Citibank Korea has launched new ATMs for wheelchair users that will first be installed and operated in three Citi branches across Seoul.
The new ATMs are in line with Korea’s CD/ATM Standards for Persons with Disabilities.
According to Citi Korea, the first three ATMs will serve as part of a pilot test “to see what further improvements can be made”.
“The installment of these ATMs will gradually be extended to more branches so that all Citibank ATM users will have no difficulty using the bank’s services.”
The new service has been supplied by Seoul-headquartered financial solution provider Chungho ComNet. The wheelchair ATMs aim to enable customers to easily access the machine from both the front and the side.
Citi Korea deployed voice-guided services and screen-expansion services for visually challenged customers throughout its ATM-network in 2010.