Citizens Financial Group has been granted a patent for a unified platform system that integrates various frameworks to operate seamlessly. The system includes components such as authentication, dynamic user interface, workflow management, data loss prevention, and orchestration engines. GlobalData’s report on Citizens Financial Group gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Citizens Financial Group, Virtual banking assistant was a key innovation area identified from patents. Citizens Financial Group's grant share as of January 2024 was 89%. Grant share is based on the ratio of number of grants to total number of patents.

Unified platform system for authentication, user interface, workflow, notification, orchestration

Source: United States Patent and Trademark Office (USPTO). Credit: Citizens Financial Group Inc

A recently granted patent (Publication Number: US11818115B1) discloses a unified platform system that integrates various frameworks to streamline workflow journeys. The system includes an authentication and authorization framework with a single sign-on multi-identity provider engine, a dynamic user interface framework for personalized web pages, a workflow state management framework for determining next steps, a notification and active data loss prevention engine, and an orchestration engine for micro-service orchestrations. Additionally, the system incorporates a document automation framework, a micro-service architecture, a domain-based data architecture, and a one-click infrastructure as a service framework to enhance workflow efficiency and data management.

Furthermore, the patent describes a computer-implemented method that follows a series of steps to facilitate workflow journeys. This method involves receiving access credentials, determining authentication protocols, generating authentication responses, deploying personalized web pages, managing workflow states, capturing data flows, classifying sensitive data, orchestrating micro-services, and translating data between communication protocols. The method also includes document automation, API establishment for micro-services, domain-based data clustering, and one-click infrastructure services. By combining these elements, the unified platform system aims to provide a comprehensive solution for efficient workflow management, data security, and user interface customization.

To know more about GlobalData’s detailed insights on Citizens Financial Group, buy the report here.

Premium Insights


The gold standard of business intelligence.

Blending expert knowledge with cutting-edge technology, GlobalData’s unrivalled proprietary data will enable you to decode what’s happening in your market. You can make better informed decisions and gain a future-proof advantage over your competitors.


GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.