Santander has tapped cloud technology platforms Temenos and Syncordis to power its digital banking transformation.
Syncordis, Temenos’ implementation partner, will move Santander’s banking, savings and mortgage products IT infrastructure from an on-premise solution to Temenos SaaS.
Through Temenos’ platform, Santander hopes to build and launch products faster and deliver personalised customer experiences in a digital setting.
James Pountney, CEO of Santander International, said: “In challenging times such as these, it is more vital than ever to be able to adapt to changing business and customer requirements simply, safely and swiftly.
“By working with Temenos and Syncordis we will be able to future-proof our digital banking platform. This will enable us to provide our valued customers with outstanding service and a seamless customer experience.”
The news comes as Covid-19 has forced banks to accelerate their digital transformation processes. Country lockdowns have increased demand for digital banking services that customers can access easily from home.
Hemal Jayasinghe, Chief Business Officer and regional director of Syncordis UK & Nordics, said willingness to transform and innovate is key for banks’ survival in today’s climate.
He added: “With Temenos’ technology and Syncordis’ extensive implementation expertise, Santander International will be enabled to power digital banking capabilities. The bank will also be able to provide an excellent and modern experience to their customers and future-proof their business.”
Santander’s move also follows a successful few months for Temenos, who has experienced growing adoption of its cloud services.
Last month, banks including Egypt’s Suez Canal Bank and Crédit du Maroc, part of Crédit Agricole, selected Temenos to undergo their digital transformations.
David Macdonald, Temenos Europe President, said: “We see a growing momentum of banks both globally and in Europe choosing Temenos. Temenos SaaS delivers speed and agility while providing the security and resilience that a modern digital bank needs. We’re proud to be part of this evolution.”