Ascend Federal Credit Union, a Tennessee-based credit union with $2.5bn in assets, has tapped Symitar- a division of Jack Henry & Associates – to drive innovation.

Ascend will utilise the Episys platform of Symitar.

Ascend senior vice president and chief information officer Mark Blazek said: “Our members are not concerned with the root causes of downtime; however, they are keenly aware of the fact that they cannot access their accounts or conduct financial transactions.

“This situation disrupts the positive reputation that Ascend has developed with its members.

“Symitar has demonstrated the capabilities to support our availability requirements and boasts a sophisticated continuity and disaster recovery infrastructure that will help ensure Ascend’s reputation remains strong.”

At present, Ascend operates an in-house core platform.

Through Episys, Ascend can run the system on cloud that is said to enhance its security.

The selection of Episys was also said to be triggered by the depth of functionality within the proprietary system and integrations with third parties.

Symitar president and Jack Henry vice president Ted Bilke said: “We want our credit unions to understand that our partnership is deeper than technology.

“When we can work alongside them to understand their goals to be better – to be more – for their members, that’s when really special things happen.”

Last month, Red Canoe Credit Union and Endurance Federal Credit Union selected the Episys platform.