Australian bank and financial-services provider Westpac has announced that its customers can access Westpac Banking Skill on Amazon’s voice-enabled and touchscreen device Echo Spot.
Available through Amazon Alexa, the Westpac Banking Skill when accessed through Echo Spot will enable the customers to interact with their finances through voice commands.
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Westpac Group chief digital and marketing officer Martine Jager said: “With 85% of Westpac customers who own an Alexa device using it to access their account balances, we wanted to evolve this feature to suit the new digital touch screen.
“The beauty of voice technology is it’s continually evolving and we are learning new things every day. We are seeing a rise of a new ecosystem driven by the customers’ choices, tailored and personalised to their needs.”
The customers with an enabled the Westpac Banking Skill on Echo Spot need to link it to their Westpac bank account, which will enable them to check account balance, recent transactions and reward points status using its voice-enabled capabilities.
The service will be available for up to three accounts.
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By GlobalDataCurrently, bank transfers or payments cannot be carried out through this Banking Skill.
Jager added: “Voice and video technology is paving new ways for us to help our customers in the moments that matter to them.
“It won’t be long before we will be enabling banking transactions via voice, letting customers make purchases.”
