Abu Dhabi based Union National Bank (UNB) has
implemented an in-house accreditation programme for its retail
banking staff with the aim of improving professional competence and
raise customer service levels.
UNB carried out an in-house customised
training, testing and evaluation session for the staff working in
the retail branches in different customer facing roles such as
branch managers, customer service managers, representatives and
branch operations personnel.
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The accreditation programme is in line with
UNB’s strategy that encourages learning and development of its
staff, and providing a professional certification is an integral
part of it.
UNB’s CEO Mohammad Nasr Abdeen said, “The
accreditation programme is a way of ensuring quality staff who are
not only committed but are also equipped with the right level of
knowledge and skills to deliver high quality customer service,
resulting in sustained business growth.”
UNB has a branch network of 54 outlets and 159
ATMs. In the six months to 30 June, UNB posted a net profit of
AED878.7m ($239.3m) up 22% from the same period last year.
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