Retail Banker International, the leading global publication for retail banking with a strong focus on Asia, has announced the winners of its 7th Retail Banker International Asia Trailblazer Awards.

The award winners were announced at the Gala Dinner on Thursday, 17 March 2016 at the Carlton Hotel Singapore.

Now in its 7th year, the RBI Asia Trailblazer Awards maintain its growth across categories including product, service, process, strategy, channel, marketing, communications and people excellence.

Ruben Kempeneer, Regional Director for Timetric, commented: "The prestigious RBI Asia Trailblazer Awards is the only one of its kind that focuses on innovation within Asia’s competitive retail banking space. They continue to expand in reach and interest, with year-on-year growth in the number of submissions received, with participation of local and foreign banks across Asia/Pacific. Furthermore, the quality of submissions continues to be increasingly impressive, as a testament to Asia’s banks continued push to innovative and game-changing propositions in the retail banking sphere."

Retail Banker International Asia Trailblazer Awards 2016 Winners

Process and Strategy Awards:

Excellence in Loan Origination:
DBS BANK, SINGAPORE

Excellence in Collection and Debt Management:
TAISHIN BANK, TAIWAN

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Excellence in Client On-Boarding and Communication:
DBS BANK

Excellence in Business Model Innovation:
DBS BANK

Excellence in Customer Centricity:
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Dynamic 3rd Party Partnership:
BANK MUAMALAT MALAYSIA BERHAD

Marketing and Communications Awards:

Best Social Media Marketing Campaign:
CITIBANK SINGAPORE

Best Digital Marketing Campaign:
DBS BANK

Excellence in Internal Communications:
DBS BANK

Excellence in Social Media – Customer Relations and Brand Engagement:
CTBC Bank

Best New Product, Service or Innovation Launch:
MAYBANK

Best Marketing Campaign:
DBS BANK

Products and Service Awards:

Excellence in Mass Affluent Banking:
CITIBANK SINGAPORE

Excellence in Service Innovation:
DBS BANK

Excellence in SME Banking:
DBS BANK

Best Initiative in Financial Inclusion:
HBL PAKISTAN

Best Mortgage Offering:
MAYBANK

Best Loan Offering:
MAYBANK

Best Bancassurance Product:
BANK DANAMON INDONESIA

Best Deposit Offering:
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Best Card Offering:
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

Outstanding Investment Services, Retail Clients:
CITIBANK MALAYSIA

Channel Excellence Awards:

Most Innovative Branch Offering:
STANDARD CHARTERED BANK KOREA

Innovation in Service Delivery – ATM:
CTBC BANK

Excellence in Contact Centre Innovation:
DBS BANK

Excellence in Internet Banking – Cross Border:
DBS BANK

Excellence in Internet Banking – Overall:
DBS BANK

Excellence in Mobile Banking – Customization:
UNITED OVERSEAS BANK

Excellence in Mobile Banking – Overall:
UNITED OVERSEAS BANK

Excellence in Multi-Channel Integration:
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED

People Awards:

Best Graduate Employment Scheme – Retail Banking:
ALLIANCE BANK MALAYSIA BERHAD

Best Staff Training & Development Programme:
CITIBANK SINGAPORE

Best Bank in Community Outreach Initiative:
DBS BANK

Trailblazer of the Year 2016

Trailblazer of the Year for 2016 (Individual):
DR KOSON SAPPRASERT, SIAM COMMERCIAL BANK PCL

Trailblazer of the Year for 2016 (Institution):
DBS BANK