US-based Vantage Credit Union has completed conversion to Symitar’s Episys core operating system.
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Vantage stated that its ability to integrate with multiple vendor applications initially lured the credit union to the product. The conversion was completed after a 13-month implementation, after due diligence started four years ago.
The credit union said that the new platform offered various system improvements such as faster account and loan processing, member-facing account management tools, and improved lending.
The new core platform also offered an automated phone access system, as well as a new Customer Relationship Management (CRM) system.
Vantage project manager Debbie Meyer said: "This product is well designed to improve our overall operations. If we can cut costs and reduce back-office workloads, then we can spend more time focusing on our members and their needs."
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By GlobalDataSymitar, a division of Jack Henry & Associates, has been chosen as the primary technology partner by more than 800 credit unions.
