Entries are open for the 12th Annual Retail Banker International Asia Trailblazer Awards. The 2021 Awards will recognise the best-in-class retail banking institutions and individuals for their innovative service offering and commitment to customer excellence.
With Covid-19 disrupting operations in most sectors, retail banking institutions were forced to navigate through a multitude of erratic factors – from evolving customer habits to economic instability, regulatory pressure and digital metamorphosis. These challenges, however, bought with them unforeseen opportunities that unlocked new streams of revenue for banks willing to adapt proactively.
2020 Awards: 300+ entries
Last year, despite of being in the throes of a global health crisis, our awards programme received 300+ entries and recognised 17 unique banks as winners across multiple categories. Proving that retail banks that can drive a differentiated proposition, putting customer experience at the heart of everything they do and connecting it across the enterprise – have the potential to secure a significant competitive advantage.
Entries are now open for the 2021 edition and we welcome banks in the region to participate and share their growth and transformation stories. From applications of data analytics to CSR initiatives, loan offerings to loyalty programmes, social media campaigns to mobile wallet initiatives, customer centricity to employee engagement – participating banks can enter a wide range of categories to showcase their excellence in all aspects of the business.
2021 Awards: record number of early entries
Our awards programme is a great platform for retail banks to amplify their brand value and benchmark against peers as an agile, focussed organisation that prioritises customer satisfaction, innovation in product/service development and a connected digital ecosystem.
We’ve received a phenomenal response so far with nominations from some of the region’s most reputed banks and are certain this year’s programme will establish higher standards in retail banking, laying the foundation for future success.