Standard Chartered (StanChart) has scooped the top honour at RBI’s annual industry awards: Global Retail Bank of the Year.

StanChart also received the award for Best Online banking strategy.

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Royal Bank of Canada, BNP Paribas Fortis, ABSA, Dubai Islamic Bank, Itau Unibanco and DBS each won regional awards for retail banking excellence.

RBI received nominations from and on behalf of just under 300 banks.

Cutting down the nominations to a shortlist of five banks for each category brought out 62 separate banks shortlisted across the 22 Awards categories.

Douglas Blakey, editor of Retail Banker International, said:

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“This is the 27th annual RBI Awards and produced a record number of nominations.

“A large number of the entries had clearly been very carefully thought out and did the Awards proud in terms of the attention to detail.

“Selecting the final winner in a large number of the Awards categories was no easy task.

“Stan Chart was a worthy winner of the Award for leading retail bank in 2011, having posted record profits for the 9th successive year.”

A supplement profiling the Awards winners will be released with the June issue of Retail Banker International.

 

RBI 2012 Award Winners:

Best Retail Bank – Global – Standard Chartered

Best Retail Bank in North America – Royal Bank of Canada

Best Retail Bank in Europe – BNP Paribas Fortis

Best Retail Bank in Africa – ABSA

Best Retail Bank in the Middle East – Dubai Islamic Bank

Best Retail Bank in Latin America – Itau Unibanco

Best Retail Bank in Asia Pacific – DBS

Best Branch Strategy – Umpqua Bank

Best Online Banking Strategy – Standard Chartered

Best Mobile Banking Strategy – ANZ

Best Innovation in Customer Service – Citigroup

Best Retail Banking Innovation – USAA

Best Use of CRM in Marketing – Akbank

Best Use of Social Media – JP Morgan Chase

Best Advertising Campaign – National Australia Bank

Best CSR Initiative – US Bancorp

Merger & Acquisition of the Year – Capital One

Digital Marketing Strategy of the Year – Wells Fargo

Best Cross Border Expansion Strategy – Sberbank

Best IT Strategy – American Savings Bank

CEO/Chairman of the Year – Mateusz Morawiecki, Bank Zachodni WBK

Retail Banker of the Year – Dave McKay, Royal Bank of Canada