BBVA Compass, the US subsidiary of Spain’s second-largest bank by assets, has selected technology solutions provider Keynote’s DeviceAnywhere platform to test its mobile apps.
According to Keynote, the DeviceAnywhere platform is a cloud-based solution for testing and monitoring the functionality, usability, performance and availability of mobile applications and websites.
Go deeper with GlobalData
Keynote said the DeviceAnywhere platform enables companies to access a range of mobile devices to see how content looks and acts from any location.
Chris Causey, mobile channel manager at BBVA Compass, said mobile apps were becoming an increasingly critical service and BBVA wanted to make sure they worked flawlessly before becoming available to customers.
He added: "Using DeviceAnywhere, our customer satisfaction scores have improved steadily because we understand what our customers see and can quickly diagnose problems.
"In addition, we’re getting significantly higher ratings for applications that we make available through app stores."
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataThomas Gronbach, director of marketing for Europe at Keynote, said: "BBVA Compass’s use of DeviceAnywhere for its development and customer support operations is a perfect example of how organisations can use this solution to improve customers’ satisfaction with their mobile solutions."
Related articles:
BBVA Compass launches NBA-branded online account
BVA to fund fintech start-ups in the US
BBVA to use Foursquare for feedback
