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January 19, 2018

Westpac, NAB turn to Amazon to introduce hands-free banking

Westpac and National Australia Bank (NAB) have partnered with e-commence giant Amazon to use its voice-based personal assistant platform known as Alexa.

Alexa is Amazon’s cloud-based voice service and provides capabilities, or skills, allowing users to create a more personalised experience.

The banks’ customers who link their Internet baking accounts to Amazon’s Alexa can request their account related information from banks simply by asking their Amazon Alexa-enabled device.

Westpac customers can access their account balance, recent spending history, and reward points status with Alexa.

Similarly, NAB customers can request for their account balance or get details on their latest deposits.

In order to implement the new voice command features, Westpac and NAB were working with Amazon for months.

Westpac’s Digital Labs team worked with Amazon to develop the new cloud-based Westpac Banking Skill with numerous features that will only increase in future.

Westpac general manager of consumer digital Travis Tyler said: “While customers won’t be able to transfer funds or make payments yet, our teams constantly look at adding more features to all our technology, so watch this space…”

NAB executive general manager of digital and innovation Jonathan Davey says: “We’ll continue to analyse customer use and test new experiences with customers to determine how we continue to provide new features and functionality.

“In the future, we certainly see this experience turning into one where you can pay bills, make funds transfers or even purchase items at the command of your voice.”

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