Interview: Kyndryl’s Tom Race on banks’ AI ambition versus infrastructure reality
Banks are racing to operationalise AI and modernise customer experiences but as Tom Race of Kyndryl tells Douglas Blakey, many of them are discovering the foundations underneath aren’t built for the scale and scrutiny ahead
Until banks move to the execution stage and operationalise AI strategically and at scale aligned with longer term business goals, success will remain aspirational, warns Tom Race; image credit: Summit Art Creations/shutterstock
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