State Bank of India (SBI) has rolled out doorstep ATM service as the outbreak of the Covid-19 pandemic hampered customers’ movement.

The new facility provides a range of pickup and delivery services to the bank’s customers including cash pickup, cash delivery, cheque pickup, and cheque requisition slip pickup.

It also includes form 15H pickup, delivery of drafts, delivery of term deposit advice, life certificate pickup, and KYC documents pickup.

State Bank of India chief general manager Ajay Kumar said that the new SBI doorstep ATM service has been currently introduced in Lucknow, India.

It has been made available only for senior citizens and specially-abled people.

Additionally, account holders can avail this service from select branches only.

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To avail the service, SBI customers can send a WhatsApp message or call the bank and a mobile ATM will collect or deliver cash to the customers’ location.

The move is expected to relieve customers from visiting ATMs outside their homes to maintain social distancing.

On his twitter handle, Kumar said: “This Independence Day TheOfficialSBI for the Lucknowites has introduced the facility of Mobile ATM at their doorstep. Just dial or WhatsApp to let us know and we will do the rest.”

Last month, SBI revised its ATM withdrawal rules. It now allows regular savings account holders to conduct eight free transactions in a month in metro cities.

This includes free transactions from five SBI ATMs and three ATMs of any other bank.

In the case of non-metro cities, SBI is offering 10 free ATM transactions – five free transactions from SBI ATMs and five from other banks.