Taiwan-based O-Bank (Wangdao) has transformed into a digital commercial bank with the assistance of Avaya multi-channel Customer Engagement technologies, including Avaya Breeze.

The transformation enables O-Bank to serve customers for long hours and beyond boundaries. The bank can offer personalized service to customers by interacting directly through video.

Avaya’s platform will assist O-Bank in enhancing customer engagement and deliver efficient service, not compromising on quality.

Avaya Breeze along with client SDK enables O-Bank to support various business processes to abide by regulatory framework. The open standard architecture enables the bank in reducing operational costs.

O-Bank vice president Lin Tom said: “Avaya solutions provide the characteristics and advantages that meet our needs, allowing us to establish a simple and responsive contact center integration framework and help us succeed in the digital banking market in Taiwan.”

Avaya Greater China president Chen Wei said: “Our successful partnership with O-Bank has provided valuable experience for Avaya’s transformation and added to our continued confidence.”

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By GlobalData