British banking major RBS and NatWest are planning to provide in-branch free WiFi access to their customers by the end of the summer of 2014, as part of ongoing investment in the bank’s branch network.
The lender, which is already offering free WiFi in over 800 branches across the country, said that Digizone branch have iPads for customers to test online banking and enable employees to demonstrate the benefits of mobile banking.
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RBS and NatWest Mobile Banking apps witnessed the highest ever number of logins in the last week, at just under 17.4 million, claims the UK banks.
As part of its strategy to improve banking experience and offer digital services to its customers, the bank has outlined £750m investment plan to modernize all the 680 branches across the UK.
RBS personal and business banking CEO Les Matheson said, "Our customers want options, it’s important we make our banking services as easy to access as possible."
"We’re investing in our branches to make them easy places for customers to have helpful conversations with our staff and in our digital services to allow our customers to quickly deal with their everyday banking needs on the move."
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By GlobalDataThe lender further said that it will invest more than £3.8m to introduce five new mobile van banks that will serve further 90 communities up and down the country.
