All articles by Robert Prendergast
Robert Prendergast
Signal: HSBC to close Welsh phone line service
From 15th January 2024 HSBC will no longer provide a Welsh language phone line service, which has resulted in a mixed response from customers
Charlie launches FraudShield for Americans aged 62+
FraudShield has a number of features to protect elderly customers, including allowing their card to only be used at selected merchants
Bud launches AI-powered data analytics and marketing automation suite
Bud’s new product, Drive, has four fundamental elements that will help companies deliver strong customer service actions and experiences
Infosys and Amazon Web Services form three-year collaboration
Infosys and AWS will deliver industry-specific solutions to financial organisations, including NatWest
Bank of Philippine Islands partners with Personetics
The partnership brings a new SaaS solution which applies AI and advanced data analytics to deliver personalised insights and advice
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DataVisor to provide digital banking fraud solutions for Nymbus
Nymbus will harness the power of DataVisor’s next-generation fraud and risk platform to provide its customers with enhanced fraud protection
The key influences for women purchasing financial products
71% of women consider lack of knowledge as the overwhelming primary barrier holding them back when using financial products
NatWest and IBM collaborate on generative AI initiative
The partnership between IBM and NatWest will look to enhance virtual assistant Cora and provide customers with a range of services
JS Bank to use Optasia’s platform
Pakistan-based commercial bank JS Bank is to use Optasia’s AI-led platform to power its Micro Lending solution, under the name of ‘Zindigi’
National Bank of Georgia partners with Ripple
Following a successful selection process, Ripple will be the technology provider for The National Bank of Georgia’s Digital Lari pilot project.