Qatar International Islamic Bank (QIIB) has inked managed services contract with technology provider NCR to monitor and manage its ATM network.
The bank will adopt NCR’s omni-channel solutions over the next three years.
Under the contract, NCR will provide QIIB with solutions to monitor and handle any problems, emergencies or necessary updates to the bank’s ATM network as well as solutions to resolve problems remotely.
QIIB deputy CEO Jamal Abdullah Al-Jammal said: “We have in fact a long history of effective cooperation with the company and today, we are taking this cooperation to a whole new level which will reflect on our clients and the quality of the services provided to them through a QIIB country-wide ATM network.
“Investing in technology is one of the most important successful solutions to increase efficiency and efficacy as well as meet requirements in line with the clients’ expectations. Furthermore, improving the level of security requires us to keep pace with the best technological innovations and solutions, thus, we believe that NCR is capable of providing distinguished ATM and network monitoring solutions, as contained in the memorandum of partnership that we signed today.”
NCR general manager for Qatar Hicham Yamout said: “Consumers today are demanding financial services when and where they want without delay. Delivering these services in a fast, efficient and secure way is a key factor in retaining customers.
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“Our association with QIIB for a long-term agreement reiterates their confidence in our solutions to deliver exceptional customer experience with highest levels of services uptime, security and reliability.”