Santander is offering a combination of voice biometrics and phone ID recognition technology for telephone banking customers in the UK.
The technology will do away with the need of entering personal ID or security numbers for authentication.
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All they have to do for authentication is to call from a unique phone number.
Customers have to complete the authentication process through voice ID.
For creating a voiceprint, they have to repeat a short phrase during enrolment that will be later matched for checking a customer’s identity.
The new technology is also said to detect whether a voice recording is being played, which can combat fraud.
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By GlobalDataAfter the completion of the authentication process, customers will get directly routed to the relevant team on revealing the reason for their call.
Santander UK head of customer interactions Reza Attar-Zadeh said: “Our innovative combination of Phone ID and Voice ID gives our customers an incredibly simple and seamless way to authenticate themselves when calling us – removing the need to remember and key in numbers while ensuring the highest standards of security.
“The human voice contains over 100 voice characteristics we can use to ensure that a caller is who they say they are, further protecting our customers’ accounts from fraudsters.”
