The 2020 RBI Global Awards, now in its 35th year, recognises the best of the best in global retail banking. Winners are set to be announced at the Waldorf Hilton in London on 21 April 2020.
And the deadline for entries is fast approaching-so it is time to submit entries for the categories detailed below.
These prestigious awards are well regarded in the industry as a mark of quality and represent immense achievement and success.
Awards are for outstanding and high achieving retail banks, as well as the individual award for Retail Banker of the Year.
Nominations are now open for all award categories (see below) and will stay open until the deadline of 17.00 on 6th March 2020.
2019 Awards: a good night for ING, Starling, RBC, Tinkoff
At the 34th annual RBI Global Awards in April 2019 the accolade of Best Global Retail Bank 2019 was awarded to ING.
The judges noted ING’s success in growing primary relationships.
Specifically, ING is growing primary customers at the rate of one million per year.
Back in 2014, ING had 8.4 million primary customers.
This is defined as active payment customers with recurring income and at least one extra active product category.
That number grew to 10.4 million in 2016.
Today it is 12.5 million and RBI’s Best Global Retail Bank 2019 targets 16.5 million by 2022.
By the end of 2018, 26% and rising of ING customers are interacting with the bank solely by mobile.
And some 90% of all ING customers engage with the bank via one of its digital channels.
At the same time, this is translating into digital sales most impressively.
Annual non-deposit sales per 1,000 active customers have risen six-fold by the mobile channel between 2016 and 2018.
ING’s app is now in the top 10 app by penetration among mobile users in its home market of The Netherlands. ING m-banking customers in Holland hit 4.3 million in 2018 up by a quarter from 3.4 million the previous year.
RBI Retail Banker of the Year 2019 was won by Oliver Hughes, CEO of Russia’s Tinkoff Bank.
The CEO set ambitious targets – and smashed them. In the decade since its formation, it has gained a 12% market share for credit cards, ranking second in Russia and is enjoying phenomenal growth in respect of current accounts growth. And unlike the vast majority of digital banks, it is already reporting healthy profits.
Other notable 2019 awards winners included PKO Bank Polski (best mobile banking strategy), Starling Bank (best open banking strategy), Royal Bank of Canada (best loyalty/rewards strategy and N American retail bank of the year) and Raiffeisen for best IT transformation.
To find out more about the 2020 RBI Global Awards and access the link to the entry forms please visit: https://www.retailbankerinternational.com/events/retail-banking-conference-awards-2020/#awards
2020 RBI Global Awards categories
- African Retail Bank of the Year
- North American Retail Bank of the year
- European Retail Bank of the year
- Middle East Retail Bank of the year
- Latin America Retail Bank of the year
- Asia Pacific Retail Bank of the Year
- Best Branch Strategy
- Best Use of Data Analytics
- Security Innovation of the Year
- Best Bank/Fintech Partnership
- Best Mobile Banking Strategy
- Best Open Banking Strategy
- Best IT Transformation and Innovation
- Diversity & Inclusion Award
- Best Self Service Strategy
- Best Use of Digital Marketing and Social Media
- Product Innovation of the Year
- Best Loyalty/Rewards Strategy
- Excellence in Customer Centricity
- Bank Launch of the year
Editor’s special awards
- Retail Banker of the Year
- Global Retail Bank of the Year