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August 21, 2019updated 16 Sep 2019 10:59am

Santander to open latest new branch in Wibsey

By Patrick Brusnahan

Santander will officially open its new and refurbished branch in Wibsey tomorrow.

It is the latest in a line of redesigned branches with the aim of delivering better customer service and community-friendly banking.

Furthermore, the new look branch will be opened by John Rook, a longstanding customer, on 22 August 2019.

In addition, the Santander branch will host a scam awareness event for customers to learn how to protect themselves against fraud. There will also be a charity raffle to riase money for mental health charity Mind.

Work on the new branch took eight weeks to complete. Facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, and counter services for more secure transactions. Also, it holds as private interview rooms for anyone who might need additional time or privacy to discuss their financial affairs.

The new branch will be equipped with talking ATMs with the option to plug in headphones and be guided via voice assistance.

Santander’s head of branches, Adam Bishop, said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.

“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Wibsey.”

Santander continues restructuring

The Spanish bank’s net profit dropped 5.3% year-on-year in H1 2019 due to structuring costs in the UK and Spain.

Net profit for the global banking group dropped from €6,899m ($7,715m) in HI 2018 to €6,531 in H1 2019. The drop between Q1 and Q2 in 2019 was even more drastic, a plummet of 18% from €3,601m to €2,929m.

The drops in profit were attributed to structuring costs in Spain, thanks to the acquisition of Banco Popular, and in the UK. The total of these costs was €626m. Spain overall lost Santander €262m. The UK saw profits fall 41%.

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