South State Bank is set to implement nCino Bank Operating System across its commercial banking division to drive efficiency.
The move is part of the bank’s strategy to implement advanced digital capabilities in order to support its expanding operations.
The nCino system will help South State Bank to integrate banking operations under a platform. It includes loan origination, customer on-boarding, workflow, customer relationship management (CRM), account opening, credit analysis, and instant reporting capabilities, among others.
The implementation is expected to enable South State to streamline various banking process. It will help to generate more loans, reduce processing time, as well as provide greater transparency in lending operations.
Additionally, it will boost customer experience enabling staff and customer interaction through the same app.
South State Bank president Greg Lapointe said: “It’s important to us to offer the right combination of high-touch personalised banking expertise and high-tech capabilities.
“We’re committed to delivering exceptional service and believe nCino’s market-leading platform will provide our staff with the right tools and digital infrastructure to quickly and efficiently serve customers’ evolving needs.”
South State has more than $15bn in assets and operates throughout the states of Georgia, Carolinas and Virginia.
The lender serves more than 700,000 customers through around 150 branch and ATM locations.
Last month, S&T Bank selected nCino Bank Operating System as a part of its digitalisation. British challenger bank Project BankNorth selected nCino’s cloud-based Bank Operating System in March 2019.