevenson, the chief financial (CFO) of the Royal Bank of Scotland (RBS) has resigned after four years in…
By patrickbrusnahanAn established banking market, Spain is home to a number of huge international banks. For all of a consumer’s…
By patrickbrusnahanCustomers in the UK have shown a great affinity for talking to their bank online and via mobile banking…
By patrickbrusnahanMitsubishi UFJ (MUFG) aims to roll out a blockchain-enabled payments platform for micropayments. The platform, powered by Akamai, is…
By patrickbrusnahanNearly one in three (31%) couples have secret savings or investments that they have deliberately not revealed to their…
By patrickbrusnahanOn May 25 2018, the General Data Protection Regulation (GDPR) requirements come into full effect. This is set to…
By patrickbrusnahanScandinavia is often cited as a hub of innovation. Tink is no different. Patrick Brusnahan speaks to the co-founder…
By patrickbrusnahanChallenger bank Virgin Money has received a £1.6bn ($2.2bn) takeover bid from The Clydesdale & Yorkshire Bank Group (CYBG).…
By patrickbrusnahanRBS has announced the cancellation of its Williams & Glyn (W&G) “challenger bank” plans. This will lead to the…
By patrickbrusnahanOpposition to the government, the Labour Party, has pledged to introduce a cap on the total amount that can…
By patrickbrusnahanBarclays and PayPal have collaborated to make digital payments easier for customers in the UK and the US. The…
By patrickbrusnahanIn the first quarter of 2018, Lloyds Banking Group (LBG) recorded pre-tax profits of £1.6bn ($2.2bn), 23% than the…
By patrickbrusnahanTransUnion has announced its acquisition of CallCredit, the second largest and fastest growing consumer credit bureau in the UK.…
By patrickbrusnahanBirmingham-based Unity Trust Bank (Unity) has received £6m ($8.59m) from the Sustainability | Finance | Real Economies Fund (SFRE).…
By patrickbrusnahanDigital start-up Revolut has launched its money savings app, Vaults. Vaults, named by Revolut's users and with the tagline…
By patrickbrusnahanHSBC has decided to use a fintech's AI technology to help track and fight money laundering. Utilising the software…
By patrickbrusnahanThe open banking revolution has apparently begun. While markets such as the UK figure out how it will affect…
By patrickbrusnahanUK-based business bank CivilisedBank has decided to relinquish its banking licence less than a year after receiving it. Targeting…
By patrickbrusnahanEvery market has its own level of financial risk; it comes as part of the deal. However, as the…
By patrickbrusnahanPlenty has been written, in this publication and others, on the open banking revolution. Compliments have been made to…
By patrickbrusnahanEvery market has its own level of financial risk. It comes as part of the deal. However, as the…
By patrickbrusnahanThe UK Government's Chancellor of the Exchequer Philip Hammond delivered the first Spring Statement of his term, setting out…
By patrickbrusnahanThe eternal question for banks is “how do we attract and retain customers?” Some are hoping that open banking…
By patrickbrusnahanAnother week, another new bank launches in the UK. This time, Chetwood Bank arrives with more behind it than…
By patrickbrusnahanStandard Chartered's long journey to recovery seems to working as it garnered $3bn in profit before tax in 2017.…
By patrickbrusnahanBritish challenger bank Tandem has launched its first product; a credit card. With 0.5% cashback and zero overseas transaction…
By patrickbrusnahanCustomer service is incredibly important in the financial sector. It is not only a differentiator in a congested market,…
By patrickbrusnahanLloyds Banking Group has set a public target to increase representation of B.A.M.E. (Black, Asian and Minority Ethnic) colleagues,…
By patrickbrusnahanOpen Banking is the latest innovative trend taking the banking sector by storm. While the idea of open APIs…
By patrickbrusnahanThe UK has seen a large influx of new organisations wanting a banking licence. Some, such as Monzo Bank,…
By patrickbrusnahanBritish bank Lloyds has eliminated 930 jobs ahead of chief executive Antonio Horta-Osório's new three-year strategy, to be unveiled on…
By patrickbrusnahanApproximately 30,000 free-to-use ATMs could be shut down due to Link’s new interchange reduction plans. The UK ATM operator…
By patrickbrusnahanCustomer service is incredibly important in the financial sector. Service is not only a differentiator in a congested marketplace,…
By patrickbrusnahanLondon-based money management app Emma has become the first startup to join Monzo's interim API for customer account data…
By patrickbrusnahanIntelligent Environments, the UK-based international provider of financial services technology, has announced the appointment of Jeremy Young as Chief…
By patrickbrusnahanUK-based peer-to-peer money transfer service TransferWise has launched a "borderless" bank account and debit card to 1,000 of its…
By patrickbrusnahanThis week sees the beginning of ‘open banking’ in the UK. Set to either be a banking revolution or…
By patrickbrusnahanThe US has blocked the $1.2bn acquisition of money transfer firm MoneyGram to China-based Ant Financial. The deal was…
By patrickbrusnahanThe UK's largest peer-to-peer lending firm is preparing for a £1bn ($1.35bn) listing on the London Stock Exchange. Funding…
By patrickbrusnahanEvery banking customer dreads the day they slide, accidentally or otherwise, into an unplanned overdraft. This is where fees…
By patrickbrusnahanIn an increasingly-crowded UK challenger bank market, two new hopeful entrants have been announced. Three senior City bankers are…
By patrickbrusnahanCYBG, the owner of both Clydesdale Bank and Yorkshire Bank, has signed a seven year deal to exclusively work…
By patrickbrusnahanFinancial institutions have historically held some of the most memorable brands. However, as newer tech companies have entered the…
By patrickbrusnahanWith physical channels decreasing their square footage in many markets, the challenge for banks is to make the most…
By patrickbrusnahanThe Bank of England has decided to raise interest rates for the first time in a decade. The Monetary Policy…
By patrickbrusnahanBritish challenger bank Aldermore has been acquired by South African lender FirstRand for a sum of £1.1bn ($1.3bn). The…
By patrickbrusnahanMost people enter a bank branch to complete a transaction, not to order a coffee. However, at Lloyds’ new…
By patrickbrusnahanUK-based digital challenger Cashplus has stated its intention to apply for a banking licence. Claiming to be "Britain’s original,…
By patrickbrusnahanThe days of free ATMs in the UK may be coming to a close as LINK proposes a drop…
By patrickbrusnahanHSBC customers were left frustrated before Halloween weekend as the banking giant's online banking service went down for a…
By patrickbrusnahanThe 2017 Digital Banking Club Power 50, the annual listing of the most innovative, influential and powerful people in…
By patrickbrusnahanFinancial institutions are constantly looking for a way to differentiate themselves from the competition. As prices and interest rates…
By patrickbrusnahanAt Diebold Nixdorf’s International Management Seminar, its 30th such event but the first one as Diebold Nixdorf since its…
By patrickbrusnahan87% of UK adults want their banking services to be personalised to individual users, but 43% believe that their…
By patrickbrusnahanUK-based mobile-only Atom Bank has exceeded £900m ($1.2bn) in deposits less than two years after launching its first savings…
By patrickbrusnahanThe UK has launched its new polymer £10 note into circulation. While an exciting development, it’s unlikely to delay…
By patrickbrusnahanGoldman Sachs has made its first investment into the British consumer lender market with £100m ($133m) in Neyber Neyber…
By patrickbrusnahanAround 143 million US customers of credit reporting firm Equifax may have had information compromised as part of a…
By patrickbrusnahanSquare, the payments firm founded by Jim McKelvey and Twitter CEO Jack Dorsey, will file an application for a…
By patrickbrusnahanTen years after the financial crisis and its reputational after effects still linger over the banking industry. But did…
By patrickbrusnahanAs the referendum to decide whether the United Kingdom would remain in the European Union or not drew to…
By patrickbrusnahanIn a big move, the UK Treasury declared that ‘rip-off’ surcharge fees on credit and debit card payments would…
By patrickbrusnahanChallenger banks and fintech start-ups are constantly unveiling offerings that are intended to excite customers. Real-time updates, free banking…
By patrickbrusnahanOne thing that new digital banks and fintechs always claim to offer is a new, more positive customer experience…
By patrickbrusnahanThe Co-operative Bank (Co-op Bank) has ceased plans for its sale as it hopes a new rescue plan from…
By patrickbrusnahanWith the PSD2 deadline quickly approaching, which banks will make the cut and who will be left behind? Why…
By patrickbrusnahanAs more than 1400 attendees, a new record, entered the latest EBAday, the host city Dublin took the spotlight…
By patrickbrusnahanBanking can be described as many things, but the words ethical or sustainable rarely come up, especially if one…
By patrickbrusnahanVery few people have described banking or saving money as fun. Some would state that it is the exact…
By patrickbrusnahanIn its manifesto launched today, the Labour Party suggested that new regulation will be put in place to block…
By patrickbrusnahanOn the day of the ‘old fiver’ ceasing to be legal tender, is this a sign that cash is…
By patrickbrusnahanAs banking and payments become increasingly advanced, the security protecting them needs to be more advanced as well. An…
By patrickbrusnahanIn its first quarterly report of 2017, Metro Bank recorded 33% growth in underlying profit before tax, hitting £2m…
By patrickbrusnahanIt would not take long to find an article or a comment on how the banking industry is embracing…
By patrickbrusnahanWhile fintech is often considered to be an opportunity for the financial sector, six-in-ten UK financial firms believe that…
By patrickbrusnahanUK Prime Minister Theresa May has announced an early general election to be held on 8 June. If the…
By patrickbrusnahanSix-in-ten UK financial firms believe that up to 40% of their revenue could be lost to standalone fintech firms
By patrickbrusnahanSince its launch in 2013, the Current Account Switch Service (CASS) has seen limited success. While it has been…
By patrickbrusnahanBoth retaining and gaining customers are constant concerns for banks across the UK. With the Seven Day Switching Service…
By patrickbrusnahanDigital bank Tandem has lost its banking licence over concerns regarding funding
By patrickbrusnahanFollowing accusations that YouTube is associated with extremist material, HSBC, as well as RBS and Lloyds, have pulled their…
By patrickbrusnahanFollowing accusations that YouTube is associated with extremist material, HSBC, as well as RBS and Lloyds, have pulled their…
By patrickbrusnahanOver the past decade, there have been a number of banks emerging as alternatives to the incumbent giants. These…
By patrickbrusnahanUK-based start-up bank Monzo has received a further £22m ($27.4m) funding from investors. It isn’t the only new UK…
By patrickbrusnahanBanca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value,…
By patrickbrusnahanWith advancements in fintech becoming ever more frequent, people worry that banking could lose the human touch. Bankers should…
By patrickbrusnahanBanks are constantly attempting to bring the human touch into the digital realm through services such as video banking…
By patrickbrusnahanIn a white paper released by the UK government, it claimed that its aim for the banking sector is…
By patrickbrusnahanWhile the variety of digital options for opening a bank account, whether they are online or mobile, seems to…
By patrickbrusnahanWhile the banking sector in the UK focuses on implementing exciting new open banking technology, 90% of UK consumers…
By patrickbrusnahanWhile many financial experts rave on about millennials desire for the digital realm, some traditional methods are preferred by…
By patrickbrusnahanBlack victims of fraud are more than twice as likely to be denied a refund by their bank as…
By patrickbrusnahanCustomer retention is often cited as banks top priority, but how to achieve this is slightly harder to lock…
By patrickbrusnahanLeader of the Labour Party, and of The Opposition, Jeremy Corbyn has set out plans to curb boardroom pay
By patrickbrusnahanEastern Europe is regularly regarded as a hub for money laundering activity with scandal after scandal revealing more and…
By patrickbrusnahanThe Ukrainian government has acquired 100% of the shares of PrivatBank to place the countrys largest deposit holder under…
By patrickbrusnahanAs soon as new technology appears, the banking industry wonders if it can be applied to the financial sector.…
By patrickbrusnahanAccording to Timetric research, the global contactless card transaction value will almost quadruple between 2016 and 2020, while the…
By patrickbrusnahanThe cancellation of INR500 ($7.50) and INR1,000 has highlighted Indias lack of digital financial options.
By patrickbrusnahanThe decision from the Indian government to cancel the legal tender of INR500 ($7.50) and INR1,000 denomination notes, in…
By patrickbrusnahanThere are constant discussions on how to attract the millennial market. This has never been more prevalent as the…
By patrickbrusnahanWith the popularity of messaging apps, WhatsApp has over one billion people on the platform while Facebook Messenger has…
By patrickbrusnahanA constant debate within financial services is whether the stampede of emerging fintech companies is mere hype or a…
By patrickbrusnahanFujitsu has launched Smart Origination, customer onboarding technology which claims to enable financial institutions to collect, process and verify…
By patrickbrusnahanBiometric security is very much at the forefront of the financial sectors mind. Fingerprint recognition received a huge boost…
By patrickbrusnahanUK-based Metro Bank has announced that customers who do not identify with a specific gender will be able to…
By patrickbrusnahanThe Financial Conduct Authority (FCA) has announced that it will take action to improve competition in the current account…
By patrickbrusnahanTD Bank, in partnership with education technology company EverFi, has launched the TD Bank Learning Centre, an online portal…
By patrickbrusnahanAccording to Samsung Customer Care, Samsung Pay will be available in Canada within days
By patrickbrusnahanThe U personal account, founded by Alex Letts, the founder of prepaid account service Ffrees, has launched offering an…
By patrickbrusnahanIndonesia-headquartered BTPN Bank has decided to bring its branches into the modern age with help from design consultancy allen…
By patrickbrusnahanBrazil is a huge market with a large amount of potential. With a population of over 200 million people,…
By patrickbrusnahanIn the United Kingdom, saving has seen a downfall in popularity, particularly with younger consumers. With low interest rates…
By patrickbrusnahanThe Digital Banking Clubs latest debate, at the formidable Law Society HQ in London, honed in on the Internet…
By patrickbrusnahanLloyds Banking Group (LBG) has announced a further reduction of 1,340 jobs, mainly aimed at branch staff, as part…
By patrickbrusnahanThe UK government has shelved its plans of a major retails share offer of the 9% of Lloyds Bank…
By patrickbrusnahanBanks are still trying to crack the social media code. As the market continues its steady rise in popularity…
By patrickbrusnahanTargeted marketing is the name of the game nowadays. While an institution could pay for advert space on television,…
By patrickbrusnahanFinancial institutions are constantly under pressure to deliver profits. While long-term strategies could be developed, an easy solution is…
By patrickbrusnahanSecurity often requires adding an action to a persons life. Whether that means remembering a new PIN number or…
By patrickbrusnahanSecurity is on the mind of everyone involved in finance, from relationship manager to consumer. Steps are constantly being…
By patrickbrusnahanWhile a cashless society is often brought up in thinkpieces and discussions worldwide, there is only one region taking…
By patrickbrusnahanA bank without branches would be considered unusual twenty years ago. Now, with increasing pressures on margins and developments…
By patrickbrusnahanEvery week, it seems that there is a new entrant to the banking sector claiming to be disruptive. However,…
By patrickbrusnahanAfter months of speculation, MasterCard has entered into a £700m ($920m) agreement to acquire VocaLink. VocaLinks investors could also…
By patrickbrusnahanThe Germany-based start-up bank Number26 has received a full banking license from the Federal Financial Supervisory Authority and the…
By patrickbrusnahanPost-referendum, a fun game to play is to try and find a British company whose shares have not dropped.…
By patrickbrusnahanTemenos, a global banking software vendor, brought together multiple players in the industry to Barcelona for its Temenos Community…
By patrickbrusnahanThere is a common cycle in financial security. A criminal will adapt to security protocols and regulation, the regulator…
By patrickbrusnahanA number of players in the financial industry attended TCF to impress people with their technology. One that grabbed…
By patrickbrusnahanWhile financial and political analysts continue to wrack their brains on what could happen to the UKs big banks…
By patrickbrusnahanPost-referendum, everyone is attempting to predict who will lead negotiations with the EU. One of the frontrunners is Conservative…
By patrickbrusnahanFollowing the UKs decision to leave the European Union (EU) due to the countrys latest referendum, predictions for the…
By patrickbrusnahanTrading in both RBS and Barclays shares were suspended following major slumps on the London Stock Exchange.
By patrickbrusnahanAfter a shock result in the referendum, the UK has voted to leave the European Union (EU) with around…
By patrickbrusnahanOver 2,000 branches have been shuttered in the United Kingdom over the last decade with more to come. However,…
By patrickbrusnahanAs financial institutions clamour for ever more innovative technology, some are neglecting the old school classics. One such example…
By patrickbrusnahanFollowing the Arab Spring and the fall of authoritarian president Zine el-Abidine Ben Ali, the country is mid-recovery. The…
By patrickbrusnahanThe retail banking sector is making its way towards a tipping point as, according to Bill Sullivan of Capgemini,…
By patrickbrusnahanIn its annual London conference, held at the glamorous Waldorf Hilton hotel in London, Retail Banker International held host…
By patrickbrusnahanIn the year to April, 44,244 complaints were received over packaged accounts, over double the number of complaints received…
By patrickbrusnahanThe world's data doubles every two years, according to Temenos CEO David Arnott. The question is: how can financial…
By patrickbrusnahanCompanies spend millions on advertising and banks are no exception. From attracting new customers to maintaining a brand presence,…
By patrickbrusnahanLong gone are the days when a branch was needed to speak to your bank. Now, there are a…
By patrickbrusnahanAccording to Retail Banker International's (RBI) research, Visa is the most 'Liked' financial institution on Facebook for the third…
By patrickbrusnahanIn the first Digital Banking Club debate of 2016, a panel of banking experts assembled to discuss what the…
By patrickbrusnahanApple Pay, currently available for in-store and in-app payments, will soon be on mobile websites as well.
By patrickbrusnahanOften thought as merely a way to reduce costs, the digital realm is now being considered as able to…
By patrickbrusnahanPoland is a market, similar to Turkey and Scandinavia, which many look towards to see what is the next…
By patrickbrusnahanNationwide, the worlds largest building society, has agreed a six-year contract with BT for the telecommunications company to continue…
By patrickbrusnahanEqual opportunity affects many industries, banking not being an exception. However, there are signs of improvement and the banking…
By patrickbrusnahanThe first Smart Red pilot branch, created by allen international with Santander, has been launched in Madrid. With branches…
By patrickbrusnahanFormerly part of Lloyds Banking Group, TSB Bank was thrown from the Big Four into challenger bank status following…
By patrickbrusnahanPatrick Brusnahan investigates the current credit scoring scene. Is the sector developing as quickly as the rest of financial…
By patrickbrusnahanOnce again, financial service brands reported an above average increase in brand value, according to the Interbrand Top 100…
By patrickbrusnahanIntelligent Environments has signed a partnership with Bank of Ireland to power the mobile banking apps for the UK…
By patrickbrusnahanAgiliti from Fiserv, the technology platform for challenger banks, has signed its first client, Manchester-based Think Money
By patrickbrusnahanVocaLink, the UK-based international payment systems provider, has signed a letter of intent with The Clearing House (TCH), the…
By patrickbrusnahanIn the Digital Banking Clubs latest debate, experts coming from established banks, start-ups and technology vendors debated the issue…
By patrickbrusnahanWith the myriad of fintech and start-up companies entering the financial field, it becomes harder for people to predict…
By patrickbrusnahanThirteen top-tier banks, including HSBC, and Mitsubishi UFJ, have joined a consortium to figure out a framework for using…
By patrickbrusnahanYorkshire Building Society (YBS) has become the first major building society in the UK to introduce video conferencing with…
By patrickbrusnahanWhile a common thread in retail banking is either the stripping down of bank branches, or a shuttering of…
By patrickbrusnahanAhead of UK-based challengers, Germany-based Fidor Bank has launched in the UK offering a current account and savings bonds.
By patrickbrusnahanBritish startup Mondo Bank has called for participants in its debut hackathon, centred on an early iteration of its…
By patrickbrusnahanConsumer credit is shaky ground. While some consider it useful, others believe it to be a way of bringing…
By patrickbrusnahanIsraels digital and online market is booming and the financial sector is taking note. Despite a slow start for…
By patrickbrusnahanNew research from business insights company Equifax has revealed that 75% of consumers are unlikely to allow financial institutions…
By patrickbrusnahanBanking first moved from a branch to your computer. Then it moved from your computer to your pocket. Now,…
By patrickbrusnahanA report from Assurant Solutions and YouGov, PBAs and Young Adults 2015, asked over 500 UK consumers on packaged…
By patrickbrusnahanThe number of mobile banking users across the world is predicted to double to nearly two billion users, over…
By patrickbrusnahanThere is no devilishly craftier person than the fraudster. According to a report from FICO, despite greater efforts combating…
By patrickbrusnahanAs each month passes by, concern for the survival of the traditional brick-and-mortar bank branch increases. While statistics can…
By patrickbrusnahanIntelligent Environment, a provider of digital financial services software, and Atom, the UKs first digital-only bank, have partnered to…
By patrickbrusnahanAs new start up Mondo advances towards launch, there are a lot of factors to consider. One of the…
By patrickbrusnahanForrester, the independent market research company, has revealed its 2015 Global Mobile Banking Functionality Benchmark with CaixaBank at the…
By patrickbrusnahanYou wait years for one new bank to launch and then a whole bunch tries it at once. However,…
By patrickbrusnahanThe digital conundrum has been circling the financial industry for years now. Chaired by the editor of RBI, Douglas…
By patrickbrusnahanRetail Banking: London 2015, sponsored by Fiserv, held host to some of the boldest minds in retail banking today.…
By patrickbrusnahanAfter months of speculation, it was finally announced that Apple Pay would be launched in the United Kingdom in…
By patrickbrusnahanAccording to new research from Visa Europe, one in four Britons is expected to use their mobile devices for…
By patrickbrusnahanDenmark-based Danske Banks MobilePay app has joined forces with PowaTags to implement its buy anywhere capabilities.
By patrickbrusnahanAt the 30th annual RBI Awards dinner, Royal Bank of Canada retained the Best Global Retail Bank award for…
By patrickbrusnahanThe RBI Awards, once again sponsored by Fiserv, is now in its 30th year and remains a benchmark for…
By patrickbrusnahanCapgemini and Efmas twelfth annual World Retail Banking Report (WRBR) reported that, for the second year in a row,…
By patrickbrusnahanWith Apple attracting attention towards the mobile wallets and payments, many mobile solution providers are looking for ways to…
By patrickbrusnahanOn the cusp of the next UK general election, a multitude of issues are being highlighted. One issue currently…
By patrickbrusnahanIt is said that one cannot buy loyalty, but that hasnt stopped industries, including the financial sector, from trying.…
By patrickbrusnahanGemaltos study into the mobile banking behaviour of young individuals (aged 16 to 24) shows the huge impact that…
By patrickbrusnahanAs mobile phone penetration grows in the developing world, so does the opportunity for mobile money vendors. With mobile…
By patrickbrusnahanWhile the banking industry continually focuses on delivering a more accessible user experience, there are still sections of society…
By patrickbrusnahanThe Digital Banking Clubs latest debate focused on the topic of progressive security. Clayton Locke said that financial institutions…
By patrickbrusnahanP2P lending company Landbay has begun implementing Netverify, a product created by credentials management company Jumio.
By patrickbrusnahanipagoo, launched by the Orwell Group, claims to the be the first pan-European bank account, allowing customers to have…
By patrickbrusnahanWhen discussing trade unions, images of miners and train drivers come to mind. Finance is not anybody's first thought,…
By patrickbrusnahanRetail banking is a balancing act. Keeping costs down has to juxtapose with keeping standards high and services convenient.…
By patrickbrusnahanThe Royal Bank of Canada (RBC) has added Host Card Emulation (HCE) to its RBC Mobile app.
By patrickbrusnahanAt The Digital Banking Club's latest debate, the eighth in the DBC series of debates, Stewart Bromley disclosed that…
By patrickbrusnahanAs another year passes, financial institutions are still increasing their efforts in tackling social media. As the market gains…
By patrickbrusnahanAs another year passes, financial institutions are still increasing their efforts in tackling social media. As the market gains…
By patrickbrusnahanNordic payments provider Nets has acquired a majority shareholding in Finland-based e-commerce payment service provider Paytrail.
By patrickbrusnahanAs technology continues to improve and engagement increasingly becomes a buzzword in the payments industry, social payments are becoming…
By patrickbrusnahanThe days of the faceless banking monolith are coming to an end. Financial institutions are attempting to regain the…
By patrickbrusnahanIndia is going through a period of economic growth. This has seen an increase in the mass affluent segment…
By patrickbrusnahanING is preparing to lose nearly 2,000 staff members after spending 200m ($248m) on its 'omni-channel' digital banking system…
By patrickbrusnahanIn the 2014 Interbrand Top 100, financial institutions outperformed other industry verticals in terms of rising brand values. Patrick…
By patrickbrusnahanAs social medias popularity keeps rising with no end in sight, financial institutions have been working round the clock…
By patrickbrusnahanLloyds Banking Group is getting ready to 9,000 jobs, approximately 10% of its workforce, over the next three years.
By patrickbrusnahanCorporates have long since realised big business isn't the best environment for creativity. This goes double for banking. The…
By patrickbrusnahanAfter numerous failed attempts and mild steps, Walmart takes its biggest leap yet in breaking into finance. In collaboration…
By patrickbrusnahanTwitter has joined Apple and Facebook in the tech giant race to gain a foothold in financial services.
By patrickbrusnahanLloyds Banking Group is getting ready to cut thousands of jobs and close more branches as part of its…
By patrickbrusnahanA survey collating the opinions of 198 senior bankers found a trend in technology and innovation being utilised to…
By patrickbrusnahanUK-based Collinson Group has increased its loyalty capability through the acquisition of Welcome Real-time, in a move that tightens…
By patrickbrusnahanUK-based mobile money company Monitise has established a strategic partnership with global bank Santander to develop and deploy a…
By patrickbrusnahanBrazilian banks have it all to play for in the digital banking world. With changing customer mindsets, strategy must…
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