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Retail Banking Conference & Awards: London 2017

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Retail Banking Conference & Awards: London 2017

Waldorf Astoria | 11 May 2017

Retail Banking: London 2017 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.

This conference asks important questions about the future of Retail Banking in the face of a dramatically changing landscape – regulatory updates, new market players, consumer behavior and the digitisation of banking. Speakers, participants and partners examine the key industry trends and discuss and find practical solutions to the most pressing industry questions:

  • The Internet of things - How will this impact Retail Banking?
  • Artificial Intelligence - Friendly or Frightening
  • Fintech Focus
  • Digital Innovation the next frontier
  • Will the digitisation of banking see the end of the branch
  • Cybercrime, Identity Theft and the DarkWeb
  • Big data banking - the latest frontier?
  • Identifying key industry disruptors
Retail Banking: London 2017 is an opportunity to share ideas, discover trends and network with peers across the industry.

    Event Sponsors

  • Title Sponsor
  • Exclusive Awards Sponsor
  • Silver Sponsors
  • Brand Sponsor
  • Brand Sponsor
  • Panel Sponsor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • In association with

Retail Banking Conference & Awards: London 2017

Attend Retail Banking: London 2017 to:
  • Get access to exclusive research on the retail banking industry
  • Discover new case studies from across Europe and beyond
  • Benchmark your strategy against your competitors
  • Meet and Build relationships with senior influencers across the industry
Register Now 

To register now, or for more information, send an email with the option you've chosen to:

Carlo Mancini - carlo.mancini@timetric.com or Tel: +44 (0) 20 3096 2582


Full Day Conference - Standard Rate

Banks & Industry Associations          


Financial Service Providers, Technology Companies and Fintechs

£1250

£1950

Terms and Conditions
Changes and Cancellation 
We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes. Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure
We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond Timetric's control. 


    Event Sponsors

  • Title Sponsor
  • Exclusive Awards Sponsor
  • Silver Sponsors
  • Brand Sponsor
  • Brand Sponsor
  • Panel Sponsor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • In association with

Retail Banking Conference & Awards: London 2017

Waldorf Astoria

This year's Private Banking event see's us visit the iconic Waldorf Hilton in London's West End, its central location and high end setting makes it a perfect choice for this event. Delegates will experience top rate service while enjoying the beautifully restored historic event spaces.
The Waldorf Hilton, London is just a six minute walk from Covent Garden tube station which serves the Piccadilly Line. From here, take the tube to Green Park (three minutes) for Buckingham Palace or Piccadilly Circus (two minutes) for Regent Street shopping. Walk to Charing Cross station in only nine minutes for the Bakerloo and Northern Lines, where you can travel to London’s main shopping district of Oxford Circus and Bond Street in only two stops.

    Event Sponsors

  • Title Sponsor
  • Exclusive Awards Sponsor
  • Silver Sponsors
  • Brand Sponsor
  • Brand Sponsor
  • Panel Sponsor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • In association with

Retail Banking Conference & Awards: London 2017

We are pleased to announce the confirmed speakers for Retail Banking Conference & Awards: London 2017

Douglas Blakey, Group Editor Consumer Finance Titles, Verdict

# Douglas Blakey is Group Editor, Consumer Finance at Verdict, chief of judges for the annual Retail Banker International Awards and lead market advisor for Verdict's retail banking research division. This produces and maintains more than 50 market leading research reports and has undertaken bespoke consultancy projects for banks, vendors and their advisors.

Derek Corcoran, Chief Experience Officer, Avoka

#With a degree in Applied Mathematics, Derek has worked in Enterprise IT and Business Process Outsourcing for over 20 years helping financial services and public sector organizations globally benefit from their technology investments. As Avoka's Chief Experience Officer, he helps steer Avoka's product direction and advises clients on customer experience best practices. A contributor in 2016 to The Fintech Book and frequent presenter – Derek is continually frustrated by how difficult organisations make it to do business with them. And as a partner in the Avoka business he's working to change this status quo.

Terry Cordeiro, Head of Product Management – Transformation, Lloyds Banking Group

#Terry is currently Head of Product Management for Group Digital Transformation across Lloyds Banking Group and also leads the development of the Group's Cognitive Platform. He is passionate about Digital, Product Management, Innovation and Design with over 20 years Product Management experience in designing and building products and mobilising product teams in telecoms, government and banking sectors.Voted one of the 50 most innovative and powerful people in European Digital Financial Services by his peers of the Digital Banking Club in 2015 and 2016, he is also co-author of the FinTech Book, the world's first crowd sourced book on the subject.

LinkedIn: Terry Cordeiro
Twitter: Terry Cordeiro

Chris Dunne, Market Development Director

# Chris Dunne is responsible for thought leadership and developing new markets for the company. He is also responsible for managing the executive relationships with the payments industry, Bank of England and Government.Chris is also a member of the Payment Systems Regulator Panel. He joined the company in 2004 and has played a key role in the successful implementation of the Bacs technology renewal programme, the delivery of Faster Payments and the new Current Account Switching Service. He has held several senior roles as Customer Services Director, Strategy Director and Payment Services Director before taking on his current role.

Andrew Fay, CEO & Co-Founder at Munnypot

#Andrew has developed a broad-based experience in creating innovative and market leading Wealth Management propositions spanning a career of over 26 years in financial services. His latest venture Munnypot, which recently launched in 2017, is a low-cost online investment advice service which uses a chat style approach advising its customers on how to save and invest to achieve their goals.Before Munnypot, Andrew was Head of Wealth Management at Close Brothers Asset Management during which he played a key role to deliver the financial targets during a period of transformational change.

Joe Gallagher, Vice President & General Manager, Self Service and Branch Software, NCR Financial Services

#Joe is the Vice President and General Manager of the Self Service and Branch Software Line of Business within NCR Financial Services. In this role, Joe is responsible for setting the strategy, directing R&D investments and delivering the NCR portfolio into the hands of our customers worldwide. This year sees Joe celebrating his 30th year in NCR. Joe has been in the General Manager position for 8 years and was previously the global head of Financial Software Engineering at NCR.

Joe joined NCR as an honours graduate in Computer Science from the University of Strathclyde in 1987.

Jon Hall, Managing Director, Masthaven Bank

#Jon Hall is the Managing Director at Masthaven Bank, a challenger bank in the digital savings and specialist lending markets. Jon led the authorisation of Masthaven Bank which became the first new UK retail bank authorised in 2016, with a launch planned for later this year. Jon joined Masthaven in January 2015 from Saffron Building Society where he had been CFO since August 2004 and subsequently CEO from October 2011. During that period Saffron became the 13th largest Building Society in the UK.  Whilst Jon was CEO, Saffron won Moneyfacts Best Service from a Mortgage Provider and was nominated in both 2014 and 2015 for Best Specialist Lender in the Mortgage Strategy Awards. Whilst Saffron has a strong branch network it also became known for digital innovation through goal saving service and being voted as the 2nd most digitally mature Building Society. Prior to Saffron Building Society, Jon was part of the senior management teams with CT Capital, Aviva plc and PWC both in the UK and Bermuda.

Paul Horlock, Head of Payments, Nationwide

#Paul joined Nationwide in April 2010 with accountability for the delivery of a full range of end to end payments service requirements for the Society and its 14 million members. Members interaction with the Society is undergoing a dramatic transformation and Paul has driven changes such as Paym, ApplePay and AndroidPay to deliver market leading services in the evolving digital marketplace. Paul represents Nationwide on the boards of Vocalink and Payments UK. He initially chaired the set up the Implementation Entity to deliver the requirements for the CMA remedies on APIs and is a member of the Payments Strategy Forum.

Winston Kassim, Special Projects Consultant and Vice President, Office of the CEO, RBC

# After more than 35 years with RBC - the last 10 years with executive responsibility for Strategy and Strategic Performance Management in Personal & Commercial Banking - Winston Kassim retired at the end of 2015 to become a consultant.Soon after retiring, Winston was asked to consult with RBC on special projects for the Office of the CEO. In this role, he provides senior executives at RBC with insights and analysis into key challenges, trends and developments in the financial services industry, advises the bank on industry best practices and leading-edge performance strategies and metrics, and provides counsel on new business opportunities in emerging markets.

Marion King, Director of Payments, Royal Bank of Scotland

#Marion has extensive experience across the financial services industry. She joined RBS in January 2015 from MasterCard where she was the President of the UK & Ireland markets, where she ran the end-to-end business.  In this role, she was responsible for growing the business and creating a world beyond cash through an innovative approach to everyday Payments, including emerging technologies such as contactless and mobile. Marion worked closely with both the European Council and the European Payments Council throughout her time at MasterCard.Prior to joining MasterCard, Marion was the CEO of VocaLink, She held this role from 2002 and her leadership transformed VocaLink from a domestic back-office Payments supplier (BACS), to a commercial international transactions specialist offering multiple services. Marion built and delivered Faster Payments, merged the business with LINK ATM and ran the end-to-end business across the three schemes (BACS, Faster Payments and LINK).

Ricky Knox, Founder, Tandem

#Ricky is a serial entrepreneur and has built multiple successful businesses He has built five technology disruptors in fintech and telecoms, and founded Tandem in 2013. Ricky co-founded GSM systems (a global mobile telephony network services provider), Small World Financial (a global money transfer business with over £4bn of transfers) as well as Azimo, the leading pan-European European digital remittance player.Ricky is also Managing Partner at Hexagon Partners, a specialist private equity firm which invests in financial technology.

Aneet Morar, Head of Partnerships, Digital and Transformation, Lloyds Banking Group

#Aneet is Head of Partnerships and a member of the Digital and Transformation Senior Leadership team at Lloyds; responsible for developing partnerships with leading technology companies, academia and others to develop an ecosystem to enable the future success of the Group.

These partnerships have already helped to deliver new capabilities and propositions in digital marketing, AI, cyber, engagement, voice, biometrics, payments, service design and culture change.

Before joining Lloyds Banking Group in January 2016, Aneet was EMEA Director, Partnerships and Digital Strategy at Amex. He had defined and executed strategic initiatives in digital financial services, from start-ups to established corporates.

Simon Newstead, Head of Strategic Business Development, VocaLink

#Simon is Head of Strategic Business Development for VocaLink.  Previously with Royal Bank of Scotland where Simon was a member of the Executive Committee of the RBS Payments business, Simon is a senior payments practitioner with particular expertise in engaging with the fast changing regulatory and industry environment.  Former external positions include: member of the Payment Systems Regulator's Advisory Panel, Chair of Payments UK's PSD2 Working Group, Board member of the Euro Banking Association and member of the European Banking Federation's Payments Regulatory Expert Group.

Randy Ross, Executive Vice President, Kiran Analytics

#Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran's predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

Prior to beginning his civilian career, Ross served as an officer in the U.S. Marine Corps, rising to the rank of Captain. He graduated from the University of Illinois with concentrations in Mathematics and History.

Abe Smith, CEO, Dealflo

# Abe Smith is an experienced CEO with a successful 19 year leadership record in the FS and FinTech sectors. As the founder and CEO of Dealflo, he has built the company from nothing to processing over $10bn transactions pa within a few years. Prior to Dealflo, Abe built and sold a series of Fintech ventures including Proficient Europe (data analytics-driven customer engagement), Geneva Partners (technology brokerage) and Atomic (financial management tools), helping create over $1bn of shareholder value in the process.

John Smith, Managing Director – Europe, Middle East and Africa (EMEA), International Group

#

Smith joined Fiserv from IGATE where he was Vice President, Banking and Financial Services EMEA, charged with determining regional strategy and bringing focus to sales and execution. In his four years in the role, he grew revenue tenfold, moved the business from cyclical project revenues to longer term total contract value (TCV) revenues and led the organization's largest transaction –a $200M TCV integrated technology and operations outsourcing transaction.He also secured several new logo deals through targeted campaigns across a number of financial institutions.

Paul Titterton, Managing Director Distribution, Barclays Premier Banking

# Paul Titterton is MD of Distribution for Barclays Premier Banking, accountable for engaging and building relationships with c1m mass affluent customers.In this role Paul oversees strategy and transformation running the operation across all customer channels, leading a team of over 1000 colleagues. Paul believes the strongest customer relationships come from successfully harnessing the unique capabilities of both human and digital channels, and is transforming the Premier model to enable this.Prior to joining Premier, Paul was Chief Commercial Office for Barclays European Franchise, leading a team of over 5000 colleagues to deliver a material business turnaround.

    Event Sponsors

  • Title Sponsor
  • Exclusive Awards Sponsor
  • Silver Sponsors
  • Brand Sponsor
  • Brand Sponsor
  • Panel Sponsor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • Exhibitor
  • In association with

Retail Banking Conference & Awards: London 2017

Title Sponsor

We’re VocaLink. A global payments partner to banks, corporates and governments. We design, build and operate world-class payment systems. We believe that sustainable economies are powered by easy access to and movement of money. Our award-winning platforms and payment industry expertise make it easier for people to make payments confidently and securely. Last year we processed over 11 billion transactions with a value of £6 trillion. In the UK, we process over 90% of salaries, more than 70% of household bills and almost all state benefits. Every business and person in the UK benefits from our technology.

Exclusive Awards Sponsor

Fiserv Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv drives innovation that transforms experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients. We help our clients solve complex business challenges. Maybe they want to grow deposits or do a better job of attracting and retaining customers. Maybe they are fighting fraud or need to get a handle on regulatory compliance. We provide the expertise and tools to help them deal with these types of issues. Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimization, Customer & Channel Management, Processing Services and Risk & Compliance. It is the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients. To learn more, visit us at www.fiserv.com.

Silver Sponsors

Avoka accelerates customer-centric digital transformation in financial services, government and other industries. Avoka Transact creates seamless omni-channel customer experiences that increase business agility and accelerate customer acquisition. Avoka was founded in 2002 and has digitized over 100 million transactions for 150+ global clients. Avoka is based in Denver, CO, London, England and Sydney, Australia. Visit us at http://www.avoka.com/.

Brand Sponsor

Dealflo is the leading provider of financial agreement automation services, transforming the way financial service providers manage complex financial agreements, whatever the workflow, risk, or complexity. Delivering the highest calibre evidence collection and management with an excellent customer experience, Dealflo automates every stage of the process through a single integration. Dealflo processes more than $10bn of financial transactions annually across leading financial services providers, delivering increased sales, reduced cost, better evidence, improved compliance and reduced risk.

NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners. NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR. Web sites: www.ncr.com Twitter: @NCRCorporation Facebook: www.facebook.com/ncrcorp LinkedIn: www.linkedin.com/company/ncr-corporation YouTube: www.youtube.com/user/ncrcorporation

Panel Sponsor

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s workforce optimization solutions have been deployed in over 15,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London. Visit www.kiran.com for more information.

Exhibitor

Five Degrees delivers Matrix, a next-generation digital banking solution that allows financial institutions to meet the most sophisticated customer expectations. Available on the cloud, via SaaS or on-site, Matrix has a process orchestration layer that constitutes a powerful, graphical way for institutions to move to flexible, best of breed operations. There is a banking-specific data model, complemented by components for Business Process Management, CRM, Document Management, Customer Financial Management and Security. There is also a robust, modern back office component, Matrix Accounts. Our references span all sizes of financial institutions, across retail, wealth, and SME banking, from start-up disruptors to tier one players.

Ortec Finance is a global provider of technology and advisory services for risk and return management. Established in Rotterdam in 1981, Ortec Finance has 180 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. Its long-standing and global client base comprises leaders in the pensions, asset management and private wealth management markets.The company’s focus is firmly on providing support for investment decision making for institutional and private investors. Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and financial planning. Our solutions derive from the combination of software models and professional advisory services.

Sword Apak's Wholesale Finance Floorplanning System (WFS) is a proven, highly versatile and scalable automotive finance solution. Specifically developed to standardise, streamline and automate dealer funding operations, WFS can be rolled out into multiple markets on a single global platform. Significantly improving operational efficiency and productivity and providing rich functionality in a single application, it is widely recognised as the preferred solution for major banks and captive finance providers internationally. With over 35 years of extensive experience of developing and implementing dealer funding solutions on a global scale, Sword Apak has the largest worldwide network of professional business and technical expertise in wholesale finance technology.
Email: info@sword-apak.com
Web: www.sword-apak.com

Virtual Affairs is an international software and services company that specialises in transforming digital channels for banks and insurance providers. Our flagship products are InsuranceRight, BankingRight, and InvestmentRight. With over 19 years of experience in the world of digital transformation, we have been supporting our clients to better understand online behavioural patterns and create an engaging customer journey. When clients work with us, they benefit from a personalised customer experience, increased loyalty, higher conversion rates, and shortened time to market.

Event sponsor

Gain worldwide exposure and meet your marketing objectives by sponsoring Retail Banking: London 2017
Timetric provide the perfect platform to target industry leaders and influencers and showcase your products and services in an exclusive forum. Our events allow you to ensure maximum return on investment and the opportunity to assert yourself as a leader within your industry.

We offer a wide range of sponsorship packages from the exclusive platinum package, to exhibitor, networking function, reports and awards sponsorship options. For more information, please contact our sponsorship team. SPONSORSHIP ENQUIRIES Ray Giddings T: +44 (0) 20 3096 2585 >E: ray.giddings@timetric.com 

In association with

Retail Banking Conference & Awards: London 2017

Eligible institutions for the Retail Banking Conference & Awards: London 2017 include:

Entering the Awards - Categories & Eligibility 

The Retail Banking Awards 2017 will recognise winners in different categories that cover the retail banking sector.

Nominations are now closed

Nominees should follow these simple guidelines to ensure their submission has the best chance of winning.

Submission Rules

  1. Submissions can be made either on behalf of your own company or in recognition of a colleague or partner firm. 
  2. Maximum of 1,000 words in Word format, no appendices. 
  3. Entry must address the award category explicitly, not generic links to web sites, corporate marketing etc.
  4. Submissions should highlight the key differentiator and competitive nature of the project or implementation 
  5. It is made explicit the Entrant, Judges and the publication will treat any and all information in strict confidence and any quotes or information to go into the public domain will be pre-cleared by the Entrant. 
  6. Submissions made after the publicised cut-off date will be ignored irrespective of their relative merits. 
  7. The Editor and Judges reserve the right to make no award for any specific category
  8. The Editor and Judges reserve the right to move a submission to a more appropriate category at their discretion 
  9. In submitting for more than one category the submissions must be unique (see 3) 
  10. The Editor and Judges' decision is final The full list of awards categories and criteria for this year's awards can be found below

Please note: Whilst we recommend you to try to submit against as many of the criteria as possible, we appreciate that for some companies this may not be possible. The more you can respond against the stronger your application will be, but we would like to highlight that submitting against all criteria is not mandatory. Should you wish to discuss any element of the criteria or your submission in more detail, please contact Douglas Blakey (editor, Retail Banker International) on douglas.blakey@verdict.co.uk

The Award Categories for 2017 and the eligibility for each are as follows:


Regional Awards: 

• African Retail Bank of the Year 
• North American Retail Bank of the Year
• European Retail Bank of the Year
• Middle East Retail Bank of the Year 
• Latin American Retail Bank of the Year
• Asia Pacific Retail Bank of the Year 

Awarded to the outstanding retail bank in the respective regions for outstanding consumer banking performance in the year to April 2016; the judges will look for evidence of creative thinking, innovation and demonstrable business benefits. 

Global Awards: 

Best Branch Strategy 
Entrants should provide information relating to a successful branch strategy that maximises utilisation of the branch, optimises customer service, productivity and budget. 

Best use of Online Banking 
Submissions should demonstrate the bank’s success in growing online banking use within a secure network with demonstrable success in meeting and exceeding business goals.Criteria will include improvements in customer experience, security and fraud management and increased revenue. 

Best Mobile Banking Strategy 
Awarded to the bank displaying an innovative m-banking programme delivering measurable business goals such as m-banking penetration and engagement rates. Entrants may provide information relating to improvements in customer experience, security, and functionality and successfully overcoming implementation risks 

Best Payment Innovation 
Awarded to the bank launching a payment project that has achieved measurable bottom line success such as customer adoption, retention and market share.

Best use of Digital Marketing and Social Media 
Awarded to the bank displaying evidence of inter alia: successful marketing campaigns utilising social media; increased customer engagement; successful use of social media as a customer service tool; customer needs analysis; social media as a distribution channel 

Best use of Data Analytics 
This category recognises excellence in data and analytics technology by a bank to drive to drive best-in-class initiatives to deliver a demonstrable return on investment 

Best Customer Facing Technology 
Awarded to a bank that can best demonstrate how an innovation, via digital or or physical means has resulted in an improvement in customer experience or speed of transaction with the end customer directly interacting with a new use of technology 

Best Digital Strategy
Awarded to the bank that has best used digital to increase connectivity with customers employees and suppliers; other examples may include successful deployment of a digital strategy to improve sales, product design and pricing and fostered innovation across products and business models. 

Best IT Transformation 
Awarded to the bank that best demonstrates how an IT project has optimised planning processes as well as simplified and automated management within the bank, resulting in a return on the bank’s IT investment. 

IT Innovation of the Year 
Awarded to the bank demonstrating that an IT project has been delivered on time and within budget and has given the bank measurable productivity gains and at a lower cost than the outgoing system. 

Product Innovation of the Year 
A product launch that has enabled the bank to increase sales to new and existing customers utilising marketing channels both traditional and emerging and captures the judges imagination for its novelty factor. 

Most Disruptive Innovation of the Year 
A product or customer service innovation that has altered the local retail banking marketplace by capturing market share within the first year of launch 

Best Non-Bank Competitor 
Awarded to the non-bank competitor that has launched a financial services product or service in the past 12 months that is already disrupting the market by demonstrable winning away market share from established financial institution. 

Retail Banking Launch of the Year 
Awarded to the outstanding banking start-up that has demonstrated speed-to-market with consideration to the banking start-up’s IT strategy, segmentation strategy, security and regulatory compliance 

Retail Banking Security Innovation of the Year 
A project that demonstrates successful avoidance of operational risk and the ability to prevent examples of calculable fraud or other risks to the bank’s systems 

Best Service Innovation 
Awarded to the Bank which has delivered outstanding customer service as a result of an innovation, digitalisation or cultural change within the organisation. 

Excellence in Customer Centricity 
Awarded to a bank that can best demonstrate how an innovation, via digital or or physical means has resulted in an improvement in customer experience or speed of transaction with the end customer directly interacting with a new use of technology 

Editor's Awards: 
• Global Retail Bank of the Year 
• Retail Banker of the Year
• Rising Star Banker of the Year

The Finalists for the Retail Banker International Awards are listed below. Winners will be announced at the Retail Banker International Awards Gala Dinner on 11th May 2017 at the Waldorf Astoria London. 

 
African Retail Bank of the Year 
  • Absa 
  • Access Bank
  • Ecobank Transnational Incorporate 
  • Standard Bank
North American Retail Bank of the Year 
  • Bank of America 
  • CIBC 
  • Citi Bank
  • Union Bank MUFG
European Retail Bank of the Year
  • Alior Bank S.A. 
  • BBVA 
  • Caixabank 
  • ING
Middle East Retail Bank of the Year
  • Ahli United 
  • Blom Bank 
  • Emirates NBD 
  • Mashreq Bank
Latin American Retail Bank of the Year
  • Banamex 
  • Banco do Brasil 
  • Scotiabank 
  • UniBanco
Asia Pacific Retail Bank of the Year 
  • Bangkok Bank 
  • DBS 
  • Maybank 
  • Ping An Bank 
  • UOB
Best Branch Strategy
  • BTPN 
  • ICIC Bank 
  • Metro Bank 
  • Royal Bank of Canada (RBC)
Best use of Online Banking 
  • Bank of Ireland 
  • DBS 
  • DSK Bulgaria 
  • UOB
Best Mobile Banking Strategy 
  • Alior Bank 
  • Bangkok Bank 
  • Mashreq Bank
  • Panin Bank
Best Payment Innovation
  • CEPTETEB from TEB Turkey 
  • Ecobank Transnational Incorporated 
  • ICICI Bank 
  • Mashreq Bank
  • Nationwide Building Society
Best use of Digital Marketing and Social Media 
  • Citibank Berhad 
  • KasikornBank 
  • Lloyds 
  • Nationwide Building Society
Best use of Data Analytics
  • ICICI Bank 
  • RBS 
  • Yes Bank India 
  • Ziraat Bank
Best Customer Facing Technology
  • Bank of Ireland 
  • Mashreq Bank
  • NBT Bancorp 
  • Royal Bank of Canada (RBC)
  • The Cumberland Building Society
Best Digital Strategy
  • Alior Bank
  • Bangkok Bank 
  • Bank of Ireland 
  • DBS 
  • ICICI Bank
IT Innovation of the Year
  • Bank of Bhutan 
  • IDFC Bank 
  • Nordea 
  • Profile Software
  • Verifast™ Palm Authentication
Product Innovation of the Year
  • Agiliti 
  • Ecobank Transnational Incorporated 
  • Immediate Funds
  • TSB
Most Disruptive Innovation of the Year 
  • Barclays 
  • BTPN
  • ICICI Bank
  • Monzo
Best Non Bank Competitor
  • Circle
  • Money Box 
  • U
Retail Banking Launch of the Year 
  • Bankaool
  • Ecobank Transnational Incorporated 
  • Imagin Bank Spain 
  • Neon
Retail Banking Security Innovation of the Year
  • Citi Malaysia 
  • HSBC 
  • Royal Bank of Canada (RBC) 
  • Santander 
  • Verifast™ Palm Authentication
Best Service Innovation
  • Alior Bank 
  • Bank of Ireland 
  • Royal Bank of Canada (RBC) 
  • Ziraat Bank
Excellence in Customer Centricity 
  • Bank of Ireland 
  • IDFC Bank
  • Toronto Dominion 
  • Verifast™ Palm Authentication


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  • In association with

Retail Banking Conference & Awards: London 2017

Retail Banking: London 2017 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.

  REQUEST AGENDA

Interested in speaking at this year's event?
Please contact 
Hind Shubber
T. + 44 (0) 20 3096 2575
E. hind.shubber@timetric.com

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    Speaking Enquiries
    Hind Shubber
    T: +44 (0) 20 3096 2575
    hind.shubber@timetric.com 

    Delegate Enquiries
    Carlo Mancini
    T :+44 (0) 20 3096 2582
    carlo.mancini@timetric.com 

    Sponsorship Enquiries
    Ray Giddings
    T: +44 (0) 203 096 2585 
    ray.giddings@timetric.com 

    General & Award Enquiries
    Victoria Pennell
    T: +44 (0) 20 3096 2634
    victoria.pennell@timetric.com

    Event Sponsors

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