Wipro, the technology services and consulting company selected by Close Brothers last July as a strategic IT services partner, will further help drive technology delivery and transformation for the bank.
Wipro will support the transformation of Close Brothers’ IT operations and modernisation of its technology ecosystem. The aim is to create a more digitally enabled, modern and agile IT environment that is secure, resilient, and sustainable.
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The project is part of Close Brothers’ Technology Transformation Programme initiated in 2023. It supports Close Brothers in the delivery of its strategy, focused on providing exceptional customer and employee experiences that support the firm’s relationship-based model.
Under the multi-year agreement, the Wipro team will set up a flexible target operating model. It is one that balances autonomy and efficiency, introduces service measures such as improved productivity, and better customer experience, while aligning with business & IT goals.
Wipro will provide integrated IT services across several business functions. These include service desk, end-user computing, application development and maintenance, cloud operations, and IT infrastructure management to improve synergies within Close Brothers’ IT landscape for better business agility.
Simon Jacobs, Group Chief Operating Officer, Close Brothers, said, “Wipro’s extensive transformation knowledge and experience is invaluable as we work to streamline our processes and IT ecosystems. With their support, we will become a more agile, and a more efficient partner to our customers.”
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By GlobalDataYogesh Sholapurkar, Bank Chief Information Officer, Close Brothers, added: “We are extremely pleased to partner with Wipro. Their track record with other financial firms, the ability to scale, access to skills that we need for transforming our technology estate, and cultural alignment with Close Brothers, were the key factors in choosing them as a strategic technology partner.”
