FMR had nine patents in digitalization during Q4 2023. FMR LLC filed patents in Q4 2023 for methods and systems related to personalized media clips for customer enrollment, identifying diminished capacity in voice call participants, generating and managing electronic communication campaigns, and stopping data replication processes on database systems. These patents involve the use of artificial intelligence, deep learning classification models, and data storage containers to improve customer experiences and enhance security protocols. GlobalData’s report on FMR gives a 360-degreee view of the company including its patenting strategy. Buy the report here.
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FMR grant share with digitalization as a theme is 55% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Digital enrollment systems and methods (Patent ID: US20230376968A1)
The patent filed by FMR LLC describes a computerized method for responding to a customer's request to enroll in a digital service. The method involves generating a personalized media clip using an AI model that determines relevant media objects based on customer data and request information, forming a randomized composite of these objects, and providing the clip to the customer along with instructions to record an audio description. A confidence score is then generated based on the accuracy of the audio description, and customer enrollment into the digital service is determined at least in part by this score. The AI model is trained to model relationships between historical request contexts and media objects, and customer data includes demographics, browsing history, and interaction history.
The method also includes interactive requests for physical inputs from the customer, such as face capture or body movements. The confidence score is calculated based on various matching scores, including static matching scores, AI scores, fraud scores, and scores related to digital enrollment guest lists. Enrollment is based on comparing the confidence score to a predefined level and confirming the customer's biometric signal. If the confidence score is below the predefined level but above a lower threshold, a new personalized media clip may be presented to the customer. The patent also includes means for generating the personalized media clip, processing the audio description, and calculating the confidence score, as well as means for training the AI model and processing the text representation of the audio description.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
