Oman’s Sohar International has partnered with US-based technology company Diebold Nixdorf to provide digitised self-service solutions to its customers.

Under the partnership, Sohar International has procured automated teller machines (ATMs) and cash-recycling technology equipped with Microsoft Windows 10 operating system.

The move, which will see the first Windows 10 implementation on ATMs in the Middle East, is expected to improve bank-customer engagement.

Diebold Nixdorf will utilise Vynamic View software to ensure reliable operations of the multivendor ATM network. The company will carry out the works along with CNS, its partner in Oman.

The usage of Vynamic View will also enable Sohar International to receive status messages and convert them into service orders automatically.

Additionally, it will help in determining if a fault can be resolved remotely or require a technician.

Sohar International deputy general manager of IT and alternate channels Mujahid Al Zadjali said: “In our journey to redefine banking, we are pleased to partner with Diebold Nixdorf to become the first bank in the Middle East region to implement Windows 10 on ATMs.

“We continually seek innovative solutions to build upon our existing digital infrastructure to unlock new opportunities for the bank while elevating the experience for our valued customers.”

As a part of the collaboration, Sohar International also implemented Diebold Nixdorf’s Vynamic Security software suite.

The software suite provides protection against intrusion and enables hard-disk encryption for the new Diebold Nixdorf ATMs.

Diebold Nixdorf Oman area manager Osama Awad said: “With Vynamic View, we can help the bank achieve their goals of increasing the availability of their ATM network and improving overall customer satisfaction, and by migrating their self-service network to Windows 10, they can enhance their customers’ experience at the ATM even further.”