Regions Bank today announced it has reopened branch lobbies for walk-in service and implemented health and safety best practices to help reduce the spread of Covid-19.

Regions Financial Corporation is a member of the S&P 500 Index and is one of America’s largest full-service providers of consumer and commercial banking, wealth management and mortgage products and services. Regions serves customers across the South, Midwest and Texas.

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In March, Regions temporarily limited in-person branch-banking services to drive-through and lobby service by appointment only as part of the bank’s comprehensive response to Covid-19.

Since the pandemic emerged, Regions has taken decisive action to implement health and safety best practices, provide tailored assistance to customers facing hardship, and support community organizations in the markets Regions serves.

Health and safety best practices

Scott Peters, head of the Consumer Banking Group said:

“Our teams across the bank have worked diligently to address the pressing financial needs of our customers and communities while also adapting our business model to provide a safer environment for all. We understand that during times of uncertainty our customers value the financial advice, guidance and flexibility that our branch bankers provide, and we are committed to meeting the unique financial needs of consumers and businesses across the markets we serve.”

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As Regions welcomes customers for walk-in service, the bank has implemented a variety of health and safety best practices in the interest of customers and associates:

  • All bankers will undergo a wellness check before entering the branch.
  • All bankers have been provided face coverings and will wear them when interacting with customers. Face coverings are required for customers in the branch.
  • Each branch will maintain posted occupancy limits based upon facility size and type; a Regions banker will assist with managing occupancy.
  • Regions has instituted enhanced cleaning and sanitizing practices in all facilities using products recommended by the U.S. Centres for Disease Control and Prevention (CDC) and is also providing hand sanitizer for customers and associates.
  • Protective shields have been installed at cash lines and banker desks.
  • Floor markers and signage are posted throughout the branches to assist with CDC-recommended social distancing guidelines.
  • Customers are encouraged to schedule appointments for in-branch services in advance through the Make an Appointment feature on Regions.com, through online and mobile banking or by calling the branch directly to set up a time for service. Branch contact information is available through the Locations tab on Regions.com.