State Bank of India
(SBI) is to roll out a SMS-based complaint redressal system across
14 regions of India, following a successful pilot project in Andhra
Pradesh.
Dubbed ‘ SMS Unhappy’,
aggrieved SBI customers will be able to send a text message to SBI
registering their complaint.
SBI said that the Andhra
Pradesh trial resulted in 25,000 complains being received, of which
65% were solved in 48 hours, with another 15% of complaints
resolved within five days.
The majority of
complaints related to pension and ATM-related issues followed by
internet banking.
Andhra Bank and State
Bank of Hyderabad have launched similar types of SMS-complaint
services this year.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData