Trinidad and Tobago’s First Citizens Bank has
implemented a Default Manager solution, by banking and payments
technology vendor FIS, across its entire retail branch network with
the aim of enhancing the bank’s collections processes and

First Citizens Bank – the largest unit of
First Citizens Group – plans to integrate the Default Manager tool
with its existing FIS Profile core banking system, with the aim of
automating all facets of the lender’s collections processes
including mortgage, credit cards and automotive.

The use of Default Manager, reportedly,
eliminates manual intervention, and improves the bank’s existing
default workflows, while also providing collectors and management
with real-time performance metrics to monitor performance.

Warren Sookdar, First Citizens Bank chief
information officer, said the Default Manager has resulted in
reduction of errors and increase in efficiency levels.

“We have been able to streamline work flows
and present collectors with the correct information to help them
work with our customers more effectively and efficiently.”

Integrating Default Manger with First Citizens
Bank’s core banking system has also given the lender a “holistic
view” of its customers and “improved” the way the bank manages
its debt, added Sookdar.

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First Citizens Bank has the largest ATM and
point-of-sale networks in Trinidad and Tobago.