All articles by Douglas Blakey
Douglas Blakey
Flagging false positives: How banks can use data to stop wrongly closing people’s accounts
Gabriella Bussien advises banks large and small on how to reduce that 98% false positive rate and keep customers loyal amid a growing pool of alternative banking options
12 months on from the mini crisis of 2023, are more bank failures on the cards?
One year on from the collapse of Silvergate, SVB and Signature, might the ending of the Bank Term Funding Program trigger fresh banking failures or is the troubled CRE sector a bigger threat?
More financial services providers turn to Gen-AI for fraud prevention
Mastercard and Revolut are two of the most prominent providers to launch Gen-AI tools to ramp up consumer protection, writes Harry Swain
Bank of America delivers $7.1bn in financing to build 11,000 affordable units
Community Development Banking helps clients, communities thrive despite challenging economic environment
Banking leaders falling short with how they appreciate their people
Almost half of employees admit that the recognition they receive is given in a way that makes them feel uncomfortable
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Young adults too embarrassed to admit they’ve been a victim of a scam – TD
Nearly one third of 18–34-year-old Canadians have been victim of a scam however many are now educating themselves on financial fraud
Big banks offering poor value to UK SMEs
Savings Champion research commissioned by Cynergy Bank highlights that few big banks offer better value for business customers than retail customers
FCA to improve pace and transparency around enforcement cases
The Financial Conduct Authority says it is committed to carrying out enforcement cases more quickly as it seeks to increase the deterrent impact of its enforcement actions
Most bank customers in US express distrust for AI: JD Power
Despite the growing availability of AI-driven tools to help customers, many are hesitant to trust the technology to help manage their money
AU10TIX launches KYB solution
Know Your Business (KYB) and Know Your Customer (KYC) solution validates info against global registries and jurisdictions in one unified flow