British retail and commercial challenger lender Secure Trust Bank (STB) is set to digitise operations by deploying nCino Bank Operating System in a step to improve operations and business processes.

Developed on the Salesforce platform, the nCino product suite combines various banking functions such as customer relationship management (CRM), loan origination, deposit account opening, workflow, instant reporting, digital engagement and others into a single platform.

The range of features offered by nCino Bank Operating System are expected to facilitate STB’s Real Estate Finance (REF) business as well as fulfil its scalability requirements.

Additionally, it will enable STB to streamline loan approval process and other associated tasks from the nCino’s Customer Portal.

The customers too, can submit all necessary documents online and keep a track of their loan applications throughout the process.

The collaboration will also enable STB to customise the platform to suit its other business requirements.

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STB Real Estate Finance Operations head Stephen Marrow said: “It was important to us that our operating platform provider was able to demonstrate both a depth and breadth of banking knowledge and offer solutions for real industry issues, not just technological ones.

“During the selection process, nCino clearly demonstrated its mantra of ‘built by bankers, for bankers.

“We’re pleased to have found our long‐term partner to help us build the foundations for continued growth of the REF business in a manner that ensures we remain compliant with regulation and legislation, and also enhances our customer journey.”

nCino International managing director Pullen Daniel said: “With nCino’s Bank Operating System, STB will be able to reduce manual processes in favour of increased automation, and provide new levels of productivity, transparency, and faster loan turnaround times.

“Combined, these efficiencies will lead to stronger customer relationships and a better experience for customers and bank employees alike.”