Union Bank of Nigeria (UBN) has decided to refurbish nearly 60 offices to improve customer service experience.
The core of this entire renovation plan is to enhance efficiencies by addressing operational challenges and implementing cost optimization initiatives.
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The bank plans to boost customer touch points via electronic platforms such as automated teller machines (ATMs), and point of sale (POS) mobile and online banking, to simply customers’ banking experience.
Furthermore, the lender will also upgrade its bank-wide information technology (IT) infrastructure to enhance service delivery and increase reliability, launch a rejuvenated brand that reflects its strategy and renewed positioning.
Union Bank of Nigeria group managing director Emeka Emuwa was quoted by THISDAY as saying, "Our key priorities for 2014 will include: enforcement of our redesigned model to focus on retail, commercial and corporate business segments."
He further told the publication that UBN’s customer experience is critical to its success and the bank would continue to improve its operational and service effectiveness to allow it to become competitive in the industry.
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