Retail Banker International (RBI) is delighted to announce the recipients of the 2017 Global Retail Banking Awards, sponsored by Fiserv

The winners were honoured at a gala dinner after the annual Retail Banking Conference in London’s Waldorf Hilton Hotel on 11 May.

Celebrating the best of the best in retail banking globally, the awards showcase pioneering initiatives that have gained ground in the last year and reflect shifting trends in the industry.

In total, 25 awards were handed out, recognising the best achievements and innovations in the retail banking industry. An extra award was added to this year’s proceedings, one we hope we will be a permanent fixture- that of Employee Investment. This went to ING Bank for its WQ initiative, an employee wellbeing programme.

The Royal Bank of Canada (RBC) scooped Global Retail Bank of the Year and the award for Best Branch Strategy.

As for regional awards, Standard Bank, CIBC, Caixabank, Emirates NBD, Scotiabank and DBS were all duly decorated.

Ecobank also collected two awards- Launch of the Year and Product Innovation.

Metro Bank’s CEO Craig Donaldson warded Retail Banker of the Year.

Commenting on the awards, Douglas Blakey, Group Editor of Consumer Finance titles at Verdict, said:


“The RBI global annual awards were established more than 30 years ago and continue to set a benchmark for recognising world class consumer finance institutions that have set new standards in terms of innovation and outstanding performance.

“We received a record number of entries and I want to thank all entrant banks for participating; the quality and quantity of the entries did the RBI Global Awards proud. The RBI Awards were established more than 25 years ago and continue to set a benchmark for recognising world class retail banking institutions that set new standards in terms of innovation and outstanding performance.

I want to congratulate all of the winners and thank the Awards sponsors Fiserv for their continued support.

The Awards evening concluded a thoroughly enjoyable and informative Retail Banking Forum, which along with Retail Banker International is celebrating its 36th year. Taking ‘Financial Innovation in Retail Banking: Winning Strategies’ as its theme, the conference took a retrospective and prospective look at the retail banking industry globally and explored how the forces that have shaped the last 36 years are likely to influence the future.”

Anna Milne, editor of Electronic Payments International, who co-presented the awards with Blakey and sponsor Fiserv’s John Smith, MD, EMEA, said,

“Payments strategies are increasingly to the fore in retail banking. It’s great to see such change and ground-breaking initiatives industry-wide. You never know, next year we might even have a blockchain category. Congratulations to all the winners.”


African Retail Bank of the Year
Standard Bank

North American Retail Bank of the Year

European Retail Bank of the Year

Middle East Retail Bank of the Year
Emirates NBD

Latin American Retail Bank of the Year

Asia Pacific Retail Bank of the Year

IT Innovation of the Year

Product Innovation of the Year

Most Disruptive Innovation of the Year

Security Innovation of the Year
Gesa Credit Union

Best Payment Innovation

Best Service Innovation

Best Use of Data Analytics

Best Use of Digital Marketing and Social Media

Best Customer Facing Technology
Bank of Ireland

Excellence in Customer Centricity
Toronto Dominion

Best Non-bank Competitor

Retail Banking Launch of the Year

Best Branch Strategy

Best Mobile Banking Strategy
Bangkok Bank

Best Digital Strategy

Employment Investment

Best Business Model Innovation

Retail Banker of the Year
Craig Donaldson, Metro Bank

Global Retail Bank of the Year