Black Hills Federal Credit Union has seen a surge of 1,600 in online users after overhauling its digital operations with help from Fiserv.

The South-Dakota based credit union has updated its website and online and mobile banking services using Corillian Online and Mobiliti from Fiserv. It also added person-to-person and bill payment through solutions by Fiserv.

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John Madsen, vice president of IT at Black Hills, said: "Credit unions are known for service, and for providing a personal touch.Our previous online and mobile banking service was ‘one-size-fits all,’ and it didn’t reflect the personalised service we provide in our other channels.

"With Corillian Online and Mobiliti from Fiserv we have been able to turn the digital banking experience into a customized one and set ourselves apart with new member service offerings."

Since the changes were made members of the credit union can access financial information, transfer funds and pay bills via SMS, mobile browser or smartphone apps.

The credit union also plans to add Mobile Source Capture from Fiserv, allowing customers to deposit cheques simply by taking a picture of them on their smartphone. The digital channel has also been modified so that users will receive promotions and marketing campaigns customised for their banking needs.

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Erich Litch, president of digital channels at Fiserv, said: "Black Hills Federal Credit Union has made major strides in offering its members the most innovative and intuitive digital banking solutions.

"Investment to support a cohesive, comprehensive experience across digital channels enables Black Hills to better engage members and deliver the services they need to efficiently manage their financial lives."

 

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