Canadian banking giant Scotiabank has unveiled its new Global Artificial Intelligence (Global AI) Platform to deliver personalised financial insights to its customers.
The new solution enables the lender to offer tailored advices, catering to customers’ needs. The platform is based on open-source system Kubernetes, which automates the management of applications.
The bank has been testing the platform since the last 10 months.
The Global AI Platform will now be used to make several customer models operable in the US retail banking space.
As part of Scotiabank’s core retail banking programmes, these AI-based models will support customers in meeting their financial goals.
Scotiabank claims that it will offer quality advice to customers and fast-track insights delivery using the platform’s computing capabilities.
In addition to the retail banking businesses, the platform can be deployed across all business lines of the enterprise.
Scotiabank EVP of customer insights, data and analytics Phil Thomas said: “To enable our winning teams to deliver financially impactful AI initiatives, we have created a global modern analytics platform that is flexible, resilient and integrated into our businesses.”
Scotiabank group head of Canadian banking Dan Rees said: “Scotiabank’s investments in technology have allowed us to continue to provide the valued advice and support our customers have told us they are receiving from us, as a leading bank in customer satisfaction.”
Scotiabank group head of international banking and digital transformation Nacho Deschamps said: “The Bank’s investment in the new Global AI Platform will enable us to continually drive transformation at a rapid pace with data-driven solutions that provide a better understanding of our customers.”
Back in June 2020, Scotiabank launched a new information hub called ‘Bank Your Way’ to make digital banking simpler for customers, especially for seniors.