Commonwealth bank of Australia (CommBank) has announced it is to launch an online forum called Support Community as part of a wider website revamp.

Support Community will launch in July and allow customers to search for support and advice about retail and business products and services.

According to CommBank questions posed by users will be answered by the community as well as CommBank experts.

Drew Unsworth, general manager of online banking at CommBank, said, "Our customers are demanding a new banking experience that puts the world’s most advanced technology at their finger-tips – whether it’s in a branch, on a smartphone or their tablet. And for those touch points to seamlessly work together, not independently.

"Our launch of Support Community is putting the world’s most advanced technology at our customer’s finger tips and utilising the power of crowdsourcing to resolve queries in real time, making everyday banking easier."

The new website is intended to make the more commonly used sections more accessible. Customers at the bank will be able to star content they like and return to it later, search their history and explore new content that is trending.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Unsworth added: "The online banking experience needs to be tailored to their needs, serving content that’s applicable to them and not a ‘one size fits all approach."

Related articles:

Facebook poll by CommBank shows customer views on NetBank

Welcome and Aima team up with CommBank to create loyalty scheme

RBS and NatWest launch Mobile Chat facility