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Banks pull advertising after unwilling extremism links

  • Author: Patrick Brusnahan
  • Published: 20 Mar 2017

Following accusations that YouTube is associated with extremist material, HSBC, as well as RBS and Lloyds, have pulled their online advertising from Google platforms. read more

Atom Bank app: a flawed effort

  • Published: 6 Mar 2017

Atom Bank, in an effort to differentiate itself from its more traditional UK rivals, has chosen a highly visual interface for its newly launched Android app. However, this has been achieved at the expense of usability and ease of navigation.. read more

No end in sight for start-up funding, for now

  • Author: Patrick Brusnahan
  • Published: 23 Feb 2017

UK-based start-up bank Monzo has received a further £22m ($27.4m) funding from investors. It isn’t the only new UK bank to receive generous amounts of funding in recent years.. read more

W&G: the never ending UK banking embarrassment

  • Author: Douglas Blakey
  • Published: 23 Feb 2017

So I got it wrong - no excuses. In a piece for The New Statesman website in June 2013 – I dared to advise the doyen of City headhunters, Anna Mann, co-founder of blue-chip consultancy MWM, to go for Ross McEwan as the new CEO of Royal Bank of Scotland.. read more

Do you believe in the cybersecurity of your bank?

  • Author: Douglas Blakey
  • Published: 10 Feb 2017

And do banks believe in their own cybersecurity?. read more

Finovate Europe 2017: Three ways fintech could replace you

  • Author: Patrick Brusnahan
  • Published: 8 Feb 2017

With advancements in fintech becoming ever more frequent, people worry that banking could lose the human touch. Bankers should not be the only ones worried as many of the offerings on show at Finovate Europe this year could replace anyone of us. Here are a few examples.. read more

Will banking customers chat with chatbots?

  • Author: Patrick Brusnahan
  • Published: 8 Feb 2017

Banks are constantly attempting to bring the human touch into the digital realm through services such as video banking and online messaging. These involve a human on the other side, but with developments in artificial intelligence, this may no longer be required. The result is chatbots. read more

Santander’s performance signals good things for European banks

  • Author: Douglas Blakey
  • Published: 1 Feb 2017

A modest two hearty cheers for Santander’s full year results.. read more

Sad but inevitable closure of the Airdrie

  • Author: Douglas Blakey
  • Published: 20 Jan 2017

Let me take you to Bellshill. Yes, Bellshill. For the uninitiated, it is a rather splendid, proud, down to earth (all right-it can be pretty rough) town 10 miles to the east of Glasgow and 37 miles to the west of Edinburgh.. read more

Will Corbyn’s proposed wage cap affect bankers?

  • Author: Patrick Brusnahan
  • Published: 11 Jan 2017

Leader of the Labour Party, and of The Opposition, Jeremy Corbyn has set out plans to curb boardroom pay. read more

Idea Bank leads the shift towards tailored pricing

  • Published: 11 Jan 2017

Idea Bank’s decision to offer car loans where the repayments vary in line with monthly mileage will lead to increased market share for the Polish provider. Flexible pricing will prove especially attractive for those with irregular driving patterns.. read more

Starling’s flying PR coup

  • Author: Douglas Blakey
  • Published: 11 Jan 2017

Well done to UK digital start-up Starling Bank for capturing some prize PR just prior to the Christmas break with news that it was investigating the possibility of delivering customers’ debit cards via drones.. read more

What will 2017 bring to banking?

  • Published: 22 Dec 2016

Experts from the retail banking and financial services industry review the primary talking points of 2016, but as thoughts turn to 2017, what will be the industry’s key growth drivers of tomorrow and beyond? Will the challenger banks take more of a market share? Will innovations continue to surprise us?. read more

What a year that was- here’s to 2017

  • Author: Douglas Blakey
  • Published: 13 Dec 2016

Making forecasts for the New Year is fraught with danger: 12 months ago for example one would not have predicted Brexit or the election of President Trump.. read more

2017: £4bn fines, on-boarding challenges and fintech regulation

  • Published: 12 Dec 2016

Mitek’s Head of EMEA, Joe Bloemendaal makes three predictions for 2017 around the various challenges to be faced by the retail banking sector. read more

Leveraging the customer experience from the 20th century

  • Published: 12 Dec 2016

What should retail banks be doing to improve the in-branch customer experience? Is digital the standalone platform of the future or can it be successfully integrated into the retail branch experience? Richard Broadbent general manager of banking at Wincor Nixdorf UK writes on the developments in the industry. read more

Cash’s loss is digital’s gain in India

  • Author: Patrick Brusnahan
  • Published: 12 Dec 2016

The cancellation of INR500 ($7.50) and INR1,000 has highlighted India’s lack of digital financial options.. read more

Italy: urgent need for banking consolidation

  • Author: Douglas Blakey
  • Published: 9 Dec 2016

Well the market has responded fairly calmly to the Italian referendum result: in the end, for once this year in a major poll, the pollsters got one right and the government duly lost.. read more

No one likes an empty promise

  • Author: Anna Milne
  • Published: 9 Dec 2016

Given that Atom Bank’s app was underwhelming to say the least at launch, what to expect from the latest announcement that they are to start offering in-app mortgages. It’s the latest trend among banks, both traditional and challenger, with Santander and Nationwide having already proffered such services and Atom now following suit.. read more

Without insight into your digital sales process, your marketing budget is going to waste

  • Published: 5 Dec 2016

The past few years have seen retail banks start to successfully integrate digital into a continuous omni-channel experience for customers across marketing, selling, and delivery of their products. With the internet continuing to make inroads into almost every aspect of our daily lives, the need for this integration – and the opportunity it presents – is obvious. Don Bergal of Avoka writes. read more


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