The 35th Retail Banking International Conference and Awards will delve into the key topics for the future of the banking landscape within the UK. The retail banking sector is at a critical point with regulations opening up the field and increasing competition.
Looking at where the innovation will stem from across the industry, through new partnerships, payment solutions or digital tools we will address the challenges within the future of retail banking. The content covered will ensure you can create robust strategies to tackle the full spectrum of associated challenges.
Some key agenda highlights from 2020:
Minding the Customer Gap: Building Bridges for Better Banking
Deepening customer relationships through innovative digital payment solutions by creating platforms that are safer, quicker and easier to use for customers
Taking advantage of the PSD2 Directive to boost competition through the creation of a variety of digital and physical products in the banking, card and payment space
Catering for a wide audience appropriately in a world pulling towards digital without neglecting the traditional branch network to better serve society and their banking needs
Pioneering the Payit innovation to create a secure, efficient and reliable payment experience from consumer to merchant
Leveraging consumer lifestyle behaviours by creating symbiotic relationships with mainstream retailers to optimise the modern-day banking experience through digital payment solutions and AI
Staying up to speed in innovation to spearhead change and gain competitive advantage over challengers and new-age fintech
Reaping the Rewards from Open Banking to grow as a modern day FI
Recognising the benefits of Open Banking innovation to deliver new tools and services that can improve lifestyle and wealth management
Continuing the pursuit of Open Banking opportunities to develop a robust monetisation strategy to deliver exciting disruption in traditional methods of banking and payments
Transforming the financial services road through Open Banking to make way for accessible and beneficial banking routes
The Innovation Race: Creating Great Customer Experience, Fast
Rethinking customer experience from both physical and technological standpoints in light of the rapid pace of innovation
Understanding the implications of segmentation and how different groups bank to develop different banking features for new experiences
Considering new entrants into the market to understand the drivers behind the changing face of banking
Taking elements from the UK Fintech playbook to go cross border, fast
Pinpointing recent methods of innovation employed by banks to identify areas for growth
Ensuring the entire customer demographic is led on a transparent and supportive journey to implement successful innovation
The 35th Retail Banking International Conference will assist both traditional banks and challenger banks to define how the banking landscape will evolve and what they must do to survive in an ever competitive marketplace
Please see suggested job titles here:
Chief Innovation Officer/Chief Digital Officer/Chief Marketing Officer/Chief Data Officer/Chief Operating Officer/Chief Technology Officer
Head of Retail Banking
Head of Fintech
Head of Customer Engagement/Experience/Acquisition/Retention
Head of Technology/Innovation/Transformation/Distribution
Head of Digital Marketing/Marketing/Data
To reserve your place book now! Click here to register
Douglas Blakey, Group Editor Consumer Finance at Timetric Financial Services
Reporter, dep editor and then editor of Retail Banker International at Timetric Financial Services since 2005. Chairman of The Digital Banking Club www.thedigitalbankingclub.com since Jan 2013 Contributor to The New Statesman since March 2012 http://www.newstatesman.com/writers/38379
Twitter @retailbanker and @douglasblakey Previously editor of Bank Marketing International.
Jennifer Tippin, Group People and Productivity Director, Lloyds Banking Group
Jen was appointed the Group People and Productivity Director for Lloyds Banking Group in July 2017. She is responsible for leading the people function, managing sourcing and supply chain management, property and divestment and development in addition to managing the Group’s cost base. She is a member of the Group Executive Committee. Prior to her current role, Jen held the roles of Group Organisation Design and Cost Management Director, Group Customer Services Director and Managing Director, Retail Business Banking. Graduating from Oxford University, Jen has enjoyed a career spanning multiple industries, including banking, engineering and the airline sector. Jen is a non-executive director on the board of Lloyds Bank Corporate Markets and the Kent Community NHS Foundation Trust.
Pamela Hilborn, SVP Global Head of the Design, Scotiabank
Pamela is the SVP, Global Head of Design and the leader of the Design Community of Practice at Scotia. She is charged with implementing proven practices in design strategy and service design, product design, visual design and usability to create transformative digital financial experiences for Scotiabank customers. Pamela brings over 20 years of experience in the design of digital consumer experiences (including both hardware and software products), and at times in her career has been a content writer, creative director, information architect, product designer and design leader – these experiences, along with her profound interest in human behaviour and culture have allowed her to create user-friendly and engaging technology experiences enjoyed by millions of people in over 190 countries.
Eduardo Martinez Barrios, Open Banking Product Head, Santander UK
Eduardo Martinez Barrios is the Product Head of Open Banking at Santander, where he has also served as the group’s Global Head of Application Portfolio Management and Data Quality/Management, and lead several digital programmes through multiple geographies.
He has over fifteen years of experience working for large and complex enterprises including Santander, ABB, ExxonMobil and IBM. His international career includes positions in the Americas, Europe and Asia.
His career has focussed on digital transformation, process management and implementation, data analytics and change management. Eduardo is now responsible for leading the entire efforts of Open Banking by Santander, one of the first banks to open up their APIs as part of the UK’s regulatory programme to promote competition within the financial services industry, to bring open banking to the marketplace.
Becky Pinkard, CISO, Aldermore
Becky Pinkard, CISO, Aldermore Bank, is a renowned practitioner and commentator on the information security sector who has been working in information technology and security since 1996.
A security transformation expert, Becky has built and managed global information security teams, designed risk and compliance strategies, led security audits and assessments, and developed security awareness training in small and large environments. She began her current role with Aldermore in May 2019.
She was a SANS Certified Instructor for over a decade and served as a GIAC Certified Intrusion Analyst advisory board member and on the Strategic Advisory Council for the Center of Internet Security. She co-authored “Nmap in the Enterprise” and “Intrusion Prevention and Active Response, Deploying Network and Host IPS”. Becky has shared her expertise in numerous publications, both written and in live interviews all over the world, including: The Wall Street Journal, Forbes, ChannelPost, The Telegraph, The New York Times, BBC Nsews, Channel 4 News, and more.
Matthew Cottam, Area Director – Greater London, TSB
Matt was recently appointed to lead TSB in Greater London through the next three years of transformation, launching the new strategy and reshaping the business to be a leading challenger bank once again. The new area demonstrates a different approach to Greater London with all 53 branches inside the M25 being included as one area for the first time. Matt has been with TSB since 2016 and held previous leadership roles over the last 10 years with RBS and The Co-operative Banking in Retail, Private and Business Banking.
Anand Kumar, Executive Director and Deputy Chief Executive UK, Union Bank of India
Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking. At present he is working as Executive Director& Deputy Chief Executive and on the Board of Union Bank of India (UK) Ltd. He is Fellow of Chartered Institute for Securities & Investment UK and was also socially responsible by being member of Microfinance Club UK (served as Director Microfinance Club UK board for two years). Apart from his association with NSPCC, Save the Children, he is associated with Kusum Foundation in Bihar, India. The Foundation has been providing vocational education to the rural children for last eleven years.
George Amanatiadis, Head of Enterprise Sales and Customer Success
George works as the Head of Enterprise Sales for Scrive, having been with the company for the last 4 years. 3 of these have been spent working primarily with digitalisation and change management projects within the banking and finance industry. George’s current focus is in designing a scalable solution that can provide an excellent customer experience for the Bank’s customers while keeping in mind the low-risk tolerance of the industry.
Ravi Bhalla, Group Digital & Transformation, Lloyds Banking Group
Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.
Adam Rowse, Head of Branch Based Banking, Barclays
Adam is currently the Head of Branch Based Banking, leading a team of c.12,000 colleagues supporting over 24m Barclays UK customers across our branch estate. During his time in the role he has developed a new coverage model across the UK branches to develop a seamlessly connected customer ecosystem across all of the customer facing teams
Before taking this position in 2018, Adam was Head of Business Banking Coverage across the UK made up of 4,500+ colleagues, that serve the 1 million customers and clients that encompass start-up Businesses through to SME’s. In that role Adam expanded relationship banking and re-developed the way we work with our Business and Premier customers to ensure that we are meeting their needs effectively.
Adam joined Barclays in 2007, prior to that he worked at National Australia Bank, leading distribution teams and strategy development.
Kunal Malani, Chief Growth Officer, Tandem
Kunal Malani as chief growth officer at Tandem, brings a wealth of experience from positions held at HSBC, Barclays and Capital One. Spearheading Tandem’s international expansion into Hong Kong and other potential new markets in 2020, in addition to driving Tandem’s domestic growth agenda here in the UK. Malani is a well-recognised executive in the banking sector having gained experience in multiple verticals of the financial service industry ranging from Payments, Digital & Retail Lending space over the course of his multi-decade long career serving under several industry leading multinational banking giant across U.K., U.S., India and Middle East market regions.
Marion King, Director of Payments, NatWest
Marion has extensive experience across the financial services industry. As Director of Payments for NatWest Marion is responsible for setting the payment strategy. Her remit is wide and includes NatWest payment architecture, operations and innovation. She joined NatWest in January 2015 from MasterCard where she was the President of the UK & Ireland markets, and responsible for the end-toend business. In this role, she was responsible for growing the business and creating a world beyond cash through an innovative approach to everyday Payments, including emerging technologies such as contactless and mobile. Marion worked closely with both the European Council and the European Payments Council throughout her time at MasterCard. Prior to joining MasterCard, Marion was the CEO of VocaLink, She held this role from 2002 and her leadership transformed VocaLink from a domestic back-office Payments supplier (BACS), to a commercial international transactions specialist offering multiple services. Marion built and delivered Faster Payments, merged the business with LINK ATM and ran the end-to-end business across the three schemes (BACS, Faster Payments and LINK). Previously, Marion held global leadership roles in Reuters, spanning a 14 year period in Europe and Asia. Her roles included Managing Director East Asia and Managing Director for Global FX Transaction Services. Marion is a Trustee of the MS Society and a non-executive director of VocaLink. She is a member of the Payments20 Board and on the Payments Board of UK Finance. She previously held non-executive roles with the Low Carbon Contracts Company, a government owned organization playing a key role in delivering Electricity Market Reform; Fastmarkets Ltd and Women in Banking and Finance. She is a Freeman of the City of London.
Melissa Ocampo, Head of Sustainability, Retail Banking, HSBC
Melissa has over 6 years experience working in HSBC and studied her postgraduate at Cambridge University in Sustainable business. Highly experienced in finding winning solutions for better sustainability programmes that benefit customers, the societies served by banks and the bank commercially.
William Lovell, Head of Future Technology, Bank of England
Looking at how the next generation of technology, and the generation after that will change financial services. William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing. With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.
Campbell Shaw, Head of Bank Relationships, Cardlytics
Campbell Shaw is Head of Bank Relationships for Cardlytics, where he leads the partnerships with existing banks, based in London. Campbell also focuses on market expansion, adding strategic financial institution partnerships. Prior to joining Cardlytics, he has spent a large part of his career in financial Services, working for Monitise and running their mobile banking partnerships. Campbell has also led sales teams in various companies, including D&B, Equifax, and ePolitix.com
If you have topic suggestions or are interested in speaking at the next event, please get in touch with the Programme Director
BPC was founded 20 years ago and is now active in more than 80 countries. For more than 250 clients, BPC powers payments across the globe by supplying software and creating ecosystems in which banks, processors, merchants and other players, such as governments, can thrive. Banking, Payments: Context – this is what and who we are about at BPC. It’s all about creating relevant services for the customers of our clients, fitting in the context of their business or daily life.
We partner with financial institutions to run their banking rewards programs that promote customer loyalty and deepen banking relationships. In turn, we have a secure view into where and when consumers are spending their money. We use these insights to help marketers identify, reach and influence likely buyers at scale, as well as measure the true sales impact of marketing campaigns.
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
NCR manages the digital transformation of banks from the back office, to the branch and digital banking by creating personalized consumer experiences for both physical and digital banking. Its payment and management solutions allow banks to lower costs and improve efficiency without losing the ability to support the next challenge. NCR is the trusted partner for innovation, building the future software and services to retain and grow banking customers.
The Nordic market leader in e-signing, founded in 2010, Scrive is headquartered in Stockholm. Today, customers in over 40 countries use Scrive`s omnichannel eSign service to formalise documents on any device. As a trusted digitalisation partner to customers in highly-regulated industries, Scrive provides agreements lifecycle workflow solutions and digital identity services that combine ease of use with robust security and compliance safeguards. Scrive set the world standard for legal evidence with the detailed event log attached to each signed document. And Scrive was the first provider to use blockchain technology to digitally seal every document to tamper-proof it, making it possible to verify the integrity of each document independently of Scrive, now and for the future.
Quadient is a world leader in enabling effective communications, business process automation, parcel management and customer experience management. With CX increasingly seen as a differentiator, our CX technologies are utilised by enterprises looking to increase the impact and relevance of their communications and gain insight to their customer journeys.
Contentsquare empowers banks to build better web and app experiences to improve customer experience. Our digital insight platform tracks and visualises billions of digital behaviours for some of the biggest banks, building societies insurers in the UK, delivering intelligent recommendations that teams can leverage to increase acquisition, improve servicing and provide clear actionable insight.
We have decades of experience helping leading global banks, payment service providers and wealth managers to make faster, more informed decisions.
We cover the entire spectrum of the Banking and Payments value chain; from merchants to banks to wealth managers, we uncover consumer expectations, competitor developments and market trends across the globe.
With in-depth analysis, exclusive news, and highly detailed databases at your fingertips, we give you complete 360° insight into the Banking and Payments Industry.
Our world-class Intelligence Center gives you fully-integrated access to deep, sector-specific intelligence, real-time news, powerful analytics, and time-saving workflow and collaboration tools.
Emirates NBD First Abu Dhabi Bank Abu Dhabi Islamic Bank
Latin America Retail Bank of the Year
Scotiabank Banco Bradesco Itau
Asia Pacific Retail Bank of the Year
DBS Bank ICICI Bank Kasikornbank
The winners of the 2019 awards are…
Best Branch Strategy
Best Mobile Banking Strategy
PKO Bank Polski
Best Self Service Strategy
Israel Discount Bank
Best Open Banking Strategy
Best Use of Digital Marketing and Social Media
Best Use of Data Analytics
Best IT Transformation and Innovation
Product Innovation of the Year
Security Innovation of the Year
Excellence in Customer Centricity
Diversity & Inclusion
Best Bank/Fintech Partnership
RBS & Loot
Best Loyalty/Rewards Strategy
Africa Retail Bank of the Year
North America Retail Bank of the Year
European Retail Bank of the Year
Middle East Retail Bank of the Year
Latin America Retail Bank of the Year
Asia Pacific Retail Bank of the Year
Retail Banker of the Year
Oliver Hughes, CEO, Tinkoff Bank
Bank Launch of the year
Global Retail Bank of the Year
Retail Banking International is returning for its 35th Annual Conference and Awards. Bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to promote positive customer journey processes to thrive in a fast-paced and critical time for innovative customer products.
If you have a case study, or key message to deliver to this audience, please contact the Programme Director below with your proposal.