Australian lender Westpac has said that it plans to invest $40m over the next two years to upgrade its regional branch network to new high-tech Bank Now branches.
The new branches will feature 24X7 self-service banking with Smart ATMs, a service reception area, a lounge-style area for banking activities, a mix of semi-private areas and offices and Westpac’s Connect Now video conferencing service, to be available in all regional and rural branches by the end of 2016.
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Wespac will replace the traditional screens and counters that separated customers from staff with an open plan lay-out combining a mix of self-service banking options and tailored advice and support from specialist banking staff.
Westpac general manager retail banking Gai McGrath said: "Bank Now branch facilities are available 24 hours thanks to our new Smart ATMs which allow customers to deposit, withdraw and exchange cash, coins and cheques at any time of the day or night."
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