A record number of entries, a record number of categories and a full house at the Parkroyal on Pickering, Singapore for the 8th annual Retail Banker International Asia Trailblazer Awards sponsored by Tagit Mobile.
The top institutional award was snapped up by DBS recognised as RBI Asia Trailblazer of the year: in all DBS scooped five of the 32 awards on offer.
The major individual award was collected by Andrew Chia, head of retail banking at Standard Chartered, Singapore.
The awards recognised outstanding financial institutions for their trailblazing innovation and superior service standards in the past year and were presented by Douglas Blakey, group editor consumer finance, Verdict and Richard Fahy, Regional Director APAC, GlobalData plc.
“Innovation is a key core to the DNA of DBS. The bank has blazed a trail in terms of its digital transformation strategy, recognising that digital is not a threat to the banking sector but a tool of cooperation to innovate products and services,” said Blakey.
“Five awards for DBS reflect another hugely successful year for the bank in key areas such as its channel strategy, creative use of social media, product innovation and investment in biometrics.,” added Blakey.
Other notable multiple-award winning banks included Maybank, Citi, UOB, Standard Chartered and Kasikorn Bank.
FULL LIST OF WINNERS
|
Excellence in Mass Affluent Banking |
Kasikorn Bank |
|
Excellence in Service Innovation |
Citi Malaysia |
|
Excellence in SME Banking |
Maybank Malaysia |
|
Best Initiative in Financial Inclusion |
Citi Malaysia |
|
Best Mortgage Offering |
Krungsri |
|
Best Loan Offering |
RCBC Bankard |
|
Best Bancassurance Product |
Bank Muamalat |
|
Outstanding Investment Service – Retail Clients |
Citi Singapore |
|
Best Card Offering |
Standard Chartered Singapore |
|
Excellence in Loan Origination |
ANZ Singapore |
|
Excellence in Client OnBoarding and Communication |
DBS Bank |
|
Excellence in Business Model Innovation |
BTPN Bank (Misys) |
|
Dynamic Third-Party Partnership |
DBS Bank |
|
Excellence in Customer Centricity |
Axis Bank (Tagit) |
|
Best Social Media Marketing Campaign |
Kasikorn Bank |
|
Best Digital Marketing Campaign |
Citi Malaysia |
|
Excellence in Internal Communications |
ANZ Singapore |
|
Excellence in Social Media and Customer Relations & Brand Engagement |
DBS Bank |
|
Best New Product, Service or Innovation |
Siam Commercial Bank |
|
Best Marketing Campaign – Overall |
Citi Malaysia |
|
Most Innovative Branch Offering |
Standard Chartered Korea |
|
Innovation in Service Delivery – ATM |
UOB Singapore |
|
Excellence in Internet Banking – Overall |
CTBC Bank |
|
Excellence in Internet Banking – Cross Border |
DBS Bank |
|
Excellence in Mobile Banking – Overall |
UOB Singapore |
|
Excellence in Mobile Banking – Customization |
UOB Singapore |
|
Excellence in Multi-Channel Intergration |
Citi Singapore |
|
Best Graduate Employment Scheme – Retail Banking |
Alliance Bank |
|
Best Staff Training and Development Programme |
Maybank Malaysia |
|
Best Bank in Community Outreach Initiative |
ESUN Bank |
|
Institution |
DBS Bank |
|
Individual |
Andrew Chia |
