Banks in the UK are slashing thousands of jobs as they attempt to restructure in order to cut internal costs. Stephen Little spoke to Dominic Hook, the national officer for the finance and legal sector at the union Unite, about the impact of job cuts on bank staff
Banks are increasingly looking to innovate online to help drive customer engagement as they seek ways to gain a competitive edge over their rivals. Stephen Little looks at how banks are using gamifi cation in their websites to generate engagement with their products, increase retention and build customer loyalty
It’s not just in the UK that people are keen to make account switching easier according to a report by BT. Stephen Little and Billy Bambrough take a look at BT’s report on consumer attitudes to customer services and technology
Piraeus Bank, Greece’s second-largest bank by assets, has signed an agreement to acquire all of the Greek deposits, loans and branches of Bank of Cyprus, Cyprus Popular Bank (CPB) and Hellenic Bank, including their Greek subsidiaries, for a total cash consideration of 524m ($669m).
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The number of New Zealand bank customers switching accounts nearly doubled in 2012 due to increased advertising by banks in response to ANZ’s dissolution of the National Bank brand, according to research by Australian-based research company Roy Morgan.