Canada’s first authenticated voice banking service using Amazon Alexa has gone live.

Central 1 clients Innovation Credit Union and Conexus Credit Union are piloting the voice banking feature.

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In addition, customers can make payments, send money to vendors and transfer money between accounts with just their voice.

According to Central 1, its conversational user interface pairs hands-free functionality with human-like dialogue interaction. It is leveraging machine learning and artificial intelligence to improve voice banking accuracy.

“We’re committed to providing our clients with top of the line, cutting edge technology and services,” said Mark Blucher, President & CEO of Central 1.

“As an organisation at the forefront of fintech innovation in Canada we’re thrilled to showcase our authenticated voice banking solution.”

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Dean Gagne, Chief Digital and Technology Officer, Innovation Credit Union said: “Innovation Credit Union believes that Conversational UI is going to play a significant role in future member interactions, particularly with Millennials and Gen X.

“This is why Innovation has been such a big supporter of this Central 1 initiative”

Voice banking will make meaningful difference

Jeremy Trask, Chief Digital Officer, Conexus Credit Union added: “Conexus Credit Union is passionate about providing the solutions that make a meaningful difference for our customers

“Partnering with Central 1 means we’re able to ensure our customers are getting access to game-changing technology and services that improve banking experiences and financial health.”

Innovation and Conexus Credit Unions are launching the Amazon Alexa voice banking service with targeted testing audiences. The credit unions plan to release the technology to all members in Q3.