Consumers across Europe are calling on their banks to do more to help handle an increasingly complex financial landscape, according to ING research.
In a survey of over 12,000 people across Europe, 67% said that managing money has increased in difficulty over the last decade.
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Fewer than 1 in 10 customers have access to the budgeting tools and advice provided by banks, despite over 50% requesting access to them.
54% of participants would like an alert if their balance falls below a set amount and 42% require prompting if they are not paying off debt as quickly as planned.
35% of consumers surveyed would like to receive emails and have access to videos online providing guidance on how to manage money.
Several bank regulators, including the FCA in the UK, have called on financial companies to take a more ethical approach to dealing with customers.
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By GlobalDataThe study also identified customers who take responsibility for their own financial decisions see more positive outcomes as a result, defined as the "me generation" by ING.
These consumers comprised 73% of participants and were found to be more likely to avoid debt, with 20% of them being overdrawn against the survey average of 30%.
The "me generation" consumers were also less likely to argue about money with 16% saying they would versus 25% of all participants surveyed.
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